Consumer Complaints About UK Telecoms Services Rise in 2019

Complaints firm Ombudsman Services, which is one of Ofcom’s Alternative Dispute Resolution (ADR) handlers for consumer broadband, phone and mobile gripes, has published a new report that notes how complaints about UK telecoms services have increased from 11% in 2018 to 12% this year.

According to the company’s 2019 Consumer Action Monitor (CAM) report, complaints across all sectors (energy, financial, telecoms etc.) have nearly doubled from 2.5 per person last year to 4.2 in 2019, while 63% found the whole process of making a complaint highly stressful and 52% of those who made a complaint suffered in silence (up from 40% in 2018). Sadly this year’s report is extremely light on hard statistics, which doesn’t leave us with much to cover on the telecoms side of things.