O2, PlusNet and BT Dominate Annual 2012 CC Broadband ISP Awards

The annual Customer Satisfaction Awards 2012 from ConsumerChoices.co.uk, which are based on feedback from more than 11,000 UK people, has seen broadband ISPs O2, PlusNet and BT dominant most of the categories with O2 picking up the gong for Overall Winner.

The bad news is that the study also examined internet speeds and found that 31% of consumers were dissatisfied with the performance of their broadband connection, which is double the 2008 level.

Consumers were also much more likely to be satisfied with the overall quality and reliability of their home phone service (71%) compared with their broadband (66%) and digital TV (62%) service.

Customer Satisfaction Awards 2012 – Winners

Overall Winner – O2

Quality and Reliability – O2

Customer Service – O2

Value for Money – PlusNet

Speed of Activation – PlusNet

Quality of Router – BT

Additional Customer Benefits – BT

Online Security Features – BT

Broadband Speed – Virgin Media

Most Improved – Orange UK (EE) and AOL

Unfortunately it’s not clear what proportion of the vote each ISP received in each category, which would have been a more useful statistic. Similarly it’s unclear whether any smaller ISPs were included in the study.