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Ofcom Probes KCOM About Reduced Network Availability in Hull

Friday, February 12th, 2016 (3:05 pm) - Score 930
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The UK telecoms regulator has started a new probe into KCOM Group’s (KC) compliance with their rules due to a “temporary reduction in the availability of its network“, which was formally notified to Ofcom by the operator. But don’t worry, it’s nothing bad.

Broadly speaking the rules require telecoms providers, especially those with their own infrastructure and a USO obligation, to take all necessary technical and organisational measures to manage risks to the security of public electronic communications networks (i.e. keep them running). The goal is a network that functions all of the time and which can also deliver “uninterrupted access to emergency organisations” (police, fire etc.).

However in the real-world it’s not always possible to maintain a network that works 100% of the time and there are always some outages. In this case ISPreview.co.uk understands that Ofcom’s investigation relates to the impact of Storm Eva at the end of January 2016, which caused severe damage to a range of vital infrastructure across the North of England.

Apparently KCOM’s network in Hull was not affected by the impact of flooding, although BT’s network in York was hit harder and KCOM’s service was impacted for a short time while they re-routed some call traffic.

In keeping with that Ofcom’s probe is intended to review the procedures that KCOM have in place for tackling related problems and to identify if there are additional steps that could be taken to improve things.

Leave a Comment
3 Responses
  1. Avatar Steve Jones

    I’m not wholly sure this is a story…

    • You’re on an information site for the industry and consumers alike Steve. We try to cover everything we can, little or large. Sometimes we run an article specifically to add background so that others who might see the source, in this case an Ofcom investigation, know that it’s nothing to worry about (if you just read the Ofcom wording then it might leave you with some questions).

      We’ve worked this way for nearly 17 years and if you don’t like to be kept informed then visiting is optional 🙂 .

  2. Avatar MikeW

    The mention of BT’s problem in York begs two questions…

    Did the problems in Hull’s network relate to having to reroute traffic away from York? I can imagine it could have caused congestion on alternative routes.

    Did BT report itself to Ofcom for the flooding problems in York?

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