Broadband ISP Zen Internet UK Bring eero Router to Business Plans
Rochdale-based UK ISP Zen Internet has today expanded their partnership with Amazon’s eero, which means that customers of their full fibre (FTTP) broadband offerings for small and medium-sized businesses (SME) can now also access eero’s latest mesh Wi-Fi routers.
The launch is being supported by new Censuswide research, which was commissioned by Zen and surveyed 500 senior business decision makers. The study claims to have found that 50% of senior decision makers say their business has access to full fibre broadband, yet 49% say WiFi coverage inside their premises limits the value they get from that connection (it’s unclear why they haven’t just adopted an independent mesh solution or extender to fix that).
On average, businesses report experiencing “WiFi issues” 13 times a month, with productivity losses averaging 11 hours per week. The eero Business solution is designed to address that gap directly. “Using eero’s TrueMesh technology, the system distributes WiFi intelligently throughout a premises, delivering strong, consistent coverage,” said the announcement.
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Zen added that customers can create up to four separate networks, “ensuring secure segmentation for payment terminals, staff devices, and guests access“. Owners and managers can also monitor and manage connectivity via the eero app and business web portal, without requiring specialist IT support.
Jon Nowell, MD of Zen’s Business Division, said:
“Small businesses have become increasingly dependent on cloud tools, online payments, and strong connectivity, yet our research shows many are losing valuable time each week to WiFi disruption. By bringing eero Business across our full fibre footprint, we’re helping organisations unlock the full value of their broadband connection and remove a persistent barrier to productivity.”
Sadly the announcement didn’t include any further details, such as in terms of precisely which models would be shipping with which package tiers.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Better than the Fritz box that was an absolute pile of rubbish
What’s wrong with the FritzBox? I have one, it gets me 700-800Mbps over wi-fi through a floor, I’ve never had a problem with it, it’s been a reliable unit for some years now. What’s so bad about it other than your non-specific “pile of rubbish” moan?
I’m happy with my FritzBox and hope Zen will support the newer faster models at some point. I’d rather avoid an Amazon router or anything Amazon if I can. If I can get something European made even if a little more expensive all the better.
Pile of rubbish? Ha! The eero requires you to subscribe to access its advanced features for things like VPN that the Fritz!Box supports as standard. You really should do your homework before jumping to conclusions.
@Shaun McDonald, seconded, I’d rather stay well clear of anything to do with Amazon and I’m surprise how ISPs are getting Involved with such a ruthless company. I have been a Zen customer and the Fritz!box was one of the things that helped differentiate them.
The eero doesn’t really have any advanced features. Presumably by VPN you mean the router acting as a VPN server or client. The eero doesn’t have this feature at all. If you pay for plus you get access to a VPN service on a remote server, you’re not unlocking a feature of the router. I have a Fritzbox that Zen sent me when I first signed up and an eero I got when I upgraded to the 2.3/2.3 service. I’d rather use the Fritzbox but use the eero because the Wifi is just so much better – it’s not even close.
What the Fritz box doesn’t do is feed all your personal info to a Bond villain or lock all its advanced features behind a subscription. I’ve got one and it’s served me well for years. I paid a tenner each for a couple of older models to use as access points and got myself a decent mesh network for next to nothing as well.
It’s horses for courses really, Jason just has needs that Fritzbox doesn’t fulfill. It doesn’t make them rubbish.
I’m surprised at Zen going for eero routers, but maybe price was an overriding consideration.
The main reason I wouldn’t touch one with a bargepole is because I don’t want Amazon slurping my data. Neither do I see why I should have to pay a subscription to enable the advanced features. It would also enable them to tie my data to me personally.
For AVM/Fritz, routers and ancilliary equimpment is what they do and in my experience the routers are well built and reliable.