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UK ISP TalkTalk Slashes Plus TV and Unlimited Broadband Bundle to £10

Friday, October 4th, 2013 (7:43 am) - Score 1,725
talktalk uk isp

Budget ISP TalkTalk has cut the price of its triple-play unlimited broadband, TV (IPTV / YouView) and anytime UK phone calls bundle from £15.50 to £10 a month for the first six months of service. A free £50 Love2shop voucher for new customers has also been included.

As usual new customers will need to live within range of the ISPs unbundled (LLU) telephone network to get the stated prices (it covers around 94-96% of the UK population) and you’ll also need to take their Line Rental from £10.50 a month (i.e. when paid 12 months in advance) or £15.40 a month as standard.

Plus TV Package
* Typical download speeds of up to 16Mbps (20Mbps max)
* Unlimited downloads
* FREE YouView TV Set-Top-Box
* FREE Connection (Saves £30)
* FREE HomeSafe Internet Security and Parental Controls
* FREE Wireless Router
* Unlimited Anytime Calls to UK Landlines (includes 01, 02, 03, 0845, 0870)
* 18 Month Contract

The new offer is only available to those who order online and customers that also require a new phone line to be installed will sadly NOT receive the £50 voucher, although they will benefit from a free new line installation. TalkTalk’s YouView based TV service also requires that you have a minimum line speed of 3Mbps (5Mbps if you take any of their TV Boost add-ons like Sky Movies or Sky Sports etc.).

The TV itself is generally offered as a free self-install product but an optional half-price £25 engineer install is available, which is handy because they’ll also attempt to improve the speed of your broadband line if possible. On top of that you can add a superfast broadband (FTTC) connection from an extra +£10 per month.

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11 Responses
  1. Avatar Kyle

    Why is this company obsessed with slashing prices? Why not invest in customer service and billing where the majority of the problems lie rather than ramming their ‘bargain bucket’ approach at every opportunity?!

    • Avatar DTMark

      I think it’s called “bottom feeding”. There is a market for this – witness for instance Primus.

      Talk Talk’s strategy is to try to hoover up the customers who aren’t looking for the best experience but the cheapest price, and to try to avoid selling the FTTC solution since that doesn’t work with their pricing model. That’s why if you sign up you can’t actually add that at the point of order (having just looked). They are also banking on people using the phone line to make chargeable calls.

      If you select all the minimum options it’s 279/year. The YouView box costs 250 to buy outright. Goes to show just how cheaply Talk Talk must get it (though their “cut-down” version lacks recorder facilities).

  2. DTMark – the PlusTV Youview box via TalkTalk has the full recording facilities.

    Essentials TV with small amount of flash storage (i.e. just a pause buffer) is still in the coming soon list.

    • Avatar DTMark

      I was actually looking to get a YouView box. If it’s the full version it does seem a bit of a no-brainer to get it this way rather than buy it outright.

      Makes me wonder if it’s a “standard” box, or if it will, for instance, only stream when connected to Talk Talk’s ISP service.

    • Avatar Roberto

      “Makes me wonder if it’s a “standard” box, or if it will, for instance, only stream when connected to Talk Talk’s ISP service.”

      There are a few models of youview box available just from my knowledge there are 2 different Humax models and a Huawei model.

      There also have subtle differences depending of if its a BT supplied model, talk talk or Retail.

      The standard channels available are the same across all devices (IE all the freeview channels and the likes of iplayer, itvplayer etc). However when it comes to firmware there are subtle differences between, Talk Talk, BT and Retail supplied models. For an obvious example on Talk Talk you have access to a service called Talk Talk Box Office, on BT its called BT Box Office and displays differently (icons etc) on screen. On a retail box you do not get either of them or additional content.

      Channel line up between TalkTalk and BT also varies. On Talk Talk I THINK you can get sky1 as an example which i do not think you can on BT on BT to equal the example out I THINK you can get the channel SyFy which i do not think you can on Talk Talk. There are other subtle differences, but unless you are planning on paying for “extra” channels it will not affect you.

      The firmware across all the boxes varies obviously to allow or not allow these channels. AFAIK a Talk Talk box when plugged into say a BT connection will still work fine you just lose the channels you would of had on the Talk Talk service. I do not know if you would then suddenly get BTs “extra” channels line up, i doubt it unless an over the net firmware update from BT is allowed to write to any version of box which is connected. I spose its possible as i do know the older Humax boxes if you bought one retail will pick up extra BT stuff if you have a BT internet connection. The newer models though who knows with all the squabbling recently over TV between BT, Talk Talk, Sky etc i imagine there are more “cough” limitations in place now.

    • Avatar Kyle

      I am aware that there is provisioning involved for the TV service (from BT experience), so I’d very much doubt any form of content if moved from TT to BT.

    • Avatar Roberto

      Yeah connecting a talk talk box to a BT connection will mean you lose the talk talk specific content same if you connected a BT box to Talk Talk connection you lose the specific BT content. What i am not sure on is if you connect a Talk Talk box to BT broadband or vice versa is if that then allows content from that ISP on the ex-rivals box. I doubt it unless it pushes an over the net/air update to it from the new provider. Retail boxes (at least the old Humax model) you can swap network to network and get whos ever network you are on content. May be different now though.

  3. Avatar Olorin

    My YouView box, supplied by TalkTalk, is connected via my L2TP bond where the external IP appears independent of the ISPs it transverses (TalkTalk, Plusnet, BT). I’m able to use the ‘boosts’ entertainment pack and Sky Movies purchased from TalkTalk without the box needing to see a TalkTalk IP.

    Even at the price of £15.50, TalkTalk were still beating Sky’s prices for the same selection of channels (when you include line rental and FTTC). A further saving of £5.50 is a bargain.

    In terms of investing in “customer service and billing where the majority of the problems lie” I do agree many complaints against TalkTalk fall under those umbrellas. However that’s a core business decision to improve – or not to improve – these areas and has little to with the level of profit TalkTalk make from its customers. Judging by this offer, it looks like TalkTalk’s goal is to grab as many new customers as it can which will ultimately result in improved service for all in the long term.

    • Avatar DTMark

      Out of interest – how does the box authenticate, so the servers at the other end know that you’ve paid for the content – do you have to put a user name/password into the box?

      I think Talk Talk have decided which part of the retail market they want to occupy, and abysmal customer service is an integral part of that – I don’t see that ever changing. Talk Talk and Openreach together – what a combination 😉

    • Avatar Olorin

      I can’t remember exactly. I know phone number goes in there, but I don’t know what it is accompanied by. I think there was a pin, but couldn’t say for sure without checking.

    • Avatar Roberto

      If you are a Talk Talk customer regardless of how you connect the box it will know its a Talk Talk box due to the firmware on it and possibly (ive not checked im guessing based on how other devices do things) down to the boxes MAC address.

      That detail combined with it being registered to your details/your number/address/email etc results in the box knowing what network it belongs to and displaying appropriate content for the box.

      There is a menu option (i think its hidden) on the old Humax boxes where you can reset its registration information which is what allows old boxes (NO idea about current versions) to be moved between networks and them to pick up the network providers content.

      I imagine though could be wrong they are more locked down nowadays.

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