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EE Pledge to Improve Mobile Internet and Voice Coverage in Shropshire

Monday, October 13th, 2014 (2:57 pm) - Score 820

Mobile operator EE has apologised to some of Shropshire’s residents after many locals, especially those in rural areas, complained of worsening coverage following the merger between T-Mobile and Orange UK several years ago.

The good news is that £150m from EE’s planned £1.5bn network upgrade has already been earmarked to fill “notspots” across the United Kingdom and this will also benefit many of the related areas in Shropshire.

A spokesperson for EE told a joint Shropshire Council committee meeting in Edgeton that most of the regional problems were down to old equipment and that the network actually had larger coverage in the area than before, although this differs from what several attendants had to say (here).

Gareth Hewlett, EE’s Head of Customer Networks in Shropshire, said:

There has been increased usage and people are becoming more and more reliant on their mobiles. In areas like this we look to build extra antennas, but in some cases it’s just not possible. But there is an ability to increase coverage further and that is something we need to work on.

We inherited old equipment and now we’re going through it all and replacing it.”

Leaving aside the interesting remark about “inheriting” old equipment, EE said that they hoped to have the “investment and everything” in place by 2015.

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4 Responses
  1. Used to get 5 bars, no problem, now 1 bar if I am lucky. Having to use Signal Boost feature on phone to use WiFi to make calls/text messages. Oh 3G, what’s that?

    When I called EE (Orange) 2 years ago, I was told, after speaking to network team, that the local tower was putting out warnings of outages. I’ve called them every 3 months since and yet the same tower in Bridgnorth, is still having issues.

    I travel 5 miles outside town to walk my dogs in the nearby forest and can get 3G, 5 bars, no problem.

    The network merger for me as being nothing but a nightmare and costing them money, as they are adding anywhere between £5 and £7 a month on my account of automatic dropped call credits.

    1. Avatar adslmax says:

      Same here use to be five bars with t mobile before merge with orange to become EE and never get 3G much and drop to 1 bar or no signal in Telford area. Really fed up.

  2. Avatar dragoneast says:

    Not just in Shropshire. A cursory glance shows reports of this sort of deterioration since the (how many years ago?)”merger” across swathes of “rural” areas. More fire fighting rather than network planning, perhaps? No-one knows, not perhaps even EE.

    1. Avatar dragoneast says:

      Just another thought. I’ve a newish EE app on my phone, which is supposed to give them feedback on network performance. Perhaps a (belated) attempt to gather some info? Though knowing EE, does it work and are they capable of doing anything useful with the data, must be the next questions.

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