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Price Rises for Existing Virgin Media Broadband Customers in October 2014

Tuesday, August 12th, 2014 (5:51 pm) - Score 4,303

Existing customers of cable operator Virgin Media (Liberty Global) have begun to receive letters that warn of another price rise, which will take affect from 1st October 2014 and see subscribers paying an additional £1.50 per month for their broadband service.

A spokesperson for the operator informed us that the rise applies to all their standalone broadband packages. The change will be £1.50 for all existing customers who only take cable broadband and only applies to those who joined or re-contracted before 29th May 2014. The adjustment reflects some of the price changes that occurred when Virgin introduced their new range of Big Bundles.

Joe Lathan, Director of Broadband at Virgin Media, told ISPreview.co.uk:

As part of a review of our services, we are changing the price of taking just broadband from us. Virgin Media is the only major provider able to supply broadband without a phone line because of our unique cable network and so we remain unbeatable value for money.”

A copy of the letter seen by ISPreview.co.uk, which was received this week by a custom on Virgin’s top 152Mbps XXL package, is displayed below.

virgin media october 2014 price rise letter

Leave a Comment
24 Responses
  1. Avatar dave says:

    AGAIN? damn! It will now be £25.50 for broadband. FTTC isn’t much more especially if you pay your 12 months line rental in advance.

  2. Avatar Tim says:

    Get people connected and creep up the price… a business model that has ‘worked’ for electricity companies.

    Virgin need to be regulated and made to offer wholesale which can undercut their own offering.

    1. Avatar Ignitionnet says:

      Think we have quite enough competition on price already, surely?

      If people don’t want to pay VM they almost certainly have the option of Openreach. In areas like this one if people don’t like the option of Openreach they have, err, satellite. It’s a fully captive audience in over 50% of the UK for telephone and broadband and 25% of the UK for superfast.

      That’s why Openreach is regulated, Virgin isn’t. No significant market power.

    2. Avatar Raindrops says:

      “Virgin need to be regulated and made to offer wholesale which can undercut their own offering.”

      Hmmm pay a fair price for 152Mb or fund the oh so other bargain wholesale and regulated BT GROUP with your taxes and then take their unreliable UPTO 76Mb? Id take the 152Mb option if i could every time.

      Not even gonna comment on the “electricity” remark. Somerset obviously is still a bored little boy.

    3. Avatar FibreFred says:

      I’m sure many would question their no SMP 😉

      Virgin have to pay for network upgrades somehow, nothing comes for free no matter what they say

    4. Avatar Ignitionnet says:

      I’m sure BT would question their no SMP but would be wasting their time. They have plenty of competition in paid TV (Sky), telco and broadband (everyone using Openreach).

      As I’m sure you’re aware regulation applies to Openreach primarily, and from there to the rest of BT Group due to potential for abuse of vertical integration.

    5. Avatar Raindrops says:

      Clearly some still do not comprehend anywhere you can get Virgin you can also get BT services. However you can not get virgin everywhere BT is. Virgin thus, obvious to everyone except the stupid do not have SMP.

    6. Avatar FibreFred says:

      It depends what you call a service Raindrops (I should start calling your Mr Brown Nose)… in terms of high speed cable service they are indeed an SMP

      You slate BT so much do you really consider their offerings a service to compete with Virgin? If not I’d say they have SMP

    7. Avatar Raindrops says:

      So you finally admit Virgins service is superior to BTs?

  3. Avatar DTMark says:

    What’s interesting, is to see how far this can be pushed.

    If “line rental” is around £16/mo these days and Virgin customers aren’t taking a phone line and don’t want one, there’s £16/mo to play with.

    On the other hand, the unknown factor is the amount of revenue Virgin make from calls. While it seems incredible to me that people still have and use landlines, not having had one myself for 6+ years, apparently, people do.

    1. Avatar david says:

      I ordered a VOIP box that plugs in to make router than I test a voip service out and it was just a good as a phone line.. I moved my phone number to voip and removed the phone line. But virgin did not what to let go of my number so it was well over 9 weeks to get the number transfer to my voip service.

