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UPDATE2 KCOM Offer New Broadband-Only Packages and FTTP Trial Tiers

Tuesday, August 22nd, 2017 (9:20 am) - Score 3,607

Customers of KCOM in Hull (East Yorkshire) can now order a new range of broadband-only packages, which cost about 30% less than their standard price and claim to be “flexible plans” that “let you pick your data [allowance] and add a landline only if you need it.” But that’s not all..

One confusion is that KCOM refers to all of the discounted packages as merely “broadband” and fails to make clear that they are all ADSL based. On top of that the blurb states that you can “add a landline only if you need it,” although the packages are all still listed as having “monthly line rental included.” What we think they mean is that the phone (voice) service isn’t included by default but you do still pay for line rental as part of the total price.

The promotional 30% discount price (available to order until 30th September 2017) is confusingly also said to last “until 2018,” although in the small price it states that the price cut will in fact “apply for the first 6 months of a 18 month contract.” Otherwise the package options go from a 20GB broadband allowance at £19.99 per month (£24.99 thereafter) and up to an “unlimited” option for £34.99 (£49.99 thereafter). Details of the Summer Sale.

UPDATE 10:17am

KCOM has informed ISPreview.co.uk that the above packages are being offered on a trial basis, although of more interest is the fact that they’ve also introduced several new FTTP based Lightstream tiers including 30Mbps (Basics Fibre), 150Mbps or 350Mbps download speeds (previously the top residential FTTP tier was 250Mbps). Sadly these don’t show up on their main product pages but we have asked for more details.

UPDATE 10:28am

Credits to miken for pointing us towards a document that details the various FTTP trial tier prices and options (here). We note that the 30Mbps “Basics Fibre” service includes a 10Mbps upload speed and can be delivered via either FTTC or FTTP, while the 150Mbps and 350Mbps FTTP tiers offer an upload rate of up to 10Mbps and 30Mbps respectively.

UPDATE 11:01am

Apparently the new Lightstream packages are on the site but during the trial period KCOM are only marketing the page to customers that they know are in Lightstream-enabled areas.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
4 Responses
  1. miken says:

    Details of Lightstream bundles without calls available at http://pricing.kcomhome.com/media/1433/p05-s21_limited_edition_broadband.pdf I think they are still just trialling it though.

  2. miken says:

    Just noticed your edit, maybe you could query if the normal bundles will be getting 350 or higher anytime soon 🙂

  3. MikeW says:

    That “Basic Fibre” speed of 30/10 is interesting, from the perspective of upstream. The older packages with 50, 75 and 100Mbps downstream all used to have an upstream of just 5Mbps.

  4. stan says:

    Kcom, dont bother, service is terrible billing is just as bad late bills received and then you get stinged for a 5 pound late payment fee. look at satelite providers cheaper and you can use viop for telephone 8.50 extra per mth.
    I am sure if the other ISP could come into KCom area , kcom will loose 95 % of their customers

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