» ISP News » 
Sponsored Links

Virgin Media UK Suffer Major Outage in West London After Criminal Theft

Tuesday, Apr 9th, 2013 (1:42 pm) - Score 3,663

Cable operator Virgin Media has confirmed that a “major outage“, which left a large area of West London (England) without broadband and TV services for around 24 hours from Sunday night, was caused by an attempted theft at one of its key network hubs.

The situation, which is understood to have resulted in a mix of lost broadband connectivity, slow speeds, web page loading problems and a loss of TV services, typically affected residents in Hayes, Slough Uxbridge, Ruislip, Twickenham, Hounslow and the surrounding areas.

According to Virgin Media, the problems were centred on their network hub in Hayes and the Slough CMTS site. Customers, many of whom also felt angry at the lack of information being released, were further frustrated when the ISPs forum team refused to tell disgruntled customers what had caused the situation (here). Thankfully their press office was a little bit more informative.

A VirginMedia spokesperson told ISPreview.co.uk:

Following a suspected attempted theft at one of our sites, some of our customers in the Slough area may have experienced disruption to their broadband and TV services. Our engineers worked at the highest priority to get everyone back online and all services were fully restored on Monday night. We apologise for any inconvenience caused during this time.”

It’s understood that Virgin Media are continuing to monitor performance and stability in order to ensure that everything is back to normal, although the issue does now appear to have been resolved.

By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
Search ISP News
Search ISP Listings
Search ISP Reviews

Comments are closed

Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
Gift: None
Virgin Media UK ISP Logo
Virgin Media £26.00
Gift: None
Shell Energy UK ISP Logo
Shell Energy £26.99
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
Gift: None
Community Fibre UK ISP Logo
Gift: None
YouFibre UK ISP Logo
YouFibre £19.99
Gift: None
BeFibre UK ISP Logo
BeFibre £21.00
Gift: £25 Love2Shop Card
Hey! Broadband UK ISP Logo
Gift: None
Large Availability | View All
The Top 15 Category Tags
  1. FTTP (5582)
  2. BT (3533)
  3. Politics (2554)
  4. Openreach (2312)
  5. Business (2284)
  6. Building Digital UK (2253)
  7. FTTC (2050)
  8. Mobile Broadband (1991)
  9. Statistics (1800)
  10. 4G (1681)
  11. Virgin Media (1640)
  12. Ofcom Regulation (1473)
  13. Fibre Optic (1406)
  14. Wireless Internet (1401)
  15. FTTH (1382)

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact