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BT to Scrap BT Vision Broadband IPTV Box and Replace it with YouView

Friday, April 11th, 2014 (7:39 am) - Score 14,634

Customers of the BT TV service have been told that the operator intends to “close” their original silver BTVision broadband IPTV box service. Owners of the related set top box devices will instead be offered an upgrade to the new YouView based STB kit “at no extra cost“, but you’ll have to re-contract both your TV and broadband for another 18 months first.

The move is hardly a surprise and it would be easy to argue that the writing for this change has been on the wall ever since BT decided to get involved with YouView and launch a related product during late 2012. Meanwhile those who choose not to adopt the YouView+ box have been warned that the service will “stop working” by 30th June 2014.

Unfortunately this development also means that existing customers stand to lose any of the recordings they’ve made on the BT Vision+ box, but it’s all good because BT recommends that you solve this by watching them all back before you switch. Thanks very much indeed.

The good news is that any TV or Film purchases you made should swap over some 72 hours after plugging the new YouView box in, although you’ll lose Box Office rentals.

BT Newsletter Statement

We’ve improved our BT TV service since we launched with the original silver box. To continue to deliver a good TV service to you and to simplify BT TV we’ve decided to remove our original service. To thank the customers who have stuck with us since we launched BT TV we’re offering an upgrade to YouView at no extra cost (worth £199) when you re-contract your BT TV and BT Broadband for 18 months. Swapping to a BT TV YouView+ box will mean that you can keep watching the TV you love.

Customers who choose to re-contract are advised to send the old STB back to BT, although the operator says that those who are too lazy to do this can always just “dispose of it yourself“. It should be noted that the old BTVision box will automatically “stop working shortly after you plug in your new YouView+ box“, so you really must watch all those recordings back before you do it.

The move comes only days after BT appointed ex-Sky veteran Delia Bushell to take the reins as Managing Director of its TV and BTSport division (here). Bushell replaces Marc Watson whom previously held the position, albeit with more control as a CEO, before his sudden exit last month (here). We’d probably have given people more time to adapt to today’s change but that’s just us.

Leave a Comment
9 Responses
  1. Avatar sam says:

    Some news you seem to have missed regarding youview:

    Talktalk added these 7 premium sky channels to their “Talktalk plus tv” package:

    sky arts 1
    sky arts 2
    sky living
    sky living it
    sky sports news

    Talktalk is now much more viable of a competitor to sky and virgin now that these popular channels are available via their youview box.

  2. Mark Jackson Mark Jackson says:

    We didn’t so much miss it as consider it a recycle of news that we covered a couple of months ago. It’s also unrelated to this article.

  3. Avatar four_eyes says:

    should scrap openreach engineers too as them are cowboys

    1. Avatar Unknown101 says:

      Elaborate? Few bad eggs out there yes but wouldn’t tar them all with the same brush. Seen a fair bit of cowboy work from Virgin Media (pinching openreach internal wiring) and Sky engineers clearing their coax cable like every three metres so theirs cowboys in most companies but will be like 0.01% of them.

  4. Avatar doofy says:

    can crap openreach cap your line or the provider has done it as everyone round where I live gets 30 odd meg when they say I can only get upto 20meg

  5. Avatar The Underdog says:

    So lets get this straight…..

    BT can just choose to cancel any existing BT Vision contracts with their customers on 30th June, and then force the same customers to enter new 18 month contracts if they want to keep the service they agreed to provide in the first place??

    Sounds like one for the ombudsman to me, there must be a legal challenge here!!

    1. Avatar doris selby says:

      how can i cancil my bt vison box

  6. Avatar Steve Woodland says:

    I can understand that the vision service would die on the old box when you swap to the new one, but how can it be that recordings are wiped from the old hard drive?
    These are recordings, not linked to looking outward at anything.

    I was told years ago that if I stopped using the vision service the box would still continue to function as a normal recording set-top box device.

    Is this some sort of software worm they are putting on the unit to delete everything?

    Does it make a difference if its the original vision box or the replacement one issued a few years ago?

  7. Avatar jrsjeremy says:

    I was a well satisfied user of the BT Vision Silver Box. Got the email from BT about no service after 30 June so took up the offer of the new youview box. I was not interested in BT sport anyway and as I like the BT broadband I was OK with signing up to another 18 months. The new box is an absolute disaster, picture is good, I like the on demand players but the remote is unacceptably slow to respond and picture hesitates or blacks out periodically. Trying to get BT to do something is proving difficult. I am thinking about getting a freeview PVR and getting the on demand stuff by streaming my tablet via google chromecast to the TV when required. The new box is so bad I have resorted to watching the TV straight off the antenna using the inbuilt tuner in the TV.

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