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Articles for Category Tag - Internet Law

 
Scam Alert UK Finger on Computer Keyboard Warning

4th September, 2025 (2 Comments)

Mobile network operator O2 (Virgin Media) has today revealed that they’ve blocked more than 600 million scam text messages from reaching their customers phones so far in 2025 (more than double the number in 2023 and 2024 combined). But the operator warns that they’ve seen a “significant rise” in gambling, recruitment and car finance scam texts.

Contract under magnifying glass

3rd September, 2025 (8 Comments)

A self-proclaimed “consumer rights litigant“, Marc John, claims to have notified the UK’s Competition Appeal Tribunal (CAT) of his plan to launch a £2bn opt-out collective proceedings claim against Sky UK (Comcast). The claim appears to focus on Sky’s alleged failure to issue end-of-contract notifications (ECNs) to millions of its satellite TV customers.

Sky Stream Box and TV Set

22nd August, 2025 (23 Comments)

The Court of Appeal (Civil Division) has dismissed Sky UK’s (Sky TV, Sky Broadband etc.) attempt to overturn an earlier decision by the telecoms regulator, Ofcom, which back in 2022 ruled that the provider had broken consumer protection rules by failing to send End-of-Contract Notifications (ECN) to their satellite-based Pay TV customers.

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Network map of United Kingdom. Country digital connections map. Technology, internet, network, telecommunication concept. Vector illustration.

4th August, 2025 (21 Comments)

The Chartered Institute of Internal Auditors (CIIA) has today raised “serious concerns” about the financial resilience of the UK’s broadband sector, which appears to be based on the fact that six of the country’s thirteen “major” ISPs currently operate without an internal audit – potentially exposing them to “unchecked risks and increasing the likelihood of corporate collapse“.

internet and uk computer law

1st August, 2025 (13 Comments)

The London Court of Appeal has refused permission for Justin Le Patourel to appeal against an earlier dismissal (here) of his £1.3bn class action claim against BT via the Collective Action on Land Lines (CALL) campaign. The organisation had accused the broadband and phone provider of overcharging several million of its landline-only phone customers.

Censorship Blocked Website Message by UK ISP

15th July, 2025 (37 Comments)

At present, it’s already quite well known that the UK’s major home broadband ISPs (BT, Virgin Media, Sky Broadband, EE, Plusnet, TalkTalk etc.) block customers from accessing websites that have been found, via the High Court, to facilitate internet copyright infringement (piracy). But now Content Delivery Network (CDN) provider Cloudflare has started doing the same.

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Openreach-UK-Engineer-Using-Apple-iPhone

15th July, 2025 (32 Comments)

Telecoms giant BT and Openreach are appealing a recent decision by the Information Commissioner’s Office (ICO), which made them subject to public information requests about their UK broadband network under the Environmental Information Regulations (EIR). The decision could potentially provide communities and rivals with a new avenue for extracting useful info.

Law internet uk isp

11th July, 2025 (7 Comments)

The long-running saga of former high street mobile phone retailed Phones 4u (P4u), which fell into administration in 2014 and claimed that key mobile operators (e.g. O2, EE and Vodafone) had colluded to drive them out of business, may have finally come to an end after the Court of Appeal in London dismissed each ground of the case.

BT-Group-2024-name-on-side-of-office-building

8th July, 2025 (0 Comments)

Irish network operator Eir is taking BT (Openreach) to the High Court in London over a claim for damages worth £67m, which relates to a long-running dispute over the UK broadband giant’s Northern Ireland Public Sector Shared Network (NIPSSN) contract to provide connectivity services; the same one that attracted a £6.3m fine from Ofcom in 2020.

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vodafone uk 2017 mobile sim logo

17th June, 2025 (7 Comments)

The ongoing £85.5m legal dispute between mobile and broadband giant Vodafone and a group of 62 current and former UK franchisees (here) recently experienced another twist. This came after the network operator confirmed that it had terminated the contracts of 12 franchisees who had continued working with them while also being party to the case.

vodafone mast

19th May, 2025 (0 Comments)

Last year we reported on how broadband and mobile provider Vodafone had been hit with a £120m+ legal claim from over 60 current and former UK franchisees (here). The group, which said they were challenging the “financial, mental, and physical impacts of the retail giant’s “irrational” business decisions“, today reported that their attempt to mediate a solution “has come to an end with no resolution“.

Angry UK internet user next to shot laptop 123RF 4304652

19th May, 2025 (9 Comments)

Several newspaper reports over the weekend have claimed that UK ISP POP Telecom has been adding a “sneaky hidden broadband charge” to customers’ bills for “Router Assurance“, which can add an extra cost of £2.50 per month to the bill. But that’s not the only extra charge to consider, so ISPreview decided to dig a bit deeper.

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EE-Rural-UK-Mast-with-Engineers

17th May, 2025 (12 Comments)

The High Court in London has rejected an application by mobile operator EE (BT) for interim injunctive relief against satellite provider Avanti Broadband, which had “threatened to withdraw” its backhaul services – used to help supply data capacity to some of the remotest rural UK mast sites – unless the mobile operator agreed to pay a “substantially increased rate“.

internet_law_uk_broadband_mobile

24th April, 2025 (18 Comments)

The UK government has today confirmed its intent to ban SIM Farms (both possession and supply) some 6 months after the new Crime and Policing Bill (CPB) receives Royal Assent. The move is designed to better protect the public from fraudsters and scammers who also use the devices for criminal purposes (e.g. sending scam/spam messages and calls to mobile users).

Home Phone and UK Broadband VoIP Services

14th April, 2025 (3 Comments)

The UK telecommunications regulator, Ofcom, has today opened a new investigation into call centre solutions’ provider Primo Dialler, which will examine “concerns that numbers sub-allocated to [the company] are/were being misused, including to facilitate scams.”

Transmitair-Van-in-Strathspey

1st April, 2025 (3 Comments)

Fife-based ISP Transmitair, which specialises in rolling out ultrafast Fixed Wireless Access (FWA) broadband networks to rural parts of Scotland, has confirmed that homes and businesses across their coverage patch in Strathspey (Highlands of Scotland) have been left disconnected for around 5 days due to a legal dispute over a mast.

Law internet uk isp

1st April, 2025 (14 Comments)

Mobile operators including EE (BT), Vodafone, Three UK and O2 (Virgin Media) yesterday attempted to dismiss a class action claim worth “at least” £3.285bn. The case, brought by consumer rights champion Justin Gutmann and law firm Charles Lyndon, accuses the operators of overcharging for mobile handsets beyond the end of their contractual term.

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