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ISP Hyperoptic Boosts Entry-Level UK Full Fibre Package to 50Mbps

Sunday, August 18th, 2019 (3:54 pm) - Score 4,286
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Anybody lucky enough to be within reach of Hyperoptic’s Gigabit capable FTTP / FTTB broadband network, which at present covers about 500,000 UK premises across 39 UK “Hyper Cities“, will be pleased to know that they’re boosting both the download and upload speeds of their entry-level package.

At present Hyperoptic’s commercial packages start at 30Mbps download (1Mbps upload) – average peak time speeds – but from tomorrow this will increase to 50Mbps download (5Mbps upload). Better yet, existing customers on their 20Mbps and 30Mbps packages will receive a free upgrade to boost their speeds.

On top of that the provider will also be introducing a flexible, no strings rolling monthly promotion offering the new 50Mbps package for just £23 a month. Meanwhile the prices for their 150Mbps and 900Mbps+ (1Gbps) rolling monthly packages will also be dropped to £26 and £45 respectively (the same as their 12-month contract deals, although a £20 one-off connection fee does apply).

Dana Tobak CBE, Hyperoptic CEO & MD, said:

“Most broadband providers have ridiculously slow entry-level products and they all charge more for slower speeds. Consumers in today’s digitally enabled world expect fast, reliable connections and it’s wrong that big providers continue to offer inferior products for higher prices. We want to encourage people to check what they are being charged to see if they can get faster connections for less money.

We all know the importance of fast download speeds and with the increase in home working, video calling and sharing of digital content, families across the country are increasingly demanding faster upload speeds.

We have boosted our entry-level upload speeds to be 5x faster to respond to this demand. We encourage others to follow our lead – to offer what we believe is now the minimum requirement for up and download speeds

Satisfied customers getting great service, speed and reliability don’t need to be tied down and we want to encourage consumers to switch so were dropping our 30-day roll monthly prices and are confident that once customers give us a try they will be glad they did.”

Hyperoptic’s service is usually installed inside large residential apartment buildings (e.g. Multi-Dwelling Units with at least 50 units / flats each) or big office blocks. The packages all include unlimited usage, 24/7 support, a wireless router and a dynamic IP address (IPv6 support has been rolled out) or £5 extra per month for a Static IP.

Going forward the ISP hopes to cover 2 million UK homes by the end of 2021 and they have an ambition for 5 million by 2024, although the latter will require more investment. We recently reported that Hyperoptic has also been testing a 500Mbps package (here), although this is only available to certain locations.

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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8 Responses
  1. Avatar Sarah

    But if you can’t get it – then it’s not news.

    • Avatar A_Builder

      500k is not that small an audience.

      Better than ADSL and IRL more useful than FTTC.

      So, we can be pleased that some people are doing good stuff.

  2. Avatar Seb

    Well i should have connection to Hyperoptic done on 27th last month, but when the engineer arrived he found out that they forgot to run the fibre to my building, yet I signed contract and nobody knows ou cares what’s going on and when it will be done. Bit disappointing

    • Avatar Danijel

      Hi Seb, Danijel from Hyperoptic Customer Support here. I would love to get in touch and see what I can do to help. Please send us an email to support@hyperoptic.com with your account and contact details, with the reference “FAO Danijel”. Looking forward to hearing back from you. Thank you.

  3. Avatar Alex P

    Without paying the extra £5 per month you don’t even have a dynamic IP(v4) – they use carrier-grade NAT, which means there’s no way to connect into your home network! Granted this is probably not something most people will be bothered about or even notice, but I find it handy to be able to SSH in sometimes, or serve a webpage. You can do this with IPv6 of course, but not all other connections you use offer this!

    • Avatar A_Builder

      @Alex P

      Well you are paying peanuts for a lot of bandwidth and a pretty decent connection.

      So in context the extra £5 is still good value if you need it.

      It is a bit unfair to compare this offering to a leased line to a data centre which costs 20-40X the price.

    • Avatar Fred

      To put this in perspective, TrueSpeed charge £47.50 a month for 200Mbps with no static IP, if you want a static IP you have to pay for their home office service at about £70.

  4. Avatar kit

    wait, their 100mbps package is now 150? and £26/mo instead of £35? i’m still paying £35/mo for 100! i guess i shall have to call up and request a changeover? i shouldn’t even have an installation fee because i’ve been with them for a few years, so is there any reason to avoid the rolling contract besides the installation fee? it used to be more per month than a contract but if it’s the same now…
    and i’m also still on ipv4 only, my router is definitely ipv6 capable… i really really need to ring them up!!

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