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Virgin Media UK Grows to Reach 4.51m Broadband ISP Subscribers

Friday, February 14th, 2014 (10:11 am) - Score 1,366

Quad-play provider Virgin Media (Liberty Global) has today revealed its latest Q4-2013 (calendar) results, which showed that their total broadband ISP subscriber base added +21,900 new customers during the quarter to total 4,510,500 (up from +13.6k added in Q3 2013). Oddly though, their UK cable network coverage figure fell slightly.

As usual nearly all of Virgin’s broadband subscribers came from their cable (DOCSIS / EuroDOCSIS) platform, which accounted for 4,375,700 customers. Meanwhile those on their now effectively defunct Virgin National (Virgin.net / ADSL) platform declined to 134,800 (down -17.2k in Q4 2013 vs -16.6k lost in Q3).

Elsewhere we noticed that Virgin Media’s cable network now passes 12,520,100 homes across the United Kingdom, which is actually down by -11,400 premises from the previous quarter when the figure stood at 12,531,500. The operator said that its, “homes passed counts are based on census data that can change based on either revisions to the data or from new census results.”

Virgin’s Cable Broadband Network

Of all of our 4.4 million internet customers, 3.2 million, or 74%, subscribe to superfast broadband services of 30Mbps or faster, an increase of 1.0 million in twelve months, including a 209,300 increase in Q4. We continue to see that nearly half of our new internet customers subscribe to speeds of 60 Mbps or higher, showing the strong, ongoing demand for faster speeds. We will again demonstrate the power of our network during 2014 with another significant speed increase beginning in February, when our top tier increases to 152 Mbps, twice the speed of VDSL products offered by competitors.

As reported last year, and then again by us earlier this month (here), Virgin Media have once again started boosting their headline cable broadband download speeds up to a maximum of 152Mbps. However it’s expected to take another year for the phased upgrade programme to complete and in the meantime their existing packages will continue to be offered.

On the financial front Virgin’s Average Monthly Revenue Per Customer Relationship has climbed to £48.21 from £47.05 one year ago and their quarterly revenue from Internet services stood at £221.1m (up from £205.2m in Q4 2012).

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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13 Responses
  1. FibreFred says:

    “homes Passed counts are based on census data that can change based on either revisions to the data or from new census results.”


    You can either get a service from the Virgin cable network or you can’t, surely?

    1. Raindrops says:

      Makes Perfect sense Fred. Virgin results are laid out clearly defining business customers, residential user, ADSL users, and who subscribes to what speed cable service all separately.

      If anything it could be argued this is more accurate than certain other providers who just quoted a PREMISES passed figure and do not recalculated it with census data.

      Status of a building often changes one minute it can be a HOME (which is what this figure is concerned about) the next moment it can be a business or vice versa. Buildings also get demolished to make way for other developments, rail links, business estates or even entire new housing projects which may not have a fibre product from anyone (such as a story about some next gen housing estate on here recently).

      The figure according to Census data will therefore obviously alter.

      PS Welcome back i hope the flooding did not affect you too badly.

    2. FibreFred says:

      Like the new name, very apt 🙂

    3. Ignitionnet says:

      What about when a single property is turned into an MDU, or properties are knocked down Fred?

      One increases the premises passed, the other decreases them.

      Ah never mind it’s already been mentioned.

    4. FibreFred says:

      No I get that , seems like a dramatic change in one quarter

    5. Raindrops says:

      Not a dramatic change at all go look up how many business register per year on census data. Oh and i am not who you think i may be i doubt that individual would care about how flooding has affected you.

    6. Ignitionnet says:

      Maybe they only recently crunched the census data. This is something done every decade so no massive surprise if things have changed a bit in a decade.

  2. Gadget says:

    Problem is with any operator they know who they serve but have to use census and postcode data to determine the total market in an area ie to add in all the ones they don’t serve

  3. Phil says:

    152Meg – you won’t getting that in a real true transfer rate (downloading) virgin media is liar and trick you with speedtest.net showing 126Meg but in a real true downloading transfer rate only let u around 1.2MB/s to 4.4MB/s (not 12.4MB/s)

    1. Ignitionnet says:

      Strangely enough Virgin Media can’t control how fast data is sent to them to be forwarded to you.

      Depending where you’re downloading from and how the results can be wildly different.

    2. Unknown101 says:

      With Speedtest.net I’m sure he’s selecting a server close to him, and Virgin can control how data is sent around the country using their backhaul. Most of the servers on speedtest.net probably fibre back to the local exchange so most of the speed would be controlled by Virgin.

    3. Raindrops says:

      Or more likely he does not even know by what he wrote how many Megabytes are in a Megabit because 120Mb does not equate to 12.4MB which is the figure he expects to see which would still be wrong.

      If Virgin are controlling speedtest and ookla data then they are not limiting it enough as they of the big providers in the UK according to netindex are the fastest.

  4. analogue says:

    They must have lost thousands in Milton Keynes in November when they turned off analogue cable tv here. People were sent letters telling them to look for alternative tv providers! The loss of 11,400 homes in that quarter looks like Milton Keynes might have been to blame (or BT depending on how you look at it).

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