ISP Zen Internet Acquire Fibrehop’s UK Consumer Broadband Base
Rochdale-based UK broadband ISP Zen Internet has today revealed that they’ve acquired the consumer customer base of Fibrehop. The development came to light as part of Richard Tang’s (Zen’s CEO) latest interview with the boss of business connectivity provider Triangle Networks, Paul Anslow – the now former owner of Fibrehop.
At the time of writing we don’t have any solid details on the agreement itself (financial or otherwise) or know how many customers are involved in this transaction. But Fibrehop was known as a relatively small provider that primarily sold full fibre (FTTP) broadband packages to consumers via CityFibre’s network.
According to the new interview, Triangle Networks have decided that being a consumer broadband provider isn’t the right approach for them and they’ve thus opted to re-focus back toward their business base.
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“We realised [about 18 months ago] that we wanted to provide a really good quality of service, but to do that at scale … is a lot harder than people think it would be,” said Paul about their Fibrehop decision. “I feel that if we’d of gone for a more mass market appeal, we would have eroded that [existing quality].”
Richard Tang, CEO of Zen Internet, said:
“We’re very much looking forward to welcoming Fibrehop’s customers over the coming weeks.
We don’t do any mid-contract price hikes or impose a loyalty penalty on our customers.
We’re looking forward to providing a really really good service to you.”
The full interview can be found below, and no doubt Fibrehop’s customers will soon be notified with more details of the planned migration.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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I hope they don’t stick the prices up of fibrehop customers up as they are lower than Zen prices. Not taking anything away from Zen, they offer a good service, but not everyone want to pay their prices.
So, when the price promptly goes up at the end of my 2-year contract with Zen, while new customers enjoy the same price I joined at, that’s not a loyalty penalty?
I have just renewed and I pay slightly less for the same service I have had for the last 2 years.
You can’t expect loyalty if you’re not willing to commit to the same by negotiating a new contract term.
Paul comes across as so genuine, it’s pretty amazing to sacrifice valuation to give your customers a better new home. There’s others who would have paid more I’m sure. What a fantastic advert for the b2b business.
My migration from Fibrehop to Zen was a disaster, they basically deleted all the details from my router so I had to reconfigure.
My father’s router was the same, and now my neighbours.