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UK ISP TalkTalk Enhance Nuisance Call Blocking with ‘Check and Report’

Thursday, September 28th, 2017 (4:47 pm) - Score 1,307

Broadband ISP TalkTalk, which already blocks nuisance calls at the network level and recently enabled Caller Display + Last Call Barring for all users at no extra cost, has today launched a new phone security feature called ‘Check and Report‘ that helps customers to identify and stop unwanted calls.

The ‘Check and Report‘ feature appears to consist of a page on the ISP’s site that allows customers to check who has called them by pasting the phone number into a search box. Users can also use the report feature to highlight unwanted callers and see whether a number is currently blocked from the provider’s network, as well as how many people have searched for the number previously and how many people have commented on it.

Donna Moore, TT’s Head of Scam Prevention (must be a busy job), said:

“Protecting our customers is incredibly important to us and we remain committed to reducing the amount of time our customers spend dealing with unwanted calls. We’ve developed Check and Report to empower customers by giving them a simple way to defend themselves against unwanted nuisance, sales, scam and silent calls.”

End.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
9 Responses
  1. TheFacts says:

    Would be good to see online the numbers that have called me and click on one to report it.

    1. Dean says:

      Thats a good feature request, sure something which could be built.

    2. Jack says:

      Both BT and Sky offer that online. Seems strange for TalkTalk not to do it

    3. Ultraspeedy says:

      Where can you find that feature on BTs website? My parents with BT do not seem to have it, not even in their My BT. Itemised billing of who they called YES but nothing about calls they receive.

    4. Jack says:

      You need to activate BT Call Protect first via the account https://www.productsandservices.bt.com/products/phone/call-protect/

  2. Daniel says:

    Re the enabling of caller ID for free. Am I right in thinking they were pushed to do it?

    1. Ultraspeedy says:

      If you mean caller display and are thinking of the rules Ofcom want to introduce then NO they do not arrive until Oct 2018…
      https://www.ispreview.co.uk/index.php/2017/09/ofcom-toughens-uk-consumer-protection-rules-phone-broadband-isps.html

  3. Bob says:

    The calls of the last 2 days have used legitimate UK phone numbers, which have either been ‘hijacked’ or have been used via VOIP. Calls from above number at 0824 & 0854. Number now blocked. Yesterday 01224109437 at 0927 & three times subsequently up to 1922. Always clear as soon as answerphone clicks in. Number now blocked. This number is invalid.In these recent cases the number was not displayed although I have Caller Display active & I have tested to see that it is working, using my mobile.As fast as you block one number they use another. I suspect they are picking up valid but currently out of use numbers. I am sure that they are all coming from the same source

  4. Bob says:

    Sorry I missed out the number used today. It was 01727862047, which is listed as that of a Cabinet maker in St. Albans. The number is not answered so I suspect it is a vacant line.

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