Sky Glass and Stream UK TV Customers Suffer ITVX Fast Forward Bug

Customers of Sky’s broadband-based Sky Glass and Sky Stream pay TV streaming devices and service are suffering from an annoying bug with the ITVX app, which causes any TV show or movie you may be watching to suddenly skip right to the end and then report the content as having been watched.

The issue, which usually happens at the beginning of a programme or straight after an advertising break, appears to have started around the beginning of last week and remains ongoing. A lot of the feedback on Sky’s Community Forum suggests that the bug occurs after customers attempt to skip past ads using Sky’s Ad Skipping add-on, but others report that it can still occur even without attempting to skip ads.

Just to recap. The paid Ad Skipping feature allows customer to skip or fast-forward through adverts with On Demand content and supporting apps, such as ITVX, STV Player and the All4 TV apps (using the ‘Skip Ads‘ button on the remote). But somehow this feature appears to be triggering the new ITVX bug too.

Sky’s support team initially suggested that customers try resetting their devices from the ‘Settings‘ menu, but in most cases, this only seemed to result in a temporary reprieve and the bug soon returned. In addition, this has the nasty habit of deleting your previously selected settings and play lists etc.

Sky Community Team Member Kev said (Friday 29th May):

“Thank you for making us aware of this problem.

We can understand how frustrating this must be and have escalated the problem to our support teams. They will work with ITV to fix the issue. As soon as I have more information, I’ll update everyone.

I’m going to mark this post as the current answer, so that everyone has the most up-to-date information.”

Experiences do seem to vary a bit with this issue, thus some people they may be able to avoid the problem by simply not skipping ads or resetting the device, yet for others it will still reoccur regardless. The safest temporary solution is simply to stomach the ads and access the ITVX app from a different device/platform, but that’s not exactly ideal for those who paid for Ad Skipping. We can only hope there’s a patch soon.