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ISP PlusNet Tweaks UK Fibre Broadband Prices and Cuts Upload Speed

Wednesday, June 17th, 2015 (8:02 am) - Score 6,885

New customers who sign-up to PlusNet’s superfast broadband (FTTC) capable packages should note that the operator has reduced some of their standard prices for the first 6 months of service and, much more strangely, dropped the upload speed of their “Unlimited Fibre” option from 19.5Mbps to just 2Mbps.

In terms of price PlusNet’s unlimited “fibre broadband” packages have introduced a new discount for the first 6 months of service, although the baseline cost after this period hasn’t changed. As usual you will also need to take their Phone Line Rental to get the best deal, which costs from the equivalent of £12.99 per month when pre-paid in advance for a year or £15.95 if you prefer a standard monthly charge.

Unlimited Fibre
* Download speeds of up to 38Mbps
* Upload speeds of up to 2Mbps
* Truly unlimited usage
* Free wireless router
* Free activation
* McAfee powered internet security
* FREE UK Evening and Weekend Calls (inc. 0870/0845 calls)
* 18 month contract

PRICE: £5 per month for the first 6 months (£14.99 thereafter) + line rental

NOTE: If you live in a more remote part of the UK where BT is the only primary ISP then the price becomes £12.50 for the first 6 months (£22.49 thereafter).

Unlimited Fibre Extra
* Download speeds of up to 76Mbps
* Upload speeds of up to 19.5Mbps
* Truly unlimited usage
* Free wireless router
* Free activation
* McAfee powered internet security
* FREE UK Evening and Weekend Calls (inc. 0870/0845 calls)
* 18 month contract

PRICE: £10 per month for the first 6 months (£19.99 thereafter) + line rental

NOTE: If you live in a more remote part of the UK where BT is the only primary ISP then the price becomes £17.50 for the first 6 months (£27.49 thereafter).

Elsewhere PlusNet’s standard up to 17Mbps unlimited broadband (ADSL) bundle is currently being sold at £2.50 per month for the first 12 months of service (£9.99 per month thereafter), which is by now a fairly normal price level for the ISP.

But clearly the most unusual change this week has been PlusNet’s decision to nerf the upload speeds of their “Unlimited Fibre” package from 19.5Mbps to just 2Mbps (so far this is only for new customers). As a quick history lesson it’s worth remembering that this package originally started at 2Mbps, before being increased to 10Mbps and then surprising onlookers by adopting the 20Mbps profile.

Most broadband ISPs tend to only offer the 2Mbps or 10Mbps upload options on ‘up to’ 38Mbps FTTC packages because they’re cheaper at the wholesale level (there’s an annual cost difference of just £6 +vat between those two levels).

By comparison few providers have adopted the 20Mbps upload profile on a 40Mbps (38Mbps) downstream product since this is normally intended for FTTC services with a top download speed of 80Mbps (76Mbps) and thus costs £30.6 +vat more per year at wholesale when compared with the 10Mbps upload profile.

Admittedly PlusNet’s decision to pick an upload profile of 20Mbps has always been at odds with their low cost focus, yet nobody is entirely sure why they didn’t reduce the profile to 10Mbps instead of suddenly dropping all the way down to 2Mbps. Credits to Phil for informing us of this development.

Leave a Comment
9 Responses
  1. Avatar MrWhite says:

    Maybe a typo?

  2. Avatar DTMark says:

    Was it too attractively priced for the P2P “I want unlimited fast speeds 24/7 for no money per month” brigade?

  3. Avatar Craski says:

    Not sure if VDSL uploads are like ADSL in that upload speeds is less impacted by the line length. For those on a long line that cant achieve more than 38Mbps, an unlimited download quota coupled with decent upload capabilities would be the optimum tariff. With uploads capped at 2Mbps, this will force people who want a better all round download/upload onto the higher priced 76Mbps service just to get the upload. I hope its not a trend that other ISPs follow.

    1. Avatar Carl says:

      VDSL uploads are, relatively, more impacted by distance as there are 3 distinct frequency bands for it rather than it all sitting below the downstream band.

  4. Avatar Carl says:

    Not so strange when you look at the price difference between the 80/20 product they were provisioning people on and this 40/2 product.

    That they were provisioning people on the 80/20 product then rate limiting them to 40/20 was the really strange part for me.

  5. Avatar onephat says:

    Unlimited fibre (e.g the 38mb package) had an upload of 10mb didnt it? Its only ever the 76mb service that had the 20mb upload?

    1. Avatar DanielM says:

      vdsl(copper not fibre) has 3 offerings nationwide at the moment

      40/2
      40/10
      80/20

      plusnet where selling the 80/20 but capped to 40Mb

  6. Avatar Vince says:

    Ah that’s more like normal plusnet.

    On regular ADSL they did (still do?) cap your upload unless you asked nicely and then they uncapped it.

    This “do the bare minimum” is more the plusnet I recognise.

  7. Avatar Keith says:

    I have just spoke to plusnet on chat to confirm my package with the 20mb upload wont change, which they confirmed. They said the reason for the reduction from 20 to 2 was to encourage more people to adopt the premium package.

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