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Articles for Category Tag - Virgin Media

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Some Customers of UK ISP Virgin Media Suffering Email Problems UPDATE

9th April, 2025 (6 Comments)

Some customers of broadband ISP Virgin Media, specifically those with one of their legacy addresses that use the ntlworld.com domain, are having trouble sending and receiving email today. The issue appears to be rooted in the fact that the domain has stopped resolving. But the provider is working on a fix.

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New Map Shows Broadband and Mobile Related Streetworks in England

9th April, 2025 (8 Comments)

A useful new interactive map has today been published by Thinkbroadband, which rather handily provides a visual overview of broadband related roadworks across the whole of England and thus helps to see who is building near to your home. Plans are also afoot to expand the map’s coverage beyond England.

Virgin Media UK Offer Free Broadband Router Upgrade from Oldest Hubs

9th April, 2025 (21 Comments)

Customers of broadband ISP Virgin Media (O2), specifically those still using some of the provider’s oldest routers (i.e. Hub 2 AC, Hub 2 and Hub 1), have recently become the latest group to receive a letter inviting them to upgrade to the HUB 4.0 (ARRIS TG3492LG-VMB) “at not extra” cost. This is because the old hardware no longer receives security updates.

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Operators Dispute Ofcom’s Proposed UK Corrections to Mobile Spectrum Fees

8th April, 2025 (5 Comments)

Mobile networks operators including EE (BT), O2 (Virgin Media), Vodafone and Three UK have warned that Ofcom’s proposals to change the cost of Annual Licence Fees (ALF) in the 900MHz, 1800MHz and 2100MHz radio spectrum bands – used to support 2G, 3G and 4G mobile (mobile broadband) services – still do not reflect reality.

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O2 UK Complete 4G and 5G Upgrades for 5,700 Postcodes in Manchester

8th April, 2025 (17 Comments)

Mobile network operator O2 (Virgin Media) has today revealed that they’ve completed a project to upgrade the capacity of their 4G and 5G mobile services across “over” 5,700 postcodes in the city of Manchester (England), which should bring “faster” mobile broadband speeds and greater reliability to the area.

Virgin Media UK Says Brits Prioritise Broadband During House Moves

7th April, 2025 (7 Comments)

A new survey from broadband ISP Virgin Media (O2) has claimed that nearly half of Brits (45%) “prioritise getting their Wi-Fi set up” (they mean the internet connection) over anything else when moving into a newly purchased house. But 50% of respondents admit they aren’t sure where to place their router to ensure the best WiFi coverage.

Virgin Media UK Add 2 Free Rakuten TV FAST Channels to Service

3rd April, 2025 (0 Comments)

Customers of broadband ISP Virgin Media (O2), specifically those who take TV services via one of the provider’s TV 360, Stream (Flex) or v6 set-top-box platforms, have today been informed that the provider has just added two new Rakuten TV FAST channels to its service “at no extra cost“.

UK Mobile Operators Attempt to Dismiss GBP3.3bn Overcharging Case

1st April, 2025 (14 Comments)

Mobile operators including EE (BT), Vodafone, Three UK and O2 (Virgin Media) yesterday attempted to dismiss a class action claim worth “at least” £3.285bn. The case, brought by consumer rights champion Justin Gutmann and law firm Charles Lyndon, accuses the operators of overcharging for mobile handsets beyond the end of their contractual term.

Jangala Reveals Findings from Free UK WiFi Pilot with Virgin Media O2

28th March, 2025 (0 Comments)

Tech charity Jangala has published a new report that reveals the findings from one of its recent pilot projects with mobile operator O2 (Virgin Media), which provided free WiFi internet access to 429 people in temporary accommodation around Coventry in England. The pilot also worked with local charities, NHS services, and housing associations.

Virgin Media O2 Boosts UK Customer Support with New Team

27th March, 2025 (25 Comments)

Broadband ISP, phone, TV and mobile operator Virgin Media (O2) has today announced that they’ve established a new UK team of over 500 “highly skilled” customer service agents, which will be dedicated to resolving the most “complicated and sensitive issues“, including bereavements, complex complaints and supporting telecare and vulnerable customers.

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O2 UK and Ontix Expand 4G Mobile Small Cells into Plymouth

26th March, 2025 (2 Comments)

Mobile network operator O2 (Virgin Media) have this morning announced that they’ve begun to enhance 4G mobile (mobile broadband) capacity across the Devon (England) port city of Plymouth, which has involved the deployment of several small cells from network technology provider Ontix.

Virgin Media’s UK Pay TV Service Launches Premier Sports Rugby

25th March, 2025 (0 Comments)

Customers of broadband ISP Virgin Media’s (O2) Pay TV services (delivered via their TV 360, V6 or Stream boxes) have today been informed that the provider has launched ‘Premier Sports Rugby’ on their platform, which is said to be the “UK’s first dedicated 24/7 rugby channel“. But you’ll need to be subscribed to Premier Sports in order to get it.

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O2 UK Complete 4G and 5G Upgrades for 3500 Postcodes in Liverpool

20th March, 2025 (6 Comments)

Mobile network operator O2 (Virgin Media) has today announced that they’ve completed a project to upgrade the capacity of their 4G and 5G mobile services across “over” 3,500 postcodes in the Merseyside city of Liverpool (England), which should mean “faster” mobile broadband speeds and greater reliability.

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New Which Survey Award Best and Worst UK Broadband ISPs for 2025

20th March, 2025 (6 Comments)

Consumer magazine Which? has published the results from their latest broadband ISP satisfaction survey, which questioned 4,347 UK adults (Dec 2024 to Jan 2025) about their internet providers. Overall three ISPs were labelled ‘Recommended Providers‘ – Zen Internet, Plusnet and Utility Warehouse, while NOW TV (NOW Broadband) and Virgin Media were ranked at the bottom.

Virgin Media O2 UK Slowly Phasing Out TV 360 Mini Boxes

19th March, 2025 (10 Comments)

Customers of broadband ISP Virgin Media (O2) may like to know that the provider recently began the slow process of phasing-out their old TV 360 Mini boxes, which are usually deployed to support for multi-room systems. But the company is now increasingly working to replace these with their modern ‘Stream’ set-top-boxes (STB) instead.

O2 Reminds Durham Over Start of UK 3G Mobile Switch Off in April 2025

19th March, 2025 (5 Comments)

Mobile network operator O2 (Virgin Media) has today issued a reminder about how they intend to start switching off their old 3G mobile (broadband) services across the United Kingdom from next month, which is a process that will start in the city (NOT county) of Durham and should complete nationally by the end of 2025.

O2 UK’s AI Flags 50 Million Suspected SPAM and Scam Calls a Month

18th March, 2025 (5 Comments)

Readers may recall that mobile operator O2 (Virgin Media) integrated Hiya’s new AI-powered scam detection service (‘Call Defence’) to help combat fraud and nuisance calls last November 2024 (here). Since then, more than 150 million “suspected” scam and spam calls have been flagged by the new technology, recently rising to more than 50m per month.