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Articles for Category Tag - Vodafone

Vodafone’s UK ISP Broadband Speed Guarantee Ads Ruled Misleading

12th September, 2018 (0 Comments)

A mix of consumer complaints, including one from rival ISP BT, has resulted in the Advertising Standards Authority (ASA) banning a website, radio and TV advert – featuring actor Martin Freeman – for Vodafone’s fixed line home broadband service after its “Ultimate Speed Guarantee” feature was found to be “misleading.”

Zen and Plusnet Come Top of 2018 Biannual MSE Broadband Survey

10th September, 2018 (9 Comments)

Internet and phone providers Zen Internet and Plusnet have come top in a new biannual UK MSE survey of ISP customer service quality. Sadly the news isn’t so good for those at the opposite (bottom) end of the table, where TalkTalk and the Post Office could both be found.

Cityfibre Hints at 10Gbps for UK Homes After Calix AXOS Upgrade

6th September, 2018 (25 Comments)

Cityfibre, which is rolling out a Dark Fibre and FTTP broadband ISP network across urban parts of the UK, has announced a new deal with Calix to deploy the “world’s only” Software Defined Access (SDA) operating system across its network. They claim it could help deliver 10Gbps to “every home,” maybe even 100Gbps.

Belfast Named Top of 16 UK Cities for Mobile Network Performance

5th September, 2018 (0 Comments)

RootMetrics and IHS Markit have today published the results of a new H1 2018 study into 4G and 3G mobile network operator performance across 16 of the United Kingdom’s “most populated metropolitan markets” (cities), which found that Belfast was the best and London the worst.

Testing UK Broadband Speeds for Downloading PC Games via Steam

5th September, 2018 (34 Comments)

Internet speed analyst firm SamKnows has conducted an interesting study, which examines the performance differences of major UK broadband ISPs (BT, TalkTalk, Sky Broadband, Virgin Media and Vodafone) when being tasked with downloading PC games from Valve’s popular Steam digital distribution platform.

Mobile Operators Call on UK Councils to Help Boost Network Coverage

5th September, 2018 (5 Comments)

The trade association for mobile network operators in the United Kingdom, Mobile UK, has today published a new report that aims to improve service coverage (2G, 3G, 4G etc.) by highlighting how local councils can help to both build and benefit from new telecoms infrastructure.

Gatwick Airport Chaos Blamed on Broken Vodafone Fibre Cable UPDATE

20th August, 2018 (7 Comments)

The UK’s second largest airport, which serves 45 million passengers a year on short and long-haul flights, descended into farcical chaos today after a damaged Vodafone fibre optic cable took out the information screens and forced many passengers to get flight updates from hand-drawn white boards.

Vodafone UK Extends Free Mobile Roaming to 29 New Destinations

16th August, 2018 (5 Comments)

Customers of mobile operator Vodafone‘s pay monthly 4G ‘Red Entertainment‘ plans will soon be able to enjoy cost free global roaming in a total of 77 destinations when a further 29 countries are added to the list, including some big locations such as the USA, South Africa, Canada and most of of the Caribbean.

Vodafone UK Blocking Wangiri International Missed Call Fraud

15th August, 2018 (7 Comments)

Mobile operator Vodafone has announced that “where possible” they are now trying to block international Wangiri scam calls before they even reach users. On top of that they’re also pledging to “reimburse any victim who has incurred a charge” as a result of calling such a number.

Big Broadband ISPs Must Improve UK Support for Deaf Users

14th August, 2018 (6 Comments)

Living with a hearing problem is no fun and there can be different forms of such disabilities, which means a solution that works for one group may be unusable for others. Suffice to say that we expect the largest broadband ISPs to cater for such scenarios but a new investigation by Cable.co.uk suggests some are falling short.

RootMetrics H1 2018 Study Name EE and Three UK Best for Mobile

14th August, 2018 (17 Comments)

The latest “scientific” H1 2018 examination of 4G and 3G mobile network operator performance across the United Kingdom, which was conducted by RootMetrics and IHS Markit, has today seen EE and Three UK come top with a quality score of 96 and 93 out of 100 (respectively).

Ofcom UK Drops Net Neutrality Probe of Three UK and Vodafone

2nd August, 2018 (12 Comments)

The UK telecoms regulator, Ofcom, has today dropped their investigation into possible breaches of the EU’s Net Neutrality rules by Three UK and Vodafone. The move comes after both mobile network operators made key changes to related products and services.

Vodafone UK Home Broadband Offers Gadgets Worth up to £200

2nd August, 2018 (14 Comments)

New customers looking to take Vodafone’s home superfast broadband package(s) should take note that they can now choose from one of four gadgets to have bundled for free, which include the GoPro HERO, Fitbit Charge 2, Sonos Play:1 Wireless Speaker and Amazon Echo (RRPs up to £199.99).

Vodafone See UK Fixed Broadband ISP Base Top 435000 Customers

25th July, 2018 (5 Comments)

Telecoms giant Vodafone has today published their latest quarterly results to the end of June 2018 (Q1 FY19), which saw them add +52,000 new broadband and phone customers (down from +65,000 in the previous quarter) to total 435,000. Meanwhile their mobile base shrank to 17,432,000 (quarterly fall of -83,000).

Cityfibre Confirm Start of 1Gbps FTTH Broadband Build in Aberdeen

24th July, 2018 (5 Comments)

Cityfibre has named the first streets in Aberdeen (Scotland) to benefit from their £40m (private investment) deployment of a new 1Gbps capable Fibre-to-the-Home (FTTH) broadband network with UK ISP Vodafone, which has just this week officially entered the construction phase.

Engine Claims Customer Service at UK Broadband ISPs is Improving

23rd July, 2018 (2 Comments)

The latest Engine Customer Experience Report 2018 has claimed that the UK Broadband & Pay-TV media sector has risen one spot to 8th place for best customer service and experience thanks to a 3% rise, putting it just ahead of the mobile sector and utilities (9th). But overall this is still way down the sector ranking table.

Ofcom Q1 2018 ISP Complaints Report Praises Sky – Shames TalkTalk

18th July, 2018 (3 Comments)

Ofcom has just published their latest Q1 2018 UK consumer complaints study, which notes that Sky Broadband attracted the least gripes for fixed line broadband and phone services, while TalkTalk attracted the most complaints for both. Pay TV and Mobile providers are also covered.