Broadband ISP TalkTalk resume sale of some paused services to new UK customers
Internet provider TalkTalk, which back in the spring suddenly paused the sale of several products to new customers (e.g. hybrid fibre SOGEA / FTTC broadband lines, Digital Voice, TV, SuperSafe and Total Home Wi-Fi), has informed ISPreview that they’ve now finally started to reintroduce some of these.
The original pause (here and here) came as a surprise but was later expressed as being part of the ISP’s long-running efforts to fully adopt the new Kraken customer management platform, which is a cloud-based operating system and customer information system (CIS) developed by Kraken Technologies (part of the Octopus Energy Group).
Since then a lot has happened, not least with respect to BT’s surprise c.£400m deal (total cash impact) to acquire both TalkTalk’s struggling consumer broadband ISP business and their PXC (PlatformX Communications) wholesale business from administration. But we’ll set that aside for now as it’s somewhat of a separate issue from the one we’re talking about today.
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The good news this week is that some of ISPreview’s readers (special credits to Joe) recently began spotting that TalkTalk had begun selling their SOGEA / FTTC (i.e. Fibre 35Mbps and Fibre 65Mbps) broadband packages to new customers again, which can usually be found in non-FTTP enabled areas. Despite this, we have found their availability to still be a bit patchy in our own testing.
Nevertheless, TalkTalk did confirm the development and also revealed how some of the other products and services that were temporarily paused have now also been restored for new customers, including TalkTalk TV and SuperSafe. But sadly, their Digital Voice (phone) and Total Home Wi-Fi services are currently still temporarily unavailable to new customers “while we complete the relevant journeys on Kraken“.
Given the pace of progress, we’d expect those final two products to be resuscitated back into life fairly soon.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Their talk talk u product looks like an interesting service and potentially great for people confused by Internet speeds and WiFi coverage.
Dare I say a properly new product if the adverts are anything to go by. I imagine it requires all their kit but might simplify things for some people but the payoff will be lock in to talk talk boosters etc.
No extra booster: £3 pm discount. One extra booster included in headline price, optional extra booster (add at any time) +£3pm.
No landline VoIP capability in this package, which reduces total addressable market including a key demographic that wants a “landline” for various reasons.