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Entanet CEO Elsa Chen Now Cityfibre’s Chief Customer Officer

Thursday, September 12th, 2019 (11:48 am) - Score 1,632

Fibre optic UK network builder Cityfibre has announced that the CEO of their sibling business connectivity focused ISP Entanet, Elsa Chen, has been appointed to the new role of Chief Customer Officer. Elsa will now be responsible for CF’s end-to-end customer experience strategy across all market verticals.

Readers may recall that Cityfibre gobbled Entanet for £29 million (cash) in July 2017 (here) and they’ve since been working to integrate that business into their operations. According to Elsa, Cityfibre has already begun to align their sales operations, account management, marketing, product management and service operations teams in order to better support partners across all of their markets.

The CEO of CityFibre, Greg Mesch, added: “Elsa’s appointment as Chief Customer Officer for the Group demonstrates our determination to keep our customers front and centre as we scale. As we continue to deliver our Gigabit City investment programme, bringing full fibre access to over 20% of the UK market by 2025, this new role will bring clear executive focus on every aspect of customer value creation and drive customer-focused investment across our operations.”

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
7 Responses
  1. Avatar Bonjovi

    I hope they continue the trend of announcing every hire. Hopefully a new comms person next….

  2. Avatar Jean Leon

    One cute lady.

  3. Avatar Bonjovi

    Jean wins the most inappropriate comment award.

    Well done, congrats and really what the hell are you doing?

  4. Avatar Paula B

    So who’s the new CEO at Entanet?

    Only interested as I was considering applying for a position at Entanet.

  5. Avatar Paula B

    Hi S Gibbs, it sounds like you know something I don’t!

    Would you care to enlighten me?

    Thanks, Paula.

  6. Avatar S Gibbs

    I’m sure you can work it out for yourself…

    First Cityfibre acquired Entanet.

    Then since the beginning of this year, Entanet’s marketing team have dropped off the radar. As you’d expect, they’ve always had a strong Internet presence, commenting on industry news and being nominated for industry awards, etc. However this year we’ve heard very little from them (plenty from Cityfibre though). As far as I’m aware they haven’t received any awards this year.

    Now Elsa Chen has been appointed her new role at Cityfibre.

    So it seems people at the top are pouring all their resources into Cityfibre and not so much into Entanet.

    Of course this is just my opinion and I may be wrong… But could this be the end for Entanet?

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