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UK ISPs TalkTalk, BT, Sky Broadband Hit by Major Yahoo! Email Outage

Thursday, September 5th, 2019 (12:45 pm) - Score 3,882
internet email

A major outage of the Yahoo! email service is today impacting various UK internet service providers that use the same platform, such as Sky Broadband, BT and TalkTalk, among others. The problems began at around 7am this morning and appear to be on-going this afternoon.

According to the most recent status from Yahoo, which was posted via Twitter at midday, “We’re working diligently and will do our best to keep you in the loop as we work to address technical issues with accessing some of our services. We will be posting as soon as an update is available and thank you for your patience!

Curiously some platforms (e.g. mobile apps) still appear to work for some people but not others and upon closer inspection it looks like a fault with the company’s Domain Name Servers (DNS), which are responsible for translating Internet Protocol (IP) addresses into human readable form (e.g. domain names like ispreview.co.uk) and back again.

A Tech Team member for Sky confirmed that “Yahoo are in the middle of recovering their DNS servers. We’re still unable to provide an estimated time to resolution.”

UPDATE 4:24pm

Yahoo! says that most services should now be back online.

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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9 Responses
  1. Avatar Ryan

    I don’t even think Talktalk even uses Yahoo Sky dose if you do a DNS lookup for the MX record of TT mail domains talktalk.net MX is mx.talktalk.net hosted at AS13285 OPALTELECOM aka TalkTalk.

    The 2nd webmail domain I know which is TT controlled tiscali.co.uk MX is mk-inbound-1.mail.uk.tiscali.com, mk-inbound-2.mail.uk.tiscali.com hosted at AS9105 TISCALI-UK also Talk Talk.

  2. Avatar Arthur

    Hi Talktalk use AOL
    BT Sky use yahoo email worst email service

  3. Avatar Anonymous

    TalkTalk don’t use Yahoo. Their Service Status page just mentioned that customers might have an issue accessing Yahoo Services. Nothing to do with TalkTalk Mail.

  4. Avatar Michael V

    People still use yahoo? I quickly transferred mum to Gmail after the data breech a few years ago.

  5. Avatar Meadmodj

    Many organisations use the Yahoo platform for their outsourced Email services with their own Email clients. Verizon Media (previously named Oath Inc.) is a subsidiary of Verizon Communications for its media and online businesses. Verizon Communications acquired AOL in 2015 and Yahoo in 2017. Since then the platforms continue to be consolidated.

  6. Avatar Mark Tickner

    Sky’s email service has been diabolical ever since they switched to YahooMail.
    Countless times I’ve had to call SKY over issues. Normally every 2 months Yahoo’s algorithms block my account, which intern blocks my sky ID and I cannot access the SKY account as the main holder.
    This is what happens when cost cutting comes in and too many companies put their eggs in the same basket. One down, all down.

  7. Avatar James Heaton

    Our broadband was with Bethere who Sky took over. Since the recent outage our e-mails were queuing.
    Said it was an issue with the fixed IP address. Have got a new one from Sky but appears to be listed on spam filters. The filters say it is to do with SMPT and how the mail is routed. Any clues how to fix? Our mail currently goes through our IT support companies server I believe.

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