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BT Continues to Play Musical Chairs as Wholesale CEO Nigel Stagg Exits

Friday, January 29th, 2016 (12:44 pm) - Score 1,834
bt wholesale uk

BT’s seemingly endless merry-go-round of senior managerial changes has continued today with the surprise news that Nigel Stagg, CEO of BTWholesale, is to step down from the UK telecoms giant after 36 long years of service. A successor will apparently be “announced in due course“.

Stagg is a familiar name for BT and indeed over the past 36 years he has held multiple positions within the business, such as being the Director of BT Conferencing, Managing Director of BT Enterprises, Managing Director of Retail Customer Service and Managing Director of BT Business until 2011 when he became CEO of BTWholesale.

Sadly no information on the reason for Stagg’s departure has been given, although the man himself was keen to say that he has “nothing but respect and admiration for the tremendous people in BT and I wish them continued success. It has been a pleasure to work with so many talented people over many years“.

Gavin Patterson, BT Group’s CEO, said:

Nigel has made a terrific contribution over many years. He has brought a wealth of commercial and operational skills and experience to all the roles he has held and he has helped us propel the company forwards. I’d like to thank him on behalf of the company and I wish him all the very best for the future.”

The future of BTWholesale is a not uncommon topic around these parts and indeed there have previously been hints that BT might like to see the business being folded into their semi-separate Openreach division (here), which raised a few eyebrows.

At the same time Ofcom’s on-going strategic review, which is currently trying to decide whether or not to split Openreach from BT’s control, may also have a significant impact upon BTWholesale’s future and so too might the recent merger with EE. Incidentally BT formally completed the merger deal with EE today.

Suffice to say that BT has some big restructuring work to do over the next few years.

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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10 Responses
  1. Avatar GNewton

    How will this “merry-go-round of senior managerial changes” ever solve the real issues BT has been plagued with for years? BT is one of the worst rated companies in the UK!

    • Avatar FibreFred

      And so the trolling continues. Have you anything to contribute to this news article or do you simply see the word BT and use it as an opportunity to troll

    • Avatar GNewton

      @Gadget: Thank you for your thought.

      I was actually thinking about https://uk.trustpilot.com/review/bt.com or https://uk.trustpilot.com/review/www.openreach.co.uk. Anyway the point is that merely swapping CEOs in the various BT divisions doesn’t solve BT’s fundamental issues. End customers usually don’t directly deal with Openreach, but only with their ISPs. It is to be hoped that Ofcom’s digital communications review will help to resolve at least some of the BT mess.

      BTW.: Please ignore the other poster on this thread, he seems to have a personal grudge against me, having accused me of submitting negative fake reviews and calling me names in his defamatory jokes.

    • Avatar AndyH

      @ GNewton – You’ve turned another article into a tirade against BT.

      Here’s a question for you, if Openreach are so bad, then why are the TrustPilot scores for the likes of Sky (and other ISPs) not so bad? Openreach provide the same last mile/FTTC services to those ISPs – perhaps you’re arguing they provide a superior service to other ISPs than their own retail division?

    • Avatar FibreFred

      He has indeed, as I said more trolling

      And yes I have put that same question to him a number of times but he chooses to ignore it as he can’t answer why that is the case and it doesn’t fit in with his hate campaign

    • Avatar GNewton

      @AndyH: I already explained it in past posts, by way of example, how some ISPs such as AAISP are better able to deal with Openreach.

      I respect your opinion about Openreach. If you don’t like my posts feel free to complain about them to Mark Jackson. There is no need to call names nor for defamatory remarks here on a public forum against other posters!

    • Avatar AndyH

      @ Gnewton

      But you’re comparing a niche ISP with less than 0.1% of the user base compared to Sky. This is hardly a fair or representative comparison is it? If Sky have better TrustPilot ratings compared to BT Consumer, yet use the same Openreach services, then it’s fairly obvious that Openreach cannot be the massive failure that you keep claiming in your posts (when mentioning BT and TrustPilot).

      I haven’t name called or made defamatory remarks to you. All I’ve asked, is why do you post the same thing time and time again on any news article that mentions BT (irrespective of content)? I am not the only one on here that asks the same, and you have been told by Mark before to keep things on topic.

    • Avatar GNewton

      @AndyH: Fair question. If you look at https://uk.trustpilot.com/review/www.sky.com I am not so sure whether Sky is really that much better. Though it probably helps that they use LLU.

      I guess we’ll have to see what Ofcom’s Strategic Review of Digital Communications will bring. Part of the issues could be the lack of proper communication between BT and Openreach, see for example this recent post (http://www.ispreview.co.uk/index.php/2016/01/bt-openreach-under-fire-for-being-slow-to-connect-new-build-uk-homes.html#comment-162839) on ISPReview.

      Anyway, my main point was that merely swapping CEOs at various BT divisions probably won’t solve BT’s underlying problems.

      As regards defamatory remarks: I was referring to FibreFred who takes everything about BT so personal and keeps on calling names at other posters. Please ignore him!

    • Avatar FibreFred

      Good to see other people pointing out what I’ve been saying for some time about gnewtons posts

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