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Vodafone UK to Hit Brits Stranded in Turkey with Roaming Hike

Thursday, March 26th, 2020 (1:33 pm) - Score 7,386

Mobile operator Vodafone UK appears to have picked a lousy time to inform customers in Turkey, many of whom will have been left stranded by the mass cancellation of flights until at least June 2020, that they’re about to impose a £6 per day charge for them to continue using their text, call and data allowances.

Naturally if you’ve just been left stuck in a country, which is not your home, by the Coronavirus (COVID-19) situation then that mobile phone in your pocket suddenly becomes much more essential for daily communication needs. Suffice to say that Vodafone’s significant price increase couldn’t have come at a worse time.

The £6 per day charge will only apply on the days when customers actually use their mobile, but as above that’s likely to be every day unless the UK Government are able to organise a mass of repatriation flights before it’s introduced.

Copy of Vodafone’s Customer Email

Hello XXXXXXX,

We’re making changes to the cost of roaming in Turkey.

From 6th May 2020, you can use your UK allowance of minutes, texts and data in Turkey. This will cost an additional £6 per day but only on the days you use your phone.

Based on your previous usage in Turkey, you can end your current agreement without a penalty for the next 30 days.

We really hope you’ll stay, but to discuss your options please call 0808 005 7370. If we don’t hear from you within 30 days your agreement with us will continue as before.

For more information, head online anytime.

Thank you.

Customer Care Team.

At present Turkey is still one of Vodafone UK’s free roaming destinations, which means customers can use their UK plan while abroad in associated countries at no extra cost. The 6th May change means that Turkey will leave this group and join c.60 other countries as Roam-further destinations (these attract the aforementioned daily fee; similar to how you’d be charged on other networks like O2).

A Vodafone UK Spokesperson told ISPreview.co.uk:

“We are informing customers about some changes to our roaming offering, From 6 May, we will be moving Turkey to our Roam-further proposition on pay monthly plans and to roaming zone 1 on pay as you go and VOXI. We are retaining Turkey in our Global Roaming Plus service as part of our Unlimited Max pay monthly plans, which offer inclusive roaming to 81 destinations worldwide.

We are the only UK operator to offer plans, which include inclusive roaming in Turkey and we continue to offer roaming at no extra cost in more destinations than any other UK network.

If any customer is stuck in Turkey, after May 6th due to the coronavirus, we recommend they contact us to discuss how we can support them.”

Sadly Vodafone doesn’t clarify why the change itself is being made, but unless Brits can escape in time then additional charges of up to £180 per month could easily be created. In that situation it might be worth upgrading to get their Global Roaming Plus service (assuming you can actually contact customer support by then).

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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29 Responses
  1. Avatar dave

    They’re hoping it will be over by then.

  2. Avatar Ahmad

    My wife is currently stranded in Turkey. I bought a Vodafone contract last January with free Turkey roam in mind . CS has not answered my call after waiting 1 hour and 40 min. No email address for CS . I will be cancelling this contract in the next 30 days .

  3. Avatar NE555

    Three charges £3 per MB in Turkey – a whopping £3,000 per GB (or £3,072, depending on how you define a GB).

    If you go to a third-world country, e.g. Canada, it’s even more expensive at £6 per MB.

    Compared to this, £6 a day sounds pretty reasonable. A local PAYG SIM will be much cheaper though.

  4. Avatar Leex

    Just change to the Vodafone £32 unlimited max plan as it includes global World wide roaming (or get the Global roaming plus addon activated witch I believe can be added to any 1m/12m/24m contract but unsure like below if they enable it immediately)

    only downside with Vodafone is they don’t apply the plan/addons until next billing cycle and they are super bad with changing contracts that have a phone with them and months remaining , but they might do it due to the virus (I believe the Global roaming plus addon is the simplest way and you might be able to just enable it on the on your my Vodafone account Web page as could take more then 1-3 hours)

    £6 a day is very Bad (but still cheaper then the alternative at £0.50-4 per 1MB witch your phone could use 1-50mb per day just in background stuff + calls and text)

    • Avatar Alfie kitchen

      Global roaming plus is built into certain plans and is not a bolt on feature. Customers would have to migrate onto a plan that includes global roaming plus to gain that benefit.

  5. Avatar Hassan Talbert

    I have two contracts with Vodafone I will be cancelling both and contracts tomorrow instead of me paying £35 a month I will be paying £57 a month plus 6 pound a day in Turkey I can get stuffed and that’s it

  6. Avatar Noname

    Vodafone is losing money to include Turkey as parr of the usual roaming free zone.

    Its compared to selling £1 to 50p. So it does NOT make business sense. – ask Vodafone for specific details.

    Next best option is to migrate tariff that includes Global Roaming (PLUS).

    Yes you pay extra to ths higher tariff but this resolves the problem.

    • Avatar HUSEYIN Z

      They are not losing a thing because they own the biggest operator in Turkey called Telsim. How can they break contract like this. On top of this they just sent a email increase my tariff 2.5%. I have 4 phones with them.

  7. Avatar Selim Guler

    As a loyal Customer of Vodafone UK past 29 years.Found the whole practice absurd,especially during these daunting times of Corona Virus effecting the globe.They should be supporting their customers,not hiking prices by introducing new charges to people stranded in Turkey.
    I have 5 Vodafone Numbers with them for the past 29 years,I will cancel everyone of the contracts unless this practice is reconsidered and reversed.

  8. Avatar Lils

    Vodafone be ashamed of yourselves!! Hello..stranded people in Turkey..100% disgraceful.
    I’d like Vodafone to tell their customers why they are doing this