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Articles for Category Tag - Virgin Media

Tesco Mobile, Sky Mobile and GiffGaff Top for UK Customer Satisfaction

25th January, 2022 (10 Comments)

The Institute of Customer Service has today published their latest biannual UK Customer Satisfaction Index (Jan 2022), which saw Tesco Mobile, Sky Mobile and giffgaff all managing to make the UKCSI’s ranking of the top 50 organisations – the only telecommunications providers to make the cut.

Virgin Media UK Discounts Gigabit Broadband to GBP50.99

25th January, 2022 (67 Comments)

Broadband ISP Virgin Media (VMO2) will this morning discount the price of their top “Gig1 Fibre Broadband” (1130Mbps download and 52Mbps upload) package, for new customers, from £62 to £50.99 per month on an 18-month term (a one-off £35 setup fee also applies).

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Virgin Media O2 UK Starts Trial to Tackle Vandalised Cabinets

24th January, 2022 (15 Comments)

A new 6-month long trial has been launched by broadband ISP and mobile operator Virgin Media (VMO2) in the City of York, which will see the provider working alongside the city council to repaint vandalised street cabinets and bring them back to their original state.

RootMetrics Benchmarks the Best UK Mobile Networks in H2 2021

19th January, 2022 (10 Comments)

Mobile testing firm RootMetrics, which was recently gobbled by Ookla (here), has today published their latest H2 2021 study of mobile network (4G and 5G) and broadband performance across the United Kingdom, which once again awards the top spot to EE (BT), with Vodafone being the runner-up.

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Big UK Broadband ISPs Can Now Confirm Huge 2022 Price Hikes

19th January, 2022 (38 Comments)

The Office of National Statistics has today published the latest UK inflation figures, which sees the Consumer Price Index (CPI) hit 5.4% and the Retail Price Index (RPI) reach 7.5%! Many of the country’s biggest broadband ISPs base their annual price rises off the figure published in January, thus we now know how huge the hit will be.

Virgin Media O2 UK Commits to Retain Free EU Mobile Roaming

9th January, 2022 (37 Comments)

Customers of O2 and Virgin Mobile (VMO2) may be pleased to learn that the mobile operator has just said they “will not be reintroducing roaming fees in Europe.” The move is likely to afford them a distinct competitive advantage for travellers over rivals at EE (BT), Three UK and Vodafone, where inclusive EU roaming is due to end (example).

Vodafone UK and EE Delay Reintroduction of EU Roaming Charges

6th January, 2022 (31 Comments)

Mobile operators Vodafone and EE (BT) have moved to mildly delay the planned reintroduction of EU roaming charges, which will eventually see most customers being charged £2 per day to use their UK allowances (calls, texts and data / mobile broadband) across related countries. Previously, you could do this at no extra cost.

Virgin Media Hits UK Broadband and Mobile Users with Price Hike

4th January, 2022 (70 Comments)

Customers of broadband ISP Virgin Media UK, including those on Virgin Mobile, are starting to receive a new notification that informs them of a forthcoming price hike to their fixed line broadband, phone, TV and or mobile services, which for example will see the average price of their cable services increase by £4.70 from March 2022.

ISPs and Content Providers Respond to Ofcom’s UK Net Neutrality Review

4th January, 2022 (26 Comments)

Ofcom has published some of the first responses from UK broadband ISPs and internet content providers to their new review of Net Neutrality rules, which were designed to ensure no serious blocking or slowing of access to legal websites or other online services by ISPs and mobile operators. Suffice to say, vested interests split the pack.

2021 H2 Sees UK Coverage of Gigabit Broadband Hit 65.3 Percent

4th January, 2022 (10 Comments)

The latest independent biannual summary of UK broadband coverage for H2 2021 has estimated that “full fibre” (FTTP) ISP networks have now increased their reach to 30.23% of premises (up from 24.33% in H1 2021), while 65.27% are within reach of “gigabit” speeds (up from 41.72%) and 67.63% can get 100Mbps+ (up from 66.9%).

The 2021 vs 2020 Top Fastest UK Mobile and Home Broadband ISPs

31st December, 2021 (24 Comments)

ISPreview.co.uk is today taking a quick look back over the past 12 months to see how the average UK internet download and upload speeds have changed across the top national fixed line home broadband ISPs and mobile operators. Suffice to say that 2021 has marked a return to the usual trend of general improvement.

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2021 vs 2015 Netflix UK Video Streaming Broadband ISP Speed Index

26th December, 2021 (21 Comments)

Once again, we’ve taken our annual look back to see how video streaming speeds via different broadband ISPs have changed for UK users of Netflix’s popular internet movie and TV service. Once again, the top spot continues to be held by Virgin Media (VMO2), but this doesn’t mean what you might think.

Court Forces UK ISPs to Block More Nintendo Switch Piracy Sites

22nd December, 2021 (13 Comments)

Nintendo has won another injunction in the High Court, which forces most of the largest UK broadband ISPs – Sky Broadband, BT, Plusnet, TalkTalk, Virgin Media and EE – to block two more websites that facilitated copyright infringement (internet piracy) by helping to distribute video games for the Switch console.

Virgin Media O2 Reveals UK Connectivity Habits During 2021

22nd December, 2021 (24 Comments)

Network operator Virgin Media (VMO2) has today published a summary of the United Kingdom’s 2021 connectivity habits across their national mobile, fixed broadband ISP and TV networks, which stems from having analysed the data of tens of millions of customers between 1st January and 10th December 2021.

New UK Home Building Rules Set to Mandate Gigabit Broadband

21st December, 2021 (17 Comments)

After a long wait, the UK Government has today finally tabled a consultation on changes to the existing Building Regulations (2010), which will effectively make it mandatory for property developers to ensure that almost every new home is built with support for “gigabit” speed broadband ISP connections.

Ofcom Bans UK Mobile Operators from Locking Phones

17th December, 2021 (29 Comments)

The UK telecoms regulator, Ofcom, has today begun to enforce a number of new consumer protection measures on mobile operators, which in practice means that they can no longer supply locked phones and are now limited to a maximum contract term of 24-months on bundles (mobile plans and handsets).

Virgin Media O2 Update on Rural UK 4G and 5G Progress in 2021

17th December, 2021 (8 Comments)

Mobile operator O2 (VMO2) has today informed us that they’ve upgraded 2,876 locations in small towns and hamlets with 4G this year, and increased 4G network capacity in 178,500 postcodes across the UK. The network provider has also rolled out 5G in a total of 53 smaller towns and hamlets, in addition to urban areas.