UK Business ISP Fluidata Boosts Compensation for Downtime with SLA+

Business telecoms, data and Internet provider Fluidata, which is currently growing at an average of 40% year-on-year, has moved to give their customers a stronger guarantee of service uptime and a higher level of compensation (i.e. if your service ever goes down) by launching a new Service Level Agreement (SLA+) and improving their existing SLA.

Under the new SLA+ Fluidata’s customers can expect to receive a monthly performance report, which will include details of any downtime with information on related support tickets and performance of the business as a whole. On top of that any payment owing will be automatically calculated as a percentage of the monthly fee and repaid, which the ISP claims is a “first in the industry“.

Piers Daniell, Managing Director of Fluidata, said:

“High-speed Internet access is essential for businesses to operate. Companies want assurances that they won’t have any disruption to their service, which could cost them heavily. We can give that assurance, and our SLA+ is proof of our commitment to customer service. Service levels like this are essential now in our industry especially around measures like Jitter, Packet Loss or Latency.”

It’s worth pointing out that the ISPs standard SLA has also been improved, which in practical terms means that customers may receive up to 40% greater compensation for any downtime. In addition, both SLA and SLA+ offer clients on annual contracts the option to cease their service early if they have consecutive breaches to their SLA. Not that you’ll need to use it much because Fluidata appears to have a fairly good reputation.