PlusNet Finally Sets Closure Date for Sibling UK ISP Madasafish

Chances are that most of you won’t have heard about the once popular little ISP called Madasafish, which following BT’s purchase of the Brightview group was ultimately merged under PlusNet’s wing all the way back in late 2007. But soon the little fish will be no more.

Amazingly the Madasafish brand has continued to survive, despite all of the many market changes, although PlusNet have issued some customers with a new notice that advises them of its closure on 15th December 2015 (here).

Important information – closure notice of Madasafish from 15th December 2015

As you may know, Madasafish was bought by Plusnet back in 2007. Over the last eight years you’ve benefited from our award-winning customer service and now we also want to make sure you’re getting the best value for money and access to our latest products and packages. That’s why we’ve made the decision to close Madasafish and give you, our valued customer, an easy no hassle option to transfer your service to Plusnet.

Plusnet is an award-winning broadband provider with a range of products like unlimited broadband, super-fast fibre, phone and YouView TV from Plusnet*. See our list of awards at www.plus.net/awards.

What happens next?

Please call us on 0800 731 7508 to talk through what’s on offer and start your move to Plusnet today. If you use your Madasafish email address, we strongly recommend you contact us as soon as possible, as from 15th December you will no longer be able to use your Madasafish service^.

Best wishes,

David Leather
Chief Operating Officer, Plusnet

We expected that Madasafish would eventually be going this way, although it’s unclear why related customers will have to lose their email address and no doubt some will question the decision to time the ISPs closure so that it lands right before Christmas.

So far PlusNet also only appears to be informing relevant users via email rather than letters, which is a bit odd as we all know how unreliable email can be.