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Articles for Category Tag - voip

Gigaclear Back of Engineers Jacket Near Van

Ofcom UK Widen Scope of Probe into Gigaclear’s Emergency Calls Failure

19th November, 2024 (1 Comment)

The UK telecoms regulator, Ofcom, has today confirmed that they’ve widened the scope of their recently launched investigation into rural broadband ISP Gigaclear, which was probing their possible failure to “provide accurate and reliable caller location information to emergency organisations“ (i.e. making it more difficult for police, fire and ambulances to find callers).

Gov Reach New Deal with UK Phone Operators to Protect Vulnerable Users

19th November, 2024 (5 Comments)

The UK Government’s Telecoms Minister, Sir Chris Bryant, has today announced that he’s agreed a new ‘Telecare National Action Plan‘ with major UK broadband and phone providers (e.g. BT, Virgin Media, Vodafone and Sky Broadband), which requires them to do more to protect vulnerable telecare users when upgrading phone lines to new digital (IP based) networks.

Virgin Media O2 UK See Success of Digital Phone Switch and Telecare Trial

18th November, 2024 (5 Comments)

Broadband ISP Virgin Media (O2) has today released a progress update on their Digital Landline Switchover (DLS) programme (i.e. migrating old analogue landline phones to IP-based services). This revealed some positive results from their recent trial with the telecare advisory body, TSA, which provided enhanced support to telecare users.

phone_voip_and_handset by 123RF ID 70258122

Dispute Erupts Between UK ISP Onecom and Eve VoIP Partner

14th November, 2024 (0 Comments)

Hampshire-based business broadband and cloud provider Onecom, which is backed by LDC and the Ares Management Corporation (here), has caused some concern among their partners after notifying them of an ongoing dispute with their supplier of eve Services (KM Telecom) that threatens to disrupt some services.

Business ISP VoiceHost Joins ITS Technology’s UK Full Fibre Network

30th October, 2024 (0 Comments)

The ITS Technology Group, which operates wholesale full fibre broadband and Ethernet networks (“Faster Britain“) across urban parts of the UK, has today announced that business voice and data solutions provider, VoiceHost, has joined their network as part of a strategic partnership.

Sky Broadband UK Move to Fix Sky Talk Activation Bug on FTTP Lines

25th October, 2024 (11 Comments)

Some customers of UK ISP Sky Broadband, usually including those who have just had a new Full Fibre (FTTP) package installed and are using Sky’s latest Max Hub router, appear to be struggling to get their new IP-based phone (Sky Talk) service activated after installation – a situation that can sometimes persist for several weeks. But a fix is on the way.

Openreach-2024-FTTP-Exchange-Engineer-Working-on-Rack

Openreach Name Next 79 UK Areas for Copper to FTTP Switch – Tranche 18

11th October, 2024 (33 Comments)

Openreach (BT) has released the next batch of 79 exchanges (Tranche 18) in their “FTTP Priority Exchange Stop Sell” programme, which reflects areas where over 75% of premises are able to get full fibre lines and will thus stop selling copper based analogue phone and broadband products (i.e. FTTP becomes the only product option).

Error message concept. Alert, attention notification. Important reminder

BT Block 20.1 Million SCAM and SPAMs from Reaching UK Home Phones

3rd October, 2024 (15 Comments)

Broadband ISP BT (EE) has this morning announced that their new scam protection service, which is based on Hiya’s technology and was introduced to their IP-based Digital Voice (phone) customers in May 2024, has blocked more than 2.4 million scam calls and almost 17.7 million spam calls since its introduction.

Comms Council UK Name Winners of Best 2024 VoIP Provider Awards

26th September, 2024 (0 Comments)

The Comms Council UK, which represents the United Kingdom’s national Unified Communications and Voice-over-Internet-Protocol (VoIP) phone industry, has this afternoon announced the winners of their 16th annual 2024 awards event at a ceremony at The IET in London.

Virgin Media UK Partners with TSA Telecare Body for Digital Phone Switch

3rd September, 2024 (3 Comments)

Broadband ISP Virgin Media (O2) has today given their Digital Landline Switchover (DLS) programme (i.e. migrating old analogue landline phones to IP-based services) a boost by signing a “first-of-its-kind partnership” with TSA, the telecare advisory body, to enhance the support provided to telecare users as the UK transitions to Digital Voice.

Openreach Sets UK Withdrawal Date for Fibre Voice Access Product UPDATE

30th August, 2024 (18 Comments)

Network access provider Openreach (BT) has revealed that they will finally withdraw their old Fibre Voice Access (FVA) product from 1st December 2024. The service has long since been superseded by retail broadband ISPs launching their own IP / VoIP based digital phone services.

Battery image on purple background 123RF 229089037

BT Prep Advanced Battery Backup for UK Phone and Broadband Users

16th August, 2024 (29 Comments)

Residential customers of BT’s (inc. EE) home broadband ISP and phone services may like to know that the UK telecoms provider is preparing to launch an “advanced” version of their existing Battery Backup Unit (BBU) “later this year“, which is said to be capable of “[lasting] for the full duration of most power outages.”

B4RN Join UK Gov Charter to Protect Vulnerable Home Phone Users

5th August, 2024 (0 Comments)

Rural focused alternative UK broadband network B4RN, which is a community benefit ISP that has rolled out a 10Gbps speed full fibre network to 25,000 premises (inc. 13,000+ customers), has joined the government’s charter for protecting vulnerable people from harm during the upgrade to digital (IP / VoIP based) phone lines.

2023 Openreach female engineer in exchange.jpg

Openreach Name Next 92 UK Areas for Copper to FTTP Switch – Tranche 17

19th July, 2024 (38 Comments)

Openreach (BT) has today released the next batch of 92 exchanges (Tranche 17) in their “FTTP Priority Exchange Stop Sell” programme, which reflects areas where over 75% of premises are able to get full fibre and will thus stop selling copper based analogue phone and broadband products (i.e. FTTP becomes the only product option).

Comms Council Reveal 2024 Best UK VoIP Provider Award Finalists

10th July, 2024 (1 Comment)

The Comms Council UK, which represents the United Kingdom’s national Unified Communications and Voice-over-Internet-Protocol (VoIP) phone industry, has today released their shortlist of finalists for the organisation’s 16th annual 2024 industry awards event.

Openreach Name Next 84 UK Areas for Copper to FTTP Switch – Tranche 16

3rd May, 2024 (46 Comments)

Network operator Openreach (BT) has published the next batch of 84 exchanges (Tranche 16) in their “FTTP Priority Exchange Stop Sell” programme, which reflects areas where over 75% of premises are able to get full fibre and will thus stop selling copper based analogue phone and broadband products (i.e. FTTP becomes the only available product).

Broadband ISP Andrews and Arnold Prep New UK SIP2SIM Service

29th April, 2024 (10 Comments)

Over a month has passed since ISP Andrews & Arnold (AAISP) announced the closure of their long-running and “somewhat niche” SIP2SIM (mobile voice) service (here), which is due to take effect tomorrow night. But it now seems like the provider is preparing to launch a replacement solution with the help of ONSIM.