Home
 » ISP News » 
Sponsored

Cable Operator Virgin Media Tops 4.625 Million Broadband Users

Friday, November 6th, 2015 (8:18 am) - Score 630

Cable Internet, phone and TV provider Virgin Media (Liberty Global) has published their results to the end of Q3 2015, which reveals that they added +55,500 (net) UK broadband customers in the quarter to make for a total of 4,625,800 (43% take their 100Mbps+ services).

Normally we expected to see a bounce back from ISPs during the third quarter because Q2 tends to suffer due to student related cancellations, while Q3 benefits as those same students return back to their education and sign-up to related connections again.

Otherwise it’s been a fairly busy few months for Virgin Media, which has ramped-up their Project Lighting network expansion that aims to cover 17 million premises in urban areas by 2020 (60-65% UK coverage) and they’ve also boosted their top “Vivid” cable broadband speeds up to 200Mbps (here). Not to mention some public WiFi developments (here).

Elsewhere Virgin Media reports that their Two-Way Homes Passed figure (i.e. homes on those sections of Virgin’s cable network that are technologically capable of providing two-way services, including video and Internet) has reached 12,724,800 and that’s up from 12,684,100 in Q2. This is largely due to their on-going network expansion and they’re targeting 250,000 new premises in 2015 alone.

Mike Fries, Liberty Global CEO, said:

Subscriber growth is back on track with 320,000 RGU additions in the third quarter, including 220,000 new broadband subscribers. This acceleration in volume growth was fuelled by our operations in Germany and the U.K. Continued traction of our cutting-edge Horizon TV platform resulted in a record quarter of almost 250,000 new subscriptions. The execution of our aggressive technology roadmap continues delivering innovative products like our recently launched Replay TV functionality and next-generation WiFi gateway.”

Apparently 56% of all new customers are now choosing ultrafast broadband speeds of 100Mbps+ and indeed 43% of their customer base is now on a related package (up from 40% last quarter). Mind you this is hardly a surprise given the recent speed upgrades and Virgin Media reiterated that they expect 90% of their customers to be within reach of this by the end of 2015 (the rest will follow during early 2016).

The operator is also home to 3,027,300 mobile subscribers, which is up from 3,014,400 in Q2. Meanwhile, on the financial front, Virgin’s monthly Average Revenue Per Customer Relationship (ARPU) fell slightly to £49.77 from £50.56 in Q2, while their total quarterly revenue improved to £1,151.3m (up from £1,147.7m in Q2) and operating income fell to just £65.7m (down from £103.6m in Q2).

Going forward we expect Virgin Media to launch a new 300Mbps tier for businesses during Q1 2016 (here) and this might possibly be accompanied by a similar service option for residential customers. On top of that the operator has also confirmed to us that they plan to launch a new SuperHub3 cable router (here), which is due in the next few months (possibly Q1 2016).

On the downside the operator has delayed their plans for launching a public WiFi sharing service (here), which would have been integrated into their customers SuperHub routers. Apparently the initial trials suffered from some fairly big bugs and those may take time to resolve.

Elsewhere we’ve yet to see Virgin Media start any DOCSIS3.1 trials, which could deliver significantly faster cable broadband speeds in the future. At the last update we were told to expect this sometime next year, although the date keeps being shifted further back.

Leave a Comment
6 Responses
  1. JamesM says:

    2.5 Million of them only get a working line from 2am-4pm. I am glad I left them

    1. Mark says:

      yes because you asked the entire 4+ million userbase to get that figure, obviously.

  2. Percy parkes says:

    Virgin media advertise 152 Mbps and 200mbps but according their technical side you cannot get that unless your laptops are high specification. Also on wireless it is less.
    I am interested who else has had the same comment.
    Percy

  3. M Maltby says:

    It makes perfect sense to ask customers about laptop spec. Many laptops (and other clients like smartphones) “only” have 1 x 1 802.11ac wi-fi adapters so wont deliver 150 or 200Mbps of throughput in the next room from the hub. The laptop will be a limiting factor unless connect by Ethernet cable. The higher bandwidth will of course be better for multiple simultaneous users, but if no individual in the home can run a speedtest that shows 150Mbps throughput, it may generate a lot of unhappy help desk calls as people perceive they are not getting what they paid for.

  4. Mike says:

    You would not be able to get 200Mb over an old computer which only has a 100Mb ethernet port either. So yes the comment about old systems makes sense.

  5. Geoff Pollitt says:

    Would Virgin Media provide ISP services in the Middle East?
    We are a Kuwaiti company and have a license to establish and ISP provider in Kurdistan
    I need to contact the appropriate division of Virgin Media

Comments are closed.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Hyperoptic £20.00 (*22.00)
    Speed 50Mbps, Unlimited
    Gift: None
  • Plusnet £21.95 (*36.52)
    Speed 36Mbps, Unlimited
    Gift: £50 Reward Card
  • Vodafone £22.00 (*25.00)
    Speed 35Mbps, Unlimited
    Gift: None
  • NOW £23.00 (*32.00)
    Speed 36Mbps, Unlimited
    Gift: None
  • TalkTalk £23.00 (*29.95)
    Speed 38Mbps, Unlimited
    Gift: None
Large Availability | View All
Cheapest Ultrafast ISPs
  • Community Fibre £25.00 (*29.50)
    Speed: 300Mbps, Unlimited
    Gift: Double Speed Boost
  • Hyperoptic £25.00 (*35.00)
    Speed: 150Mbps, Unlimited
    Gift: None
  • Virgin Media £26.00 (*52.00)
    Speed: 108Mbps, Unlimited
    Gift: None
  • Vodafone £26.00 (*29.00)
    Speed: 100Mbps, Unlimited
    Gift: None
  • Gigaclear £29.00 (*49.00)
    Speed: 300Mbps, Unlimited
    Gift: None
Large Availability | View All
The Top 20 Category Tags
  1. FTTP (3376)
  2. BT (2975)
  3. Politics (1884)
  4. Building Digital UK (1884)
  5. FTTC (1869)
  6. Openreach (1792)
  7. Business (1634)
  8. Mobile Broadband (1436)
  9. Statistics (1382)
  10. FTTH (1362)
  11. 4G (1245)
  12. Fibre Optic (1149)
  13. Wireless Internet (1135)
  14. Virgin Media (1132)
  15. Ofcom Regulation (1123)
  16. Vodafone (819)
  17. EE (810)
  18. TalkTalk (747)
  19. 5G (727)
  20. Sky Broadband (726)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact