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Articles for Category Tag - Virgin Media

O2 UK Hit Customer with £1,000 Bill After Losing their Mobile Number

16th November, 2025 (21 Comments)

Most people who call up their mobile operator’s retentions team to negotiate a better deal don’t expect to walk away from that with an unexpected £1,000 bill and to later be told that “sorry … we’ve lost your [mobile] number [and] … there isn’t anything we can do about it“. Nevertheless, that’s what recently happened to one of O2’s (Virgin Media) customers.

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Broadband ISP Virgin Media UK Adds Identity Protection to Security Add-on UPDATE

11th November, 2025 (5 Comments)

Internet, TV and phone provider Virgin Media (O2) and security partner F-Secure have today announced that they’ve now begun offering customers of their optional (paid) ‘Advanced Security’ add-on service an additional “Identity Protection” feature, which is designed to help prevent identity theft.

Virgin Media UK Add Extra FAST TV Channel to Service – Inside Outside

11th November, 2025 (1 Comment)

Customers of broadband ISP Virgin Media (O2), specifically those who also take a Pay TV service via one of their TV 360, Stream or v6 box platforms, may like to know that they’ve added another FAST channel to their TV service – Inside Outside (Channel 231) – “at no extra cost“.

Nexfibre Publish Q3 2025 UK Full Fibre Broadband Build Update – 2.44M Premises

7th November, 2025 (11 Comments)

Network operator nexfibre, which shares some parentage with ISP partners Virgin Media (O2) and giffgaff, has published their latest quarterly Q3 2025 build update and confirmed that their new 10Gbps capable Fibre-to-the-Premises (FTTP) broadband network now covers 2.44 million UK premises. But future deployments beyond 2025 remain uncertain.

BLACK FRIDAY – UK ISP Virgin Media Offers First 3 Months Free Broadband

6th November, 2025 (0 Comments)

New customers looking to join Virgin Media may like to know that they’ve kicked off their Black Friday sale this week, which is offering the first three months of service for free across many of their broadband packages, including some major TV and TV + O2 SIM bundles. This is on top of the discounted monthly rental prices and an up to £200 Contract Buyout.

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Virgin Media UK and Nexfibre Extend Full Fibre to 6,000 Homes in Widnes

6th November, 2025 (0 Comments)

Broadband ISP Virgin Media (O2) and network partner nexfibre, which enjoy some of the same parentage, have today announced that they’ve expanded the reach of their symmetric 2Gbps speed full fibre (FTTP) network to add more than 6,000 additional homes in the industrial Cheshire (England) town of Widnes.

Telefonica Strategic 5 Year Plan Announcement

Key News for Virgin Media O2 as Telefonica’s Strategic Plan to Focus on UK

5th November, 2025 (8 Comments)

Spanish telecoms giant Telefónica, which forms part of the joint venture that controls broadband and mobile operators Virgin Media and O2 UK, has today announced the outcome of their recent Strategic Review and set out the six pillars underpinning their new five-year strategic plan. This includes consolidation and retaining the UK as one of their core markets.

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Gov Push Ofcom to Tackle Mid Contract UK Broadband and Mobile Price Hikes

4th November, 2025 (27 Comments)

The Secretary of State for Science, Innovation and Technology (DSIT), Liz Kendall, has now joined the chorus of displeasure at O2’s recent decision (here) to increase their annual mid-contract price rises beyond what customers agreed when they signed-up. In response, the minister has directed Ofcom’s CEO, Dame Melanie Dawes, to “look at in-contract price rises again“.

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Giffgaff Expands Full Fibre Broadband Availability to Include Chester UK

3rd November, 2025 (4 Comments)

Mobile and internet provider giffgaff, which is owned by Telefónica UK (VMO2), has today informed ISPreview that their recently launched (here) full fibre broadband products for homes – powered by nexfibre and Virgin Media’s networks – have now been made available to people living in the Cathedral City of Chester (Cheshire, England).

Virgin Media O2 Appoint Kate Dohaney as CEO of UK Mobile Provider giffgaff

3rd November, 2025 (0 Comments)

The parent(s) of mobile network operator giffgaff, which is controlled by Virgin Media and O2, have today announced that outgoing Chief Executive Officer (CEO), Ash Schofield, who announced he was stepping down back in July 2025 (here), is to be replaced by Kate Dohaney.

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O2 UK Reach Grim Milestone as Mobile Network Blocks 1 Billion Scam Texts

3rd November, 2025 (3 Comments)

Mobile operator O2 (Virgin Media) has today revealed that over 1 billion scam text messages have been blocked by their network and prevented from reaching customers. The provider is now calling on the government to ensure that their forthcoming Fraud Strategy helps to tackle this by empowering law enforcement with the tools and resources needed to crackdown on the problem.

Virgin Media O2 Integrate Neutral Host Small Cell into Live UK 5G SA Network

3rd November, 2025 (3 Comments)

O2 (Virgin Media) has partnered with IONX Networks to become one of the first mobile operators in the UK to successfully integrate a neutral host Small Cell into their live 5G Standalone (SA) core network, which supports the ongoing expansion of their new ultrafast mobile broadband service (currently available to more than 70% of the population).

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Ofcom Express Disappointment over O2’s UK Mobile Price Hike, But Doesn’t Act UPDATE

30th October, 2025 (38 Comments)

The UK telecoms regulator, Ofcom, has today said they’re “disappointed” by mobile operator O2’s (Virgin Media) recent decision (here) to increase their annual mid-contract price rises beyond what customers agreed when they signed-up (often above inflation too) and then forcing that upon existing customers. But so far an expression of disappointment is all they’ll do.

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EE and Three UK Attract Most Complaints for Broadband and Mobile in Q2 2025

30th October, 2025 (12 Comments)

Ofcom has today published their latest quarterly Q2 2025 study of UK consumer telecoms and TV complaints, which names EE as attracting the most gripes from customers for fixed broadband and Pay TV services, while Three UK took the most flak for Mobile services.

Virgin Media UK See Broadband Customers Grow as O2 Joins Starlink for Mobile

30th October, 2025 (10 Comments)

The latest Q3 2025 results from Virgin Media and O2 have revealed that their FTTP broadband network increased its coverage by 139,300 premises in the quarter (up from 114.9k in Q2). Similarly, related customers grew to total 5,704,300 (up by 60.8k in Q3 vs -51.4k in Q2) and O2’s mobile base jumped by 419,400 in the quarter, while also doing a multi-year deal with Starlink for satellite mobile (Direct to Cell).

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Virgin Media O2 Ponder £2bn UK Broadband Deal to Acquire Netomnia UPDATE

30th October, 2025 (86 Comments)

A major newspaper has this morning claimed that broadband giant Virgin Media (O2) have opened non-exclusive talks with alternative full fibre network operator Netomnia (Youfibre, Brsk), which could result in a £2bn deal that would expand VMO2’s network coverage and potentially remove a key competitor from the market. CityFibre are also said to be interested in the altnet.

Virgin Media O2 CEO Joins BT in Raising Concern Over UK Biz Rates Hike

27th October, 2025 (18 Comments)

The CEO of broadband and mobile giant Virgin Media and O2 (VMO2), Lutz Schüler, has today warned the UK government against reforming business rates in a way that would impose a “hefty hike” on telecoms providers because, he says, it would act as a “disincentive to invest that will be a real kick in the cabinets” to the industry. At a time when they’re already under pressure.