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Articles for Category Tag - Virgin Media

Virgin Media UK Says Brits Prioritise Broadband During House Moves

7th April, 2025 (7 Comments)

A new survey from broadband ISP Virgin Media (O2) has claimed that nearly half of Brits (45%) “prioritise getting their Wi-Fi set up” (they mean the internet connection) over anything else when moving into a newly purchased house. But 50% of respondents admit they aren’t sure where to place their router to ensure the best WiFi coverage.

Virgin Media UK Add 2 Free Rakuten TV FAST Channels to Service

3rd April, 2025 (0 Comments)

Customers of broadband ISP Virgin Media (O2), specifically those who take TV services via one of the provider’s TV 360, Stream (Flex) or v6 set-top-box platforms, have today been informed that the provider has just added two new Rakuten TV FAST channels to its service “at no extra cost“.

UK Mobile Operators Attempt to Dismiss GBP3.3bn Overcharging Case

1st April, 2025 (14 Comments)

Mobile operators including EE (BT), Vodafone, Three UK and O2 (Virgin Media) yesterday attempted to dismiss a class action claim worth “at least” £3.285bn. The case, brought by consumer rights champion Justin Gutmann and law firm Charles Lyndon, accuses the operators of overcharging for mobile handsets beyond the end of their contractual term.

Jangala Reveals Findings from Free UK WiFi Pilot with Virgin Media O2

28th March, 2025 (0 Comments)

Tech charity Jangala has published a new report that reveals the findings from one of its recent pilot projects with mobile operator O2 (Virgin Media), which provided free WiFi internet access to 429 people in temporary accommodation around Coventry in England. The pilot also worked with local charities, NHS services, and housing associations.

Virgin Media O2 Boosts UK Customer Support with New Team

27th March, 2025 (25 Comments)

Broadband ISP, phone, TV and mobile operator Virgin Media (O2) has today announced that they’ve established a new UK team of over 500 “highly skilled” customer service agents, which will be dedicated to resolving the most “complicated and sensitive issues“, including bereavements, complex complaints and supporting telecare and vulnerable customers.

Virgin Media O2 Ontix Small Cell on Street Light PR 090924

O2 UK and Ontix Expand 4G Mobile Small Cells into Plymouth

26th March, 2025 (2 Comments)

Mobile network operator O2 (Virgin Media) have this morning announced that they’ve begun to enhance 4G mobile (mobile broadband) capacity across the Devon (England) port city of Plymouth, which has involved the deployment of several small cells from network technology provider Ontix.

Virgin Media’s UK Pay TV Service Launches Premier Sports Rugby

25th March, 2025 (0 Comments)

Customers of broadband ISP Virgin Media’s (O2) Pay TV services (delivered via their TV 360, V6 or Stream boxes) have today been informed that the provider has launched ‘Premier Sports Rugby’ on their platform, which is said to be the “UK’s first dedicated 24/7 rugby channel“. But you’ll need to be subscribed to Premier Sports in order to get it.

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O2 UK Complete 4G and 5G Upgrades for 3500 Postcodes in Liverpool

20th March, 2025 (6 Comments)

Mobile network operator O2 (Virgin Media) has today announced that they’ve completed a project to upgrade the capacity of their 4G and 5G mobile services across “over” 3,500 postcodes in the Merseyside city of Liverpool (England), which should mean “faster” mobile broadband speeds and greater reliability.

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New Which Survey Award Best and Worst UK Broadband ISPs for 2025

20th March, 2025 (6 Comments)

Consumer magazine Which? has published the results from their latest broadband ISP satisfaction survey, which questioned 4,347 UK adults (Dec 2024 to Jan 2025) about their internet providers. Overall three ISPs were labelled ‘Recommended Providers‘ – Zen Internet, Plusnet and Utility Warehouse, while NOW TV (NOW Broadband) and Virgin Media were ranked at the bottom.

Virgin Media O2 UK Slowly Phasing Out TV 360 Mini Boxes

19th March, 2025 (10 Comments)

Customers of broadband ISP Virgin Media (O2) may like to know that the provider recently began the slow process of phasing-out their old TV 360 Mini boxes, which are usually deployed to support for multi-room systems. But the company is now increasingly working to replace these with their modern ‘Stream’ set-top-boxes (STB) instead.

O2 Reminds Durham Over Start of UK 3G Mobile Switch Off in April 2025

19th March, 2025 (5 Comments)

Mobile network operator O2 (Virgin Media) has today issued a reminder about how they intend to start switching off their old 3G mobile (broadband) services across the United Kingdom from next month, which is a process that will start in the city (NOT county) of Durham and should complete nationally by the end of 2025.

O2 UK’s AI Flags 50 Million Suspected SPAM and Scam Calls a Month

18th March, 2025 (5 Comments)

Readers may recall that mobile operator O2 (Virgin Media) integrated Hiya’s new AI-powered scam detection service (‘Call Defence’) to help combat fraud and nuisance calls last November 2024 (here). Since then, more than 150 million “suspected” scam and spam calls have been flagged by the new technology, recently rising to more than 50m per month.

C-Plan telecoms broadband engineering van in Scotland

Street Works Firm C-Plan Telecommunications Falls into Administration

17th March, 2025 (5 Comments)

Long-running Scottish civil engineering firm C-Plan Telecommunications, which has been helping to deploy gigabit broadband networks north of the border for a long list of clients (e.g. Openreach, Virgin Media, Vodafone, Gigaclear, and others), has fallen into administration after allegedly losing out on forecasted work.

Road closure, roadworks with traffic cones and warning sign on a rural country road in Buckinghamshire, UK 123rf

Virgin Media O2 UK Joins Lincolnshire’s New Street Works Charter

17th March, 2025 (0 Comments)

UK ISP Virgin Media (O2) has become the latest broadband operator to join Lincolnshire County Council’s (LCC) interesting new Street Works Charter, which aims to help cut down on road traffic disruption by encouraging a more co-operative approach to street works between different companies (reducing unnecessary works).

Virgin Media O2 Invest £700m into UK 4G and 5G Mobile Upgrades for 2025

11th March, 2025 (18 Comments)

Mobile operator O2 (Virgin Media) has today announced that they’ll invest the equivalent to approximately £700m this year into their ongoing Mobile Transformation Plan (MTP). This is aimed at enhancing network coverage and performance via new masts, small cells, 4G and 5G upgrades, additional spectrum deployment and increased automation via AI.

Virgin Media UK Add 2 New FAST TV Channels to Service for Free

7th March, 2025 (0 Comments)

Customers of broadband ISP Virgin Media (O2), specifically those who take Pay TV services via one of the provider’s TV 360, Stream or v6 box platforms, may like to know that the company has just added two new FAST (Free Ad-Supported Streaming Television) channels to its TV service “at no extra cost“.

Virgin Media UK Start Making XGS-PON Full Fibre Upgrade Available

6th March, 2025 (49 Comments)

Last month we reported that broadband ISP Virgin Media (O2) were gearing up to start making their new XGS-PON powered full fibre (FTTP) network upgrade available to homes in existing coax (cable) areas (here), which was expected to occur in March 2025. Since then we’ve observed a growing number of areas where the service and symmetric speeds of 2Gbps are now becoming available, albeit with a catch.