Home » UK ISP News Archive » Article Tag: Virgin Media (2049 Posts)
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Articles for Category Tag - Virgin Media
17th October, 2024 (13 Comments)
Customers of UK ISP Virgin Media’s (O2) and certain pay TV, broadband, phone and or mobile bundles, primarily those that usually add their ‘Stream’ service, may have noticed that the provider renamed this from ‘Stream‘ to ‘Flex‘ this week. The change is partly cosmetic, but for new customers there’s now an extra £5 monthly charge.
16th October, 2024 (5 Comments)
Broadband and mobile operator Virgin Media and O2 (VMO2) has today announced that around 1,500 employees (i.e. customer service, commercial and legal teams) are set to move to their new North West HQ in late 2025, which is to be based out of the Island (pictured) building – a net zero carbon workspace in central Manchester.
12th October, 2024 (13 Comments)
A small but growing number of O2 UK’s (Virgin Media) mobile customers have reported that the operator has assigned an Internet Protocol v6 (IPv6) address to their connections, although in most cases the IP address itself is not fully functional (certainly doesn’t work on data / mobile broadband connections).
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11th October, 2024 (5 Comments)
Broadband ISP Virgin Media (O2) has issued a brief update on the gradual roll-out of “Smart Support”, which is a new service that aims to boost the reliability of internet connections by proactively identifying and tackling issues remotely at no extra cost. Some 200,000 customers have now benefitted from this (up from 50k in July), with 150k more to join by the end of 2024.
11th October, 2024 (12 Comments)
Broadband, TV and phone provider Virgin Media (O2) this morning claims to have become the first major UK telecoms provider to enable digital payment systems, Apple Pay and Google Pay, for recurring contract payments. The hope is that this will provide a “convenient alternative to traditional direct debits“.
9th October, 2024 (9 Comments)
The UK Advertising Standards Authority (ASA) has today banned a series of website-based adverts for major broadband ISPs and mobile network operators, including BT, EE, Plusnet, TalkTalk, O2 and Virgin Media, after the way they all presented their annual mid-contract price hikes was found to be “misleading“.
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4th October, 2024 (25 Comments)
Some of ISPreview’s readers have spotted that internet provider Home Telecom, which is part of the wider Telecom Acquisitions (TAL) group that also has an established strategic partnership with TalkTalk, appears to be selling broadband plans that are “Powered by Virgin Media” (VMO2). But seemingly only in FTTP areas that have been built for nexfibre.
3rd October, 2024 (6 Comments)
Broadband and mobile operator Virgin Media and O2 (VMO2) has today announced that they will open a new office within the business community at Maxim Park in Lanarkshire (Scotland) during early 2025, which will ultimately become home to around 350 employees that are currently based at their Bellshill office in the same region.
30th September, 2024 (6 Comments)
Customers of UK broadband ISP Virgin Media (O2), specifically those who also take their pay TV service and have kids, may like to know that the provider will be offering free access to children’s TV channels throughout the whole of October 2024 “as a way of saying thank you to customers and helping to keep families entertained throughout the month“.
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26th September, 2024 (0 Comments)
The Chief Executive Officer (CEO) of broadband and mobile giant Virgin Media and O2 (VMO2), Lutz Schüler, has today announced that he will be temporarily stepping back from his role following a diagnosis of prostate cancer. The operator’s current CFO, Patricia Cobian, will step into his role for the next 4 to 8 weeks.
26th September, 2024 (6 Comments)
Network operator nexfibre, which shares some of their parentage with UK broadband ISP partner Virgin Media (O2), has announced that they’ve built to cover 11,000 additional homes in the Cheshire (England) city of Chester with their new 2Gbps speed Fibre-to-the-Premises (FTTP / XGS-PON) broadband network.
26th September, 2024 (8 Comments)
A new survey of 4,101 nationally representative UK adults, which was conducted by Which? in May 2024, has estimated that 950,000 consumers were £89m worse off over the last year due to giving up contacting their broadband provider after a poor experience. The magazine previously named Virgin Media as being the worst ISP for customer service (here and here).
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25th September, 2024 (7 Comments)
Crowdsourced benchmarking firm Opensignal has today published their latest Mobile Network Experience Report for H2 2024, which examines the 4G and 5G (mobile broadband) services of all four primary networks – EE, Vodafone, O2 and Three UK – to find which delivers the best performance. Overall, EE scooped 10 out of 14 awards.
23rd September, 2024 (13 Comments)
The business division of mobile network operator O2 (Virgin Media) has today confirmed that, as part of their plan to switch-off 2G and 3G services across the United Kingdom, they’ll also be withdrawing inbound roaming services on both of those older mobile networks from 1st October 2025.
17th September, 2024 (22 Comments)
Broadband ISP Virgin Media (O2) has revealed that 18% of respondents to one of their consumer surveys still “break the golden rule” by switching their Hub (router) off overnight. This might save a tiny bit of electricity, but it may also “prevent overnight software updates” (e.g. router firmware or other devices) from being applied – that could have unintended consequences.
16th September, 2024 (15 Comments)
Customers of UK broadband ISP Virgin Media (O2), specifically those who may own one of their legacy WiFi Booster devices – also called Powerline Boosters, should remain vigilant after a number of users reported that their units had failed after sparking and smoking. A tiny number of users even alleged that the units caught fire.
13th September, 2024 (4 Comments)
The UK Government’s Minister for Telecoms, Sir Chris Bryant, yesterday held a round table meeting with a small selection of network operators in an effort to try and drive home the need for greater “infrastructure sharing” in order to “end the deployment of unnecessary telegraph poles” when rolling out new gigabit-capable broadband ISP networks.
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