Home
 » ISP News » 
Sponsored

UPDATE EE UK Suffers Mobile Data Network Wobble

Thursday, January 22nd, 2015 (10:14 am) - Score 1,138

Customers of EE’s mobile network, especially those trying to access Mobile Broadband (data) services, are reporting sporadic connectivity problems from various locations across the United Kingdom; although most appear to be centred on London (probably due to its huge population)

Unfortunately EE still doesn’t seem able to provide a useful Service Status page and their community forum is full of complaints, albeit with very few answers. Otherwise the reports from subscribers suggest that the problem began at around 8am or 9am this morning, with many saying that they received the following message: “Could not activate cellular data network. PDP Authentication Failure“.

Similar problems have been experienced by EE’s customers in the past and a quick look at the operators Twitter feed (https://twitter.com/EE) for the same time period shows that somebody in the operators support department has had a busy morning with the Copy & Paste key: “We’ve been investigating coverage issues this morning. Please try rebooting your phone now & let us know if it fixes the issue.”

EE’s support department currently appears to be suggesting that the fault has now been resolved, although apparently you’ll need to restart your phone in order to find out. However some customers are still reporting sporadic connectivity problems (i.e. sometimes it works, others it doesn’t).

UPDATE 10:39am

A spokesperson has given us the following update.

An EE Spokesperson told ISPreview.co.uk:

Data services were affected for a few thousand customers attaching to the network through our Luton data centre for a little over an hour this morning, due to a firewall issue in that centre. This was fixed at around 9.20am, and was not a nationwide issue – it only affected some of the customers coming through the Luton centre even if they were in other parts of the UK – we are seeing customers reattaching to the network. Any customers still affected should toggle to ‘Airplane Mode’ to reconnect.”

Share with Twitter
Share with Linkedin
Share with Facebook
Share with Reddit
Share with Pinterest
Tags: , , ,
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
0 Responses

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Vodafone £19.50 (*22.50)
    Speed 38Mbps, Unlimited
    Gift: None
  • NOW £20.00 (*32.00)
    Speed 36Mbps, Unlimited
    Gift: None
  • Hyperoptic £20.00 (*25.00)
    Speed 50Mbps, Unlimited
    Gift: Promo Code: BIRTHDAY10
  • Shell Energy £21.99 (*30.99)
    Speed 35Mbps, Unlimited
    Gift: None
  • Plusnet £22.00 (*38.20)
    Speed 36Mbps, Unlimited
    Gift: £60 Reward Card
Large Availability | View All
Cheapest Ultrafast ISPs
  • Gigaclear £24.00 (*49.00)
    Speed: 300Mbps, Unlimited
    Gift: None
  • Vodafone £24.00 (*27.00)
    Speed: 100Mbps, Unlimited
    Gift: None
  • Community Fibre £25.00 (*27.50)
    Speed: 200Mbps, Unlimited
    Gift: None
  • Hyperoptic £25.00 (*35.00)
    Speed: 150Mbps, Unlimited
    Gift: Promo Code: BIRTHDAY10
  • Virgin Media £28.00 (*52.00)
    Speed: 108Mbps, Unlimited
    Gift: None
Large Availability | View All
The Top 20 Category Tags
  1. FTTP (3553)
  2. BT (3021)
  3. Politics (1936)
  4. Building Digital UK (1924)
  5. FTTC (1887)
  6. Openreach (1834)
  7. Business (1690)
  8. Mobile Broadband (1478)
  9. Statistics (1408)
  10. FTTH (1365)
  11. 4G (1276)
  12. Fibre Optic (1172)
  13. Virgin Media (1167)
  14. Wireless Internet (1159)
  15. Ofcom Regulation (1147)
  16. Vodafone (845)
  17. EE (834)
  18. 5G (770)
  19. TalkTalk (769)
  20. Sky Broadband (747)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact