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Virgin Media UK Contractors in Wrexham Accused of Harassment

Monday, Dec 10th, 2018 (1:45 pm) - Score 6,021

Cable broadband ISP Virgin Media has apologised after the councillor for Queensway in Wrexham (North Wales), Carrie Harper, accused their contractors of harassing six woman in Caia Park by using “sexually inappropriate behaviour” and swearing.

Back in 2016 the operator announced that their network would be extended to cover an additional 24,000 premises in Wrexham (here). At the time it was suggested that this could also make it the first town in North Wales to receive such large FTTP coverage, although interestingly the work was originally supposed to complete by the end of 2017.

All this formed part of their £3bn Project Lightning scheme, which aims to extend their Hybrid Fibre Coax (HFC) and pure Fibre-to-the-Premises (FTTP) based EuroDOCSIS network to reach an additional 3-4 million premises by around 2019/20 (this could improve their largely urban coverage to reach around 60% of the UK).


However the BBC reports that not all of their contractors have been behaving correctly. Carrie Harper is understood to have received complaints from six women, which she said ranged from “abusive and threatening language and also include several cases of alleged sexual harassment.”

A VirginMedia Spokesperson said:

“We are aware of complaints regarding the conduct of some contractors working on our behalf in Caia Park and we are looking into them. We sincerely apologise to residents for any upset caused and we are working with our contract partner to address the matter.”

Deploying new infrastructure is an expensive business and sadly there are occasions where the disruption can be quite significant, which often rubs local people up the wrong way (sometimes with good reason) and they then have a tendency to direct that frustration toward the contractors. Sadly this can sometimes result in confrontations, particularly if the contractors aren’t well enough trained to deal with those situations.

In this case though there appears to be a different dynamic to some of the complaints and one of the incidents occurred while a woman was walking her son to school. Hopefully Virgin Media are able to get to the bottom of this and can encourage their contractor to take the appropriate action.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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7 Responses
  1. Avatar photo Mike says:

    So some old wind bag overheard typical builder banter and reported them…

    1. Avatar photo Gadget says:

      My reading of the article says not one but six people and some of the alleged behaviour was far more serious – regardless of which none of which should not be happening in this day and age.

    2. Avatar photo Gadget says:

      apologies fr the double negative – it should read “none of which should be happening in this day and age”.

    3. Avatar photo Mike says:

      Yes, Commisar Gadget!

    4. Avatar photo A_Builder says:

      Things have moved on in our more complex culture.

      Yes, even on construction sites.

      Quite a lot to do with an influx of people who don’t really like that kind of behaviour and feel instinctively uncomfortable with it.

      And a lot of it is to do with the better Eastern European workers who really don’t like that kind of behaviour as it is not prevalent in their nice village back home.

  2. Avatar photo bob says:

    Shouting ‘NICE ARSE’ and similar is not acceptable anymore you should approach the male or female directly (yes ive heard woman wolf whistle and similar at men also…oh the horror!) discuss the weather, sunshine, unicorn farts and rainbows and then get back to work 1 hour later.

  3. Avatar photo Jay says:

    I live in Wrexham, and Caia Park is the roughest place around here (and that’s saying something). I would take any allegations with a MASSIVE pinch of salt. I would bet they were goaded into it.

Comments are closed

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