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Netflix Account Sharing Add-on Blocked by UK ISP Pay TV Bundles

Tuesday, May 30th, 2023 (2:15 pm) - Score 13,584
Netflix logo on smartphone

Netflix’s crackdown on password sharing in the UK has finally revealed why they needed to discuss the matter with several major UK broadband ISPs (i.e. those that bundle their service with Pay TV products), including Sky Broadband, BT, Virgin Media and TalkTalk (here). The new extra member and profile transfer features won’t work on such packages.

The internet video streaming giant recently made it harder for customers to share accounts with people (family, friends etc.) outside your own household, but to balance against that they also introduced a new “Add an extra member” feature. As the name suggests, this enabled customers to share their account with somebody outside their household, albeit for an additional £4.99 per month.

In addition, Netflix also introduced a new “Transfer a profile” feature for anyone on a customer’s existing account to use. This can be used to make a new and separate paid membership for the profile, and without losing all of your profile information.

The problem with these new features, which is only now becoming clear, is that those who have bundled Netflix into a single Pay TV package and bill – usually via their broadband ISP – may not be able to use them. For example, the related FAQ page on BT’s website (here) states this:

BT’s Netflix FAQ Page

Can I transfer a profile into a new Netflix account that is paid for through BT or linked to a BT package?

BT billing and/or Netflix Packages cannot be used to create an account with Profile Transfer. Please visit the Netflix Help Center for more information.

Can I add an Extra Member to my account if I’m billed by BT?

Extra Members cannot be added to Netflix accounts paid through BT. Please visit the Netflix Help Center for more information.

Sky has a similar FAQ page (here), which states: “As your Netflix account is linked to your Sky bill, you won’t be able to share it with a different household by adding extra members. This option is currently only available through Netflix directly. People who are not in your household will need to go to the Netflix website to sign up for their own Netflix account.

A quick check of TalkTalk’s site found something similar: “If you pay for Netflix through your TalkTalk bill, you’ll be unable to add an extra member to your account or complete a profile transfer.” So far as we can tell, Virgin Media (VMO2) also have the same stance. In other words, the ability to add an extra member and transfer profiles on Netflix currently only works for those who are being billed directly by the streaming giant.

Naturally, that’s a much bigger problem than we originally anticipated, since it means that those taking Netflix – often at a discount – as part of a bundle from their broadband / Pay TV provider will lack the new account flexibility. As a result, account sharers could potentially be blocked in the future, and lose their profile history / settings.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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10 Responses
  1. Avatar photo Jaymes Moynihan says:

    Course they did. All these corporation’s take care of each other. Scratch each others backs when they need to. Keep each other sweet so they can all make as much money as possible. This is not surprising. It’s not even news is just how they work.

  2. Avatar photo Bert says:

    now that netflix has gone, i cant say i miss it.

    1. Avatar photo Craig says:


  3. Avatar photo LeeH says:

    Once you’ve used a profile to create a new account paid by that persons credit/debit card, you can the move it to your TV provider, something they’ve been able to since they offered it. Poor reporting not to mention this.

    1. Avatar photo iceburnmarko says:

      Article is not saying that, re-read it , come back if you still can’t see the issue.

    2. Avatar photo Ethel Prunehat says:

      Which is why he said “Poor reporting not to mention this”. Come back if you still can’t see the relevance of his comment!

  4. Avatar photo Mike says:

    Quite simple, cancel Netflix, all their content can be acquired for free/elsewhere anyways.

  5. Avatar photo Flame Henry says:

    For me, the quality of Netflix content is not worth the cost anymore. Apart from the occasional show that is actually decent, the majority of the content is unoriginal, unispiring rubbish that’s padded out to three times the length it should be.

    Free your minds people. You don’t need Netflix.

    1. Avatar photo charles says:

      Never had it – Never had a TV Licence either. No intention of getting either ever.

  6. Avatar photo Murray Sharp says:

    We have Netflix through sky now starting to get message not part of household.

Comments are closed

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