      Cost of my voip service is 75P pm to rent my number then all calls are paid for out of my £30 credit. Over a year its cost me less then £20. And saved me well over £200. Best thing about it calls are a lot cheaper and I can use my phone to make calls over wifi when in spain.

    2. Mark Jackson Mark Jackson says:

      It should be noted that you don’t save the full line rental amount because their standalone addresses this by being more expensive generally and often not benefitting from as many big special offers.

    3. Avatar DTMark says:

      Our new router has sockets for phones. Just set this up with Sipgate, put the SIP details into the router, plug in the phone and we now have a “landline” number again with no line rental and £5.90 buys 1,000 minutes.

      I was absolutely amazed it all worked – seems odd having a “landline” again. And watching HD TV streamed, while playing with the iPad and making/taking calls. In our case, with no fixed line connection to the house at all – all 4G.

  4. Avatar Ignitionnet says:

    Actually it’s good to see the product going up in price to properly reflect the investment required to deliver superfast broadband.

    Incentivises the operator to continue investing in their infrastructure rather than spending as little as possible.

    1. Avatar DanielM says:

      Its fine upping prices after contracts. however during them is completely insane. this type of activity should be banned.

      Customers should pay what they agreed for the full contract/.

    2. Avatar DTMark says:

      The way that consumer legislation works enables the provider to propose – and that’s all it is – propose – a price increase.

      The customer is free to accept the new terms or decline them.

      Should the provider prefer to keep the customer then they can elect to continue to supply at the agreed price.

      Alternatively they may elect to end the contract (it is they who end it, not the customer, who does not ‘cancel’) and the customer is then free to seek alternatives without penalty.

      Most do not realise this however and think they’re obliged to agree; they are not. That said and to take your point this rather works in favour of the provider, not the customer.

    3. Avatar Raindrops says:

      Most ISPs contact you either in writing or via the written word in an email informing you of price changes at least a month before they happen. They also in the same communication normally tell you that basically if you do not accept the price change you can leave and normally give you something like 14 days as a minimum to do so.

      At least that has been my experience over the years with numerous ISPs, and seeing as Virgin have obviously written to people it appears they are no different.

  5. Avatar adslmax says:

    I left virgin media because they put up the price twices last year and they let me leave without penalty fee under ofcom ruling. So, virgin media had put the price up for the third times within 18 months!

    1. Avatar Ignitionnet says:

      Yet you claim to have rejoined them. Go figure.

    2. Avatar adslmax says:

      @ Ignitionnet

      I didnt rejoined Virgin Media. I left them last February to join Plusnet FTTC.

  6. Avatar DanielM says:

    on the other hand it does state

    “We hope you keep enjoying the great value you get from Virgin Broadband, But SHOULD you WISH to, you can cancel or change your contract. Call before end of Sept

  7. Avatar Ian Smith says:


    Section C gives you the customer rights to cancel without penalty within a certain time frame..


    1. Avatar Ian Smith says:

      Ooops I mean
      H. Cancellations and Refunds

      section 3

  8. Avatar Ian Smith says:

    3.If a.we and/or Virgin Media Payments increase our charges under these Terms and Conditions;
    b.we make significant changes to the Services so the Services you are entitled to receive in return for the charges you pay are significantly altered or reduced; or
    c.we and/or Virgin Media Payments make significant changes to these Terms and Conditions.
    you may cancel the Service affected without penalty by giving us notice in writing. If you cancel your Service in these circumstances, the increased charges will not apply to your Service prior to cancellation and section H.6 will not apply if you cancel before the end of the Minimum Period. If you do not give us notice of cancellation within 30 days of any increase in charges or changes to the Service or these Terms and Conditions being notified to you or, if later, receipt of your first bill following such increase in charges, we and Virgin Media Payments will assume that you have accepted the increase in charges and the changes to the Service and these Terms and Conditions and you will no longer be able to cancel your Service under this section.

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