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Articles for Category Tag - voip

Virgin Media UK Partners with TSA Telecare Body for Digital Phone Switch

3rd September, 2024 (3 Comments)

Broadband ISP Virgin Media (O2) has today given their Digital Landline Switchover (DLS) programme (i.e. migrating old analogue landline phones to IP-based services) a boost by signing a “first-of-its-kind partnership” with TSA, the telecare advisory body, to enhance the support provided to telecare users as the UK transitions to Digital Voice.

Openreach Sets UK Withdrawal Date for Fibre Voice Access Product UPDATE

30th August, 2024 (18 Comments)

Network access provider Openreach (BT) has revealed that they will finally withdraw their old Fibre Voice Access (FVA) product from 1st December 2024. The service has long since been superseded by retail broadband ISPs launching their own IP / VoIP based digital phone services.

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BT Prep Advanced Battery Backup for UK Phone and Broadband Users

16th August, 2024 (29 Comments)

Residential customers of BT’s (inc. EE) home broadband ISP and phone services may like to know that the UK telecoms provider is preparing to launch an “advanced” version of their existing Battery Backup Unit (BBU) “later this year“, which is said to be capable of “[lasting] for the full duration of most power outages.”

B4RN Join UK Gov Charter to Protect Vulnerable Home Phone Users

5th August, 2024 (0 Comments)

Rural focused alternative UK broadband network B4RN, which is a community benefit ISP that has rolled out a 10Gbps speed full fibre network to 25,000 premises (inc. 13,000+ customers), has joined the government’s charter for protecting vulnerable people from harm during the upgrade to digital (IP / VoIP based) phone lines.

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Openreach Name Next 92 UK Areas for Copper to FTTP Switch – Tranche 17

19th July, 2024 (38 Comments)

Openreach (BT) has today released the next batch of 92 exchanges (Tranche 17) in their “FTTP Priority Exchange Stop Sell” programme, which reflects areas where over 75% of premises are able to get full fibre and will thus stop selling copper based analogue phone and broadband products (i.e. FTTP becomes the only product option).

Comms Council Reveal 2024 Best UK VoIP Provider Award Finalists

10th July, 2024 (1 Comment)

The Comms Council UK, which represents the United Kingdom’s national Unified Communications and Voice-over-Internet-Protocol (VoIP) phone industry, has today released their shortlist of finalists for the organisation’s 16th annual 2024 industry awards event.

Openreach Name Next 84 UK Areas for Copper to FTTP Switch – Tranche 16

3rd May, 2024 (46 Comments)

Network operator Openreach (BT) has published the next batch of 84 exchanges (Tranche 16) in their “FTTP Priority Exchange Stop Sell” programme, which reflects areas where over 75% of premises are able to get full fibre and will thus stop selling copper based analogue phone and broadband products (i.e. FTTP becomes the only available product).

Broadband ISP Andrews and Arnold Prep New UK SIP2SIM Service

29th April, 2024 (10 Comments)

Over a month has passed since ISP Andrews & Arnold (AAISP) announced the closure of their long-running and “somewhat niche” SIP2SIM (mobile voice) service (here), which is due to take effect tomorrow night. But it now seems like the provider is preparing to launch a replacement solution with the help of ONSIM.

Virgin Media O2 Restart UK Digital Landline Switchover Project

8th April, 2024 (13 Comments)

Broadband ISP Virgin Media (VMO2) has today restarted their Digital Landline Switchover programme (i.e. migrating old analogue landline phones to IP-based services), which was paused at the end of 2023 as part of their commitment under a Government-led charter that is designed to limit risks for vulnerable users. But changes are afoot.

Home Phone and UK Broadband VoIP Services

Ofcom Investigates UK VoIP Provider Vonage over 999 Access

19th March, 2024 (10 Comments)

The UK telecoms regulator has today launched an own-initiative investigation into Vonage‘s internet phone (VoIP / Cloud) service, which follows an incident resulting in disruption for its business customers to emergency call (999) services during October and November 2023.

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More UK Providers Commit to Protect Vulnerable Users During Digital Phone Switch UPDATE

11th March, 2024 (11 Comments)

The government has announced that seven UK broadband and phone operators, including Openreach, CityFibre, AllPoints Fibre, CommunityFibre, Ogi, KCOM and WightFibre, have today signed a charter that commits them to protect “vulnerable customers” (e.g. those with telecare devices) when upgrading phone lines to a new digital (IP) based network.

Broadband ISP Andrews and Arnold Close UK SIP2SIM Service

9th March, 2024 (22 Comments)

UK ISP Andrews & Arnold (AAISP) has informed customers about the forthcoming closure of their long-running SIP2SIM (mobile voice) service, which is essentially a special SIM card that you could put in an ordinary dumb mobile phone, and it makes that device appear as if it is a SIP extension (SIP phone) on a phone system of your choice.

Full Fibre UK Broadband ISP Zzoomm Launch Voice Service by KIT

12th February, 2024 (10 Comments)

Alternative network provider Zzoomm, which is rolling out their new gigabit speed Fibre-to-the-Premises (FTTP) broadband network across parts of England, appears to have finally launched their new IP-based digital “Voice” (phone) service for customers on their full fibre lines. But it doesn’t seem to be a fully integrated product.

Ofcom Investigate Virgin Media UK Over Digital Phone Migrations

9th February, 2024 (21 Comments)

The UK telecoms regulator, Ofcom, has this morning announced that they’ve opened a new investigation into broadband ISP Virgin Media’s migration of customers from analogue to IP-based digital landlines. The case will look at whether they’ve been treating vulnerable consumers correctly and “ensuring uninterrupted access” to emergency services.

Openreach List Next 46 UK Areas for Copper to FTTP Switch – Tranche 15

18th January, 2024 (28 Comments)

Openreach (BT) has published the next round of 46 exchanges under Tranche 15 of their “FTTP Priority Exchange Stop Sell” programme, which reflects locations where over 75% of premises are able to get full fibre and can thus stop selling copper based phone and broadband products (i.e. FTTP is left as the only available product).

Major UK Home Phone Providers Commit to Protect Vulnerable Users

18th December, 2023 (26 Comments)

The UK government has this morning announced the signing of a new charter with major broadband ISPs and landline phone providers, including Sky Broadband, BT, Virgin Media (O2) and TalkTalk, which sets out “new measures” to protect vulnerable customers when upgrading phone lines to a new digital (IP / VoIP based) network.

MPs Debate 2025 Switch-off Dangers of Analogue UK Phone Services

14th December, 2023 (71 Comments)

A meeting in the House of Commons was held yesterday that saw MPs from different parties debate the forthcoming withdrawal of BT and Openreach’s old copper-based analogue line networks (PSTN phones and WLR) by Dec 2025, which touched on a variety of issues from battery backup to problems with the reliability of digital replacements.