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COVID-19 – KCOM Won’t Disconnect Users for Non Payment

Tuesday, March 24th, 2020 (8:36 am) - Score 1,630
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Hull-based UK ISP KCOM, which last week introduced some changes to help their broadband and phone customers through the current COVID-19 (Coronavirus) crisis (here), has this week gone one step further and committed NOT to disconnect subscribers for non-payment of bills.

On top of that the provider has pledged not to charge any late payment fees. “From today we will not be disconnecting anyone for non-payment of bills, and we will not be charging any late payment fees. We will review this at the end of each month and notify customers well in advance of any changes in this approach,” said KCOM on Monday.

The move is designed to help protect those who over the past few weeks may have suddenly found themselves jobless and struggling to pay their bills. “Our priority is helping us all get through this difficult time and we are working hard to make sure our services operate reliably and remain accessible to everyone,” said the operator.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
4 Responses
  1. Paige says:

    Unlike Virgin Media who disconnects you because they took the money early and I hadn’t been paid yet.

    At least Sky just adds it to your next bill

  2. Paul ollett says:

    Coronavirus Update. To help you work from home Wisper Broadband have temporarily lifted all data caps for this month. Stay virus free. Stay indoors.

  3. RaptorX says:

    This is very magnanimous of them. More providers should do this.

    1. 125us says:

      I believe many are but aren’t shouting about it because it would encourage people who are still working or businesses still trading to not pay.

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