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ISPA Reveal the WINNERS of its 2013 UK ISP Internet Industry Awards

Friday, July 12th, 2013 (6:50 am) - Score 2,425

The UK Internet Service Providers Association (ISPA) has today unveiled the full winners list from last night’s 15th annual 2013 Internet Industry Awards, which saw the award for ‘Best Superfast Broadband‘ go to London ISP Hyperoptic and the gong for ‘Best Consumer Fixed Broadband‘ being won by Sky Broadband.

The event, which was held last night at the Park Lane Sheraton Hotel in London (England), also saw Dr Julian Huppert MP pick-up this year’s Internet Hero award for his “tireless campaigning” against the controversial Communications Data Bill (Internet Snooping) and for being one of the few MPs who “truly understands the Internet“.

Elsewhere Recep Erdogan (Turkish Prime Minister) bagged the infamous gong for Internet Villain after he called online social media a “menace to society” and built an extensive record of censorship, online surveillance and website blocking. A variety of ISPs also won awards under various different categories last night and we’ve listed all of the winners below.

Nicholas Lansman, ISPAs Secretary General, said:

The Hero & Villain Awards have been part of the ISPAs since the first awards in 1999, and Julian Huppert is a worthy Hero, being sometimes a lone voice advocating the importance of the internet in parliament. Recep Erdogan also deserves his award for the way he has prevented his citizens expressing themselves online.”

Winners of the ISPAs 2013 UK Internet Industry Awards

Best Superfast Broadband

Best Consumer Fixed Broadband
Sky Broadband

Best Business Fixed Broadband

Best Fixed Wireless Access ISP

Best Consumer Customer Service ISP

Best Business Customer Service ISP

Best SME Business Hosting
Storm Internet

Best Large Business Hosting

Best Internet Telephony

Digital Inclusion

Internet Safety and Security

Managed Service Innovation
Media Service Provider

Customer Choice

PlusNet certainly deserved its gong for customer service and they’ve won similar awards in other surveys, although we suspect that giving Sky Broadband the award for best consumer provider might split the public a bit. Sky are certainly one of the best among the markets largest ISPs but we’re not convinced about their merits when put upon against many of the smaller providers.

Now if only Hyperoptic could deliver its excellent 1Gbps capable FTTH broadband service to the rest of the country.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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23 Responses
  1. FibreFred says:

    “Now if only Hyperoptic could deliver its excellent 1Gbps capable FTTH broadband service to the rest of the country.”

    Indeed, is there anything stopping them doing this? They could at least start in cities outside London and then look at working outwards?

    1. Phil says:

      Mark, if Hyperoptic can expand more cities. Then why isn’t BT going to bring in FTTH instead as I think FTTH is future proof into next century otherwise FTTC/FTTPoD is waste of money and no future proof into next century.

    2. DTMark says:

      I thought Holborn, London was one of the target areas – I have some clients there, and the connectivity is diabolical. Any update Hyperoptic….?

    3. FibreFred says:

      FTTPoD isn’t future proof? Why?

      What do Hyperoptic use, PON?

    4. Mark Jackson says:

      BT are rolling out FTTP/B to some big buildings in the city too but it usually just makes more sense for them to adopt FTTC. Anyway in the future they’ll add Vectoring and probably G.Fast to FTTC and further down the road from that we’ll hopefully get FTTdp but that last one isn’t cheap and is a fair few years off.

    5. DTMark says:

      Not sure any of that will help. So far as I can see they’re at the end of about 700m of GPO wire from the exchange itself, there’s no cabinet according to the Wholesale checker.

      Plus, I can’t see why BT would bother upgrading the connectivity when enough businesses are prepared to be fleeced for bespoke leased lines so BT can make their money back from the price controls OFCOM imposes on the cheaper products, at least that’s how it looks to me, until competition forces it.

    6. Clive says:

      Than you for that link MarkJ

    7. JNeuhoff says:

      BT could have adopted the same approach, like FibreOptic has done, for bigger towns and/or appartment blocks. Instead, BT uses yesterday’s technology (VDSLx or ADSLx) over old copper wires in most places. And worse, they even get taxpayer’s money for this.

    8. FibreFred says:

      JNeuhoff, they already have, BT have more FTTP coverage than Hyperoptic

    9. Clive says:

      If BT’s fibre is so great why did they not win the “Best Superfast Broadband” award? Oh that’s right, compared to Hyperoptic, BT is slow, especially the snail paced upload speeds.

    10. FibreFred says:

      Clive , so you would base your next ISP choice on how it faired at this award ceremony then ?

      I’m sure many would choose hyper optic but not everyone lives in London

    11. FibreFred says:

      And if you think bt’s super fast upload is slow where does that leave virgin ?

    12. Clive says:

      I would and have always based my choice of ISP on several opinions in addition to reviews around the web. Rather than the odd individuals opinion.
      1) Hyperoptic is faster than BT. 2) It won an award at this event 3) If we look at http://www.ispreview.co.uk/review/top50.php that reveals BT in 41st place and Hyperoptic in second. So yep id say Hyperoptic are the better ISP.

      I fail to see what the article has to do with Virgin Media, but if you insist that leaves Virgin Media on par with BT.

      Virgin have a faster download speed available to the MAJORITY of customers than BT (FTTP is available to such a small userbase hence the MAJORITY wording) and BT have a faster upload speed.

      If you really want it could be argued Virgin are better as although their up-rates are slower than BT’s at least with Virgin the higher the package you choose from them the higher the upload rate. BT’s FTTP product has the same up speeds as their FTTC products. Which is ridiculous considering the cost of FTTP even if you can have it and the even bigger cost FTTPoD is likely to be.

      Further more not all of BT’s FTTC upload speeds do beat Virgins. Virgin 100Mb and 120Mb download packages come with 10Mb and 12MB upload respectively while BT’s up to 38Mb FTTC is up to 9.5Mb upload.

      I find it puzzling why you think BT would be better than Hyperoptic, or why you would think Virgin are poor in the area of max speeds when they are to all purposes similar to BT’s whos trumpet you are blowing. Very strange.

    13. FibreFred says:

      I don’t recall saying BT were better than Hyperoptic, happy for you to point out where I did

    14. Clive says:

      My apologies im glad we are in agreement that BT are not better than Hyperoptic.

  2. DanielM says:

    How did sky manage to score high.

    their network is horrid (customer service is okay though), one bad thing they refuse to remove interleaving (which causes gamer problems)

    1. Phil says:

      They cannot refuse to remove interleaving but they can turned it off with a customer request

    2. DanielM says:

      They refused when i was with them. and was only getting 14Mbps with them and 50+ms ping, 9dB SNR , Apparently i was also on a gamer profile?

      they said it was not possible for them to turn off.

      Now with plusnet and getting 20.4 Down, 14ms Ping, 2.2dB SNR

      huge difference!

    3. DTMark says:

      Not an expert, but I thought it was possible to turn off interleaving – called “Fastpath” I think – with ADSL2+ but not with FTTC, no ISP has control over that.

    4. DanielM says:

      Yeh my plusnet is on Fastpath. no fttc

  3. Sunita says:

    @DT Mark Holborn is already covered by Hyperoptic, please email me with more details so I can pick it up sunita.sharma@hyperoptic.com

    1. DTMark says:

      Thanks Sunita – email sent 🙂

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