Home » UK ISP News Archive » Article Tag: Ofcom Regulation (1851 Posts)

Articles for Category Tag - Ofcom Regulation

Consumer Activist Proposes to Sue Sky UK Over TV End of Contract Notifications

3rd September, 2025 (8 Comments)

A self-proclaimed “consumer rights litigant“, Marc John, claims to have notified the UK’s Competition Appeal Tribunal (CAT) of his plan to launch a £2bn opt-out collective proceedings claim against Sky UK (Comcast). The claim appears to focus on Sky’s alleged failure to issue end-of-contract notifications (ECNs) to millions of its satellite TV customers.

Pricing and cost of uk home services by 123rf

Poverty Alliance Warns UK Social Broadband ISP Tariffs Suffer Critical Flaws

29th August, 2025 (13 Comments)

The Digital Poverty Alliance (DPA) has published a new briefing that warns how Social Tariffs from UK broadband and mobile providers, which offer significant cost savings to those on state benefits (e.g. Pension Credit, Universal Credit etc.), continue to suffer from three “critical flaws” – minimal awareness, inconsistent quality and affordability.

Fiber optics network cable lights abstract background 123rf

INCA Warns Altnets Need Certainty and Delivery from UK’s Digital Sector Plan

29th August, 2025 (5 Comments)

The Independent Networks Co-operative Association (INCA), which represents many of the UK’s alternative broadband networks, has today posted somewhat of a belated welcome to the new Digital and Technologies Sector Plan. But they also warn that “further clarity is needed” on how the Government will support competition as FTTP rollouts slow and consolidation pressures grow.

Internet and UK Telecoms Security Picture by 123rf

Gov Set to Update 2022 UK Telecommunications Security Code of Practice

28th August, 2025 (7 Comments)

The UK Government’s Department for Science, Innovation & Technology (DSIT) has proposed to update their Telecommunications Security Code of Practice (2022). This sets out what sort of specific security measures public telecoms providers (broadband, mobile etc.) must take in order to protect their networks from attack and data breaches.

2025 Openreach engineer testing connections in exchange PR 200125

Openreach MD Calls for Softer Ofcom Regulation in Competitive UK Areas

27th August, 2025 (42 Comments)

The Managing Director of Regulation at UK broadband operator Openreach (BT), Mark Shurmer, has called on Ofcom to ensure that they soften market regulation on them in areas of the UK deemed to be competitive due to the presence of either Virgin Media’s fixed broadband network or those where there are three or more full fibre (FTTP) network providers present.

Court Rejects Sky UK’s Challenge to Ofcom’s End of Contract Pay TV Notifications UPDATE

22nd August, 2025 (23 Comments)

The Court of Appeal (Civil Division) has dismissed Sky UK’s (Sky TV, Sky Broadband etc.) attempt to overturn an earlier decision by the telecoms regulator, Ofcom, which back in 2022 ruled that the provider had broken consumer protection rules by failing to send End-of-Contract Notifications (ECN) to their satellite-based Pay TV customers.

consumer switching uk broadband and phone

TOTSCo – 1.5 Million UK Consumers Have Switched Broadband ISP Since Sept 2024

15th August, 2025 (3 Comments)

The One Touch Switching Company, which is the industry-led company responsible for helping to deliver Ofcom’s solution for easier and quicker UK switching between home broadband and phone providers on different networks (One Touch Switching), will next week pass the milestone of 1.5 million successfully completed migrations since launch (up from 1m in early May 2025).

Survey Claims 35 Percent of UK Landowners Don’t Want to Host 5G Mobile Masts

13th August, 2025 (18 Comments)

A new survey of 500 national landowners, which was conducted by telecoms investor AP Wireless UK – a company with a strong vested interest in this area, has claimed that 35% of respondents are considering terminating their mobile mast agreements, citing concerns over rent cuts, legal pressure and loss of trust in mobile network operators.

