BT and EE’s UK Websites and Apps Experiencing Service Disruptions UPDATE4

Customers of broadband and mobile providers BT and EE (possibly also including Plusnet) appear to have been suffering from difficulties accessing or using their online accounts, official apps and webmail today. But the feedback appears to suggest that it might not be impacting every service, subscriber or platform in the same way.

The problems, which started just after 10am this morning (credits to Thinkbroadband for spotting) and also appear to be impacting some product ordering systems, are understood to reflect a Priority 1 service outage that ISPreview has been informed may stem from a supplier-side issue (this is impacting one of the group’s critical/shared platforms).

A notice seen by ISPreview suggests that full restoration could take anything from 12-20 hours, although we suspect it may be quicker than that for some services. The issue does not impact broadband and mobile connectivity itself, only the group’s own websites and apps. Customers may see various errors on those services, which can come and go between page loads (sporadic).

UPDATE 2:27pm

We’re currently waiting for an official comment, but some customers have been given this, which only touches on part of the issue (other systems are impacted).

Statement by BT Support Agent:

“We are aware of an issue affecting logins to the BT Mail mobile app and Webmail, and this is currently under investigation as a priority.

We apologise for any inconvenience caused and will share updates as soon as we have more information.”

UPDATE 4:01pm

Sources within several other ISPs have helped us to confirm that this is also impacting the group’s internal systems and ordering (inc. availability checks). Essentially, it’s all being disrupted and that’s having knock-on impacts for other providers beyond just BT, EE, and Plusnet (e.g. consumer switching).

UPDATE 5:16pm

Some services have started working again over the past hour, but a few issues remain.

UPDATE 6th June 2026 @ 6:17am

BT finally responded with a vague statement last night to confirm that services were fully restored at 7pm.

A BT Group spokesperson said:

“Earlier today we experienced technical issues with some of our services. These have now been resolved and services are running as normal. We’re sorry for any inconvenience caused.”