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Articles for Category Tag - Virgin Media

Tesco Mobile Make Top 10 for UK Customer Satisfaction as Virgin Media Improves

8th July, 2025 (5 Comments)

The Institute of Customer Service (ICS) has today published their second biannual UK Customer Satisfaction Index for 2025 (July), which reveals that only one mobile and broadband (telecoms) provider made it into their table of the country’s top 50 organisations – Tesco Mobile (9th). But both Virgin Media and Utility Warehouse saw a big improvement.

Gov Confirm 7th Sept 2025 Test of UK Mobile Emergency Alerts System

8th July, 2025 (2 Comments)

The UK government yesterday revealed the time and date for its next major nationwide test of the Emergency Alerts service by mobile network operators, which will take place at “around” 3pm on 7th September 2025. This is normally only intended to be used if there’s a “danger to life nearby” (e.g. severe flooding, fires and extreme weather).

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System Error Leaves Virgin Media Broadband User Offline for 19 Weeks

8th July, 2025 (17 Comments)

Broadband ISP Virgin Media UK has blamed a “system error” for leaving one of its new customers without a working internet connection for nearly five months, which resulted in repeated failures to complete the installation via missed engineer appointments. But to make matters worse, the provider initially only offered £30+ worth of compensation for the trouble.

Virgin Media O2 UV Sensing Smartphone Case

O2 UK Launch Smartphone Skin Case to Visualise Sun’s Harmful UV Rays UPDATE

7th July, 2025 (8 Comments)

Customers of mobile network operator O2 (Virgin Media) might like to know that they’ve today launched a “first-of-its-kind phone case“, which has been designed to “visually indicate the sun’s harmful UV rays and remind holidaymakers to stay safe“. The case reflects a collaborated with Researcher and Creative Technologist, Marc Teyssier.

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First UK Users Go Live on Giffgaff’s 500Mbps Full Fibre Broadband Trial

7th July, 2025 (25 Comments)

Mobile network provider giffgaff, which is owned by Telefónica and uses O2’s associated virtual operator (MVNO) platform, has recently started connecting the first customers to their new trial of a 500Mbps home broadband product – using nexfibre and Virgin Media’s 10Gbps capable full fibre (FTTP / XGS-PON) networks.

New Study Examines UK Full Fibre Broadband Take-up by Age of Network

4th July, 2025 (15 Comments)

Strategic consultancy firm Eight Advisory has today published the third edition of their Takeup Tracker, which examines the rise in take-up across the UK’s many alternative full fibre (FTTP) broadband networks (altnets) and compares it with that of Openreach (BT). This edition also takes a deeper dive into take-up by age of network – a key factor in gauging progress.

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O2 UK Boost 4G and 5G Mobile at 13,000 Scottish Postcodes for Summer

3rd July, 2025 (5 Comments)

Mobile network operator O2 (Virgin Media) has today revealed that – over the past 12-months – they’ve upgraded the network capacity and coverage of their 4G and 5G mobile (mobile broadband) services at a total of 13,000 postcodes across Scotland, including at some of the country’s most remote destinations (SRN).

Mobile Operator Giffgaff Hunts for New UK Boss as CEO Steps Down

1st July, 2025 (3 Comments)

Mobile network operator giffgaff, which is owned by Telefónica and naturally uses O2’s virtual operator (MVNO) platform (they’re also trialling FTTP broadband via nexfibre and Virgin Media – here), has announced that its CEO – Ash Schofield – has decided to step down, and they’ve begun the hunt for his replacement.

Mobile Operators to Test UK Wide Emergency Alerts Later in 2025

30th June, 2025 (31 Comments)

Get ready to jump out of your skin.. again. The UK Government recently announced that mobile network operators will conduct a second nationwide test of the Emergency Alerts service later in 2025, which is normally only intended to be used if there’s a “danger to life nearby” (e.g. severe flooding, fires and extreme weather).

O2 Confirms UK Mobile Boost as 78.8MHz of Spectrum Acquired from Vodafone

30th June, 2025 (20 Comments)

Mobile operator O2 (Virgin Media) has today revealed the details of their spectrum transfer agreement with Vodafone UK (VodafoneThree), which follows last year’s network sharing deal. This will see VMO2 acquiring 78.8MHz of spectrum for an investment of £343m to “materially enhance” their 4G and 5G mobile (mobile broadband) network.

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A Year Early – £1bn SRN Project Delivers 95 Percent UK Cover of 4G Mobile

30th June, 2025 (5 Comments)

The Government has announced that the £1bn industry-led Shared Rural Network (SRN) project, which aimed to extend geographic 4G mobile (mobile broadband) coverage to 95% of the UK (aggregate) by the end of 2025 (5G also benefits from the new infrastructure), has “achieved its overarching target a year ahead of schedule“. But there’s more work left to do.

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Coverage of Gigabit Broadband Nears 88 Percent of UK in H1 2025

30th June, 2025 (4 Comments)

ISPreview has this morning published our biannual H1 2025 summary of UK fixed broadband coverage, which reveals that “full fibre” (FTTP) ISP networks have grown to reach 78.06% of premises (up from 73.53% in H2 2024) and 87.84% are within reach of “gigabit” 1000Mbps+ speeds (up from 85.87%). Read on to see details for England, Wales, Scotland and N.Ireland…

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Study Claims 85 Percent of UK Broadband Users Suffer Connection Issues

28th June, 2025 (29 Comments)

A new survey of more than 4,347 UK adults with a home broadband ISP contract, which was conducted between Dec 2024 and Jan 2025 by Which?, has claimed that 85% of respondents have experienced at least one “connection issue” in the past year (e.g. slow speeds, connection drop-outs, and router problems). Customers of Sky Broadband and Virgin Media were the worst hit.

EU Reveals 2025 Gigabit Broadband and 5G Coverage Progress vs UK

27th June, 2025 (16 Comments)

The European Commission (EC) recently published their annual 2025 study of broadband coverage in Europe, which reveals how the EU’s fixed gigabit broadband (FTTP and Hybrid Fibre Coax) and 5G mobile networks compare across all of its 27 countries. We compare this with the United Kingdom below.

Virgin Media UK Returns to 24 Month Contracts for New Customers

26th June, 2025 (33 Comments)

New customers looking to take a home broadband package or bundle from UK ISP Virgin Media (O2) may like to know that the service provider will today be moving from 18-month minimum term contracts to longer 24-month terms. The change does not impact existing customers, at least it won’t until you need to upgrade or re-contract.

Virgin Media UK Add 2 More FAST TV Channels to Service

24th June, 2025 (3 Comments)

Customers using broadband ISP Virgin Media (O2), specifically those who also take a Pay TV service via one of their TV 360, Stream or v6 box platforms, may like to know that they’ve added two new FAST channels to their TV service – British Screen Classics and wedotv movies – “at no extra cost“.

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The H1 2025 Top Fastest UK Mobile and Home Broadband ISPs

21st June, 2025 (1 Comment)

ISPreview has today published our latest biannual study of how the United Kingdom’s broadband download and upload speeds have changed across the fastest nationally available fixed line ISPs, mobile network operators and Starlink (satellite) services since the end of 2024. But this time we’ve made some changes to the structure of our top lists.