Vorboss Criticises Ofcom Plan to Water Down Definition of UK Leased Lines

11th August, 2025 (33 Comments)

London-focused ISP Vorboss, which runs a 100Gbps speed fibre optic network in the UK’s capital city, has told Ofcom that reclassifying the UK’s market for high capacity leased lines to include “LeasedLine Equivalents” (LLEs), such as XGS-PON technology (underpins many FTTP broadband networks), would be “misguided, confusing, and ultimately detrimental“.

complaints ofcom report isp broadband tv phone mobile

Ofcom Shame TalkTalk and O2 for UK Broadband and Mobile Complaints in Q1 2025

7th August, 2025 (7 Comments)

Ofcom have today published their latest quarterly (Q1 2025) study of UK consumer telecoms complaints, which names TalkTalk as attracting the most negative feedback from customers for fixed broadband, while O2 took the most heat for Mobile and Virgin Media were put on the naughty step for Pay TV services.

Network map of United Kingdom. Country digital connections map. Technology, internet, network, telecommunication concept. Vector illustration.

Six Major UK Broadband ISPs Found to Lack an Internal Audit Function UPDATE

4th August, 2025 (21 Comments)

The Chartered Institute of Internal Auditors (CIIA) has today raised “serious concerns” about the financial resilience of the UK’s broadband sector, which appears to be based on the fact that six of the country’s thirteen “major” ISPs currently operate without an internal audit – potentially exposing them to “unchecked risks and increasing the likelihood of corporate collapse“.

IX Wireless Remove 15m Metal Broadband Mast in Heywood After 2yr Campaign

4th August, 2025 (11 Comments)

A two-year-long campaign by residents and councillors in the Rochdale town of Heywood has succeeded in getting broadband provider IX Wireless (UK ISP 6Gi / Opus Broadband) to remove their 15-metre tall metal mast / pole on Snowden Street. The council said the structure had an “unsightly appearance” and that there had been “little or no consultation with local communities” before its deployment.

Court Rejects Second Appeal vs Dismissal of BT UK Landline Overcharging Case

1st August, 2025 (13 Comments)

The London Court of Appeal has refused permission for Justin Le Patourel to appeal against an earlier dismissal (here) of his £1.3bn class action claim against BT via the Collective Action on Land Lines (CALL) campaign. The organisation had accused the broadband and phone provider of overcharging several million of its landline-only phone customers.

Illustration of a VPN Virtual Private Network on UK Computer by 123rf ID184214833

UK Government Warns Promoting the Use of VPNs Could Attract Fines UPDATE

31st July, 2025 (0 Comments)

The UK government has warned that online platforms which “deliberately target UK children and promote [Virtual Private Network] use” could now “face enforcement action, including significant financial penalties“. The statement comes after many people – ironically mostly adults – rushed to adopt VPNs to avoid the wide adoption of age verification.

KCOM to Launch Broadband Infrastructure Sharing in Hull UK on 1st August 2025

31st July, 2025 (4 Comments)

Hull-based network operator KCOM, which has already deployed their own full fibre (FTTP) broadband network across a big chunk of East Yorkshire and Lincolnshire, has today confirmed that their new infrastructure sharing solution (i.e. giving rivals access to their cable ducts and poles) will officially go live on 1st August 2025. But is it too little, too late.

Ofcom Fine UK Broadband ISP Gigaclear £122k Over Calling Info Failure

30th July, 2025 (10 Comments)

The UK telecoms and media regulator has today fined alternative rural broadband ISP Gigaclear £122,500 after they were found to have failed to “provide accurate and reliable caller location information to emergency services,” which could have made it more difficult for the police, fire and ambulances to find callers.

Video streaming and TV player illustration by 123RF ID46946755

Ofcom – YouTube and Streaming is Slowly Taking Over UK TV Sets

30th July, 2025 (29 Comments)

The UK communications and media regulator, Ofcom, has today published its Media Nations 2025 report, which reveals how linear TV viewing continues to decline in favour of broadband-based video streaming platforms (particularly YouTube and Netflix). But broadcast TV currently still accounts for the majority (56%) of in-home viewing (down from 57% last year).