Home
 » ISP News » 
Sponsored

Entanet CEO Elsa Chen Now Cityfibre’s Chief Customer Officer

Thursday, September 12th, 2019 (11:48 am) - Score 986
elsa_chen_cityfibre_entanet

Fibre optic UK network builder Cityfibre has announced that the CEO of their sibling business connectivity focused ISP Entanet, Elsa Chen, has been appointed to the new role of Chief Customer Officer. Elsa will now be responsible for CF’s end-to-end customer experience strategy across all market verticals.

Readers may recall that Cityfibre gobbled Entanet for £29 million (cash) in July 2017 (here) and they’ve since been working to integrate that business into their operations. According to Elsa, Cityfibre has already begun to align their sales operations, account management, marketing, product management and service operations teams in order to better support partners across all of their markets.

The CEO of CityFibre, Greg Mesch, added: “Elsa’s appointment as Chief Customer Officer for the Group demonstrates our determination to keep our customers front and centre as we scale. As we continue to deliver our Gigabit City investment programme, bringing full fibre access to over 20% of the UK market by 2025, this new role will bring clear executive focus on every aspect of customer value creation and drive customer-focused investment across our operations.”

Add to Diigo
Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
10 Responses
  1. Avatar Bonjovi

    I hope they continue the trend of announcing every hire. Hopefully a new comms person next….

  2. Avatar Jean Leon

    One cute lady.

  3. Avatar Bonjovi

    Jean wins the most inappropriate comment award.

    Well done, congrats and really what the hell are you doing?

  4. Avatar Paula B

    So who’s the new CEO at Entanet?

    Only interested as I was considering applying for a position at Entanet.

  5. Avatar Paula B

    Hi S Gibbs, it sounds like you know something I don’t!

    Would you care to enlighten me?

    Thanks, Paula.

  6. Avatar S Gibbs

    I’m sure you can work it out for yourself…

    First Cityfibre acquired Entanet.

    Then since the beginning of this year, Entanet’s marketing team have dropped off the radar. As you’d expect, they’ve always had a strong Internet presence, commenting on industry news and being nominated for industry awards, etc. However this year we’ve heard very little from them (plenty from Cityfibre though). As far as I’m aware they haven’t received any awards this year.

    Now Elsa Chen has been appointed her new role at Cityfibre.

    So it seems people at the top are pouring all their resources into Cityfibre and not so much into Entanet.

    Of course this is just my opinion and I may be wrong… But could this be the end for Entanet?

  7. Avatar Paula B

    Hi S Gibbs

    Yes I agree, it seems more resources are being used to push Cityfibre rather than Entanet, but I don’t believe Cityfibre will be closing Entanet in the near future.

    However, a bit of Googling turned up something odd, Entanet’s head of marketing linked to allegations of highly inappropriate online behaviour, allegedly!

    • Avatar S Gibbs

      To be honest that’s old news and he’s now ‘allegedly’ taken down the xxx images that he ‘allegedly’ uploaded. 😉

  8. Avatar Amanda

    I don’t care if it’s old news or recent news…

    It’s disgraceful behaviour, an executive of a UK ISP posting pornography where it can easily be accessed by children, unbelievable.

    To top it off, he’s still employed by the ISP, so obviously his company doesn’t see a problem with his behaviour.

    These are people who should be taking a responsible attitude to protecting our children from pornography, however it seems they’re doing the complete opposite and promoting pornography.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Hyperoptic £21.00 (*25.00)
    Avg. Speed 50Mbps, Unlimited
    Gift: £50 Shopping Voucher
  • TalkTalk £21.95 (*36.00)
    Avg. Speed 38Mbps, Unlimited
    Gift: None
  • Post Office £22.90 (*37.00)
    Avg. Speed 38Mbps, Unlimited
    Gift: None
  • Direct Save Telecom £22.95 (*29.95)
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • Plusnet £22.99 (*34.98)
    Avg. Speed 36Mbps, Unlimited
    Gift: £75 Cashback
Prices inc. Line Rental | View All
The Top 20 Category Tags
  1. BT (2529)
  2. FTTP (2250)
  3. FTTC (1673)
  4. Building Digital UK (1616)
  5. Politics (1443)
  6. Openreach (1429)
  7. Business (1257)
  8. Statistics (1108)
  9. FTTH (1103)
  10. Mobile Broadband (1055)
  11. Fibre Optic (978)
  12. Ofcom Regulation (922)
  13. 4G (918)
  14. Wireless Internet (917)
  15. Virgin Media (868)
  16. EE (601)
  17. Sky Broadband (598)
  18. TalkTalk (584)
  19. Vodafone (531)
  20. 3G (417)
New Forum Topics
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact