ISP BT Business Launch Tailored AI Training for All UK Employees

Communications and broadband provider BT Business has today announced that they’re working alongside global IT consultancy Avanade and Microsoft to launch a tailored AI training for all 11,000 of its employees, which they say aims to “radically transform how we work and to better serve our customers“. Cost-cutting probably has a role to play too, we’d imagine.

Under the plan, all staff will receive a course of training modules that support people at all stages of AI knowledge – from AI fundamentals to role-specific training, supported by coaching from leaders and line managers. At the same time, they’re also launching the first BT apprentice and graduate roles fully dedicated to AI as part of their 2026 intake.

In parallel, BT Business said they’ll also be providing hundreds of new AI & Data apprenticeships for existing colleagues, enabling them to retrain in new fields, with roles available across the UK. Participants in both schemes will join more than 1,000 employees who are currently completing an apprenticeship at BT.

Jon James, CEO of Business, said:

“Investing to stay at the cutting edge of technology, including AI, is crucial to our customers and to our employees, and BT will continue to invest to ensure that we remain at the forefront of our industry, as we have for 180 years.

These new AI training and career pathways are designed to enable our current and future talent to ensure they have the lifelong skills they and BT need for the future, so we can innovate and deliver faster. AI does not transform businesses; people do.”

We should point out that BT is also a founding partner in the Government’s AI Skills Boost programme, which aims to upskill 10 million workers with AI skills by 2030.