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Hundreds of New Windsor Park Homes Left to Wait Months for Broadband

Monday, May 19th, 2014 (1:15 pm) - Score 2,509

Residents of a new housing estate at Windsor Park, which sits just south of Buckingham town in England and includes 700 new build homes, are furious after being left waiting for a broadband and phone service to arrive via BT since before Christmas.

The Windsor Park development, which appears to exist within the fairly well equipped Buckingham telephone exchange area (FTTC enabled and lots of LLU ISPs but no Virgin Media), is said to offer a “great choice” of three, four and five bedroom homes with prices that range from £244,995 to £494,995 (see a picture for the first phase of the development below – there are also several more phases, not shown).

But as one of several residents, who completed their purchases towards the end of last year, told the Buckingham Advertiser, “If I’d been told I wouldn’t be able to get broadband for four or five months, I definitely would have thought twice. I work from home quite regularly and it’s absolutely key to my livelihood.” In the meantime some locals have opted to make do with restrictive Mobile Broadband links.

windsor park development map uk

Regular readers of ISPreview.co.uk will know that new build homes can often take a bit longer to get online, which can be due to a combination of issues. For example, poor pre-planning by the developer and BT can result in significant delays to completion of the necessary infrastructure. Similarly it can often take several months for the postcode / phone number based ordering systems used by ISPs to recognise a new address, which in turn makes it difficult to order the service.

In this instance it appears as if the developers’ consortium has fallen short in more areas than just broadband and phone, with local county councillor Robin Stuchbury noting that BT has had to wait until Anglian Water completed its phase of the work.

A Spokesman from BTOpenreach said:

BT have been working closely with Bucks County Council to provide service to the new housing estate at Windsor Park. Openreach are at the engineering stage, which requires road closures maximising the safety for residents. The engineering work is complex and time-consuming and Openreach are working as fast as they can to complete the work as soon as possible.”

Thankfully Anglian Water is expected to finish its work within the next week, which means that BT will then be able to complete their cable ducting and hopefully start to connect local homes. But as BT’s statement above suggests, it won’t happen overnight.

Leave a Comment
11 Responses
  1. Avatar Phil Coates

    I have some sympathy but as someone who has lived in the same house since before the internet and currently has no broadband and is unlikely to get it for 3 years, not much. Surely if BB is important for your livelihood, you would check it’s availability before purchasing!

  2. Avatar Andy

    Seems to be a familiar story.. our estate has been in progress for 7 years and Openreach still can’t give any ETA on FTTC.
    As far as checking availability before purchasing – we tried that but Openreach / BT said we could get Fibre (exchange is enabled) until we moved in and ordered the line – oops.

    • Avatar fastman2

      you woll oonly be able to get FTTc if your cab is enabled — so the exchnage could be enabled and the cab not

  3. Avatar fastman2

    sorry spelling atrocious this afternoon – there are two stages to enablement – A is the exchnage enabled and if the exchngae is enabled is the Cab enabled – so the exchange could be enabled and the cab not deployed – which sounds like the case

  4. Avatar finaldest

    Where I live am lucky enough to have access to both FTTC and Virgin Media Cable, However just half a mile down the road where a brand new estate has been built there is no FTTC or VM. BT have no plans to connect the the estate and there is no BDUK funding either.

    This is in a large town in a built up area. It just shows how incompetent BT and developers are and this is the primary reason why I would never opt for a new build property unless it was proven that adequate service was available immediately.

    • Avatar fastman2

      the devlopers have choice – and are aware around the options for Fibre broadband – if they choose not to spend money on that — that is a choice for the developer it is not the infrastructure fault – if they only choose to deploy voice to their new build

  5. Avatar JNeuhoff

    You should always check the availability of fibre telecom services before moving to a new premise. It takes a bit of work, but theses steps usually will do:

    1) Use http://www.royalmail.com/postcode-finder to find the postcode of the new premise
    2) Put the postcode into BTs availability chacker at http://www.productsandservices.bt.com/products/broadband/packages

    If it shows no available telecom services, then try to get BDUK postcode details from the local council, may require a formal request under the Freedom of Information Act, but it’s doable with a bit of persistence.

    Also, it always good to look for alternative providers, too. A simple Google Search will often the job here, and then the next step is to get in touch with the altnet provider to find out about their coverage areas.

  6. Avatar fastman2

    finaldest are you able to advise the developement called and who is the developer ?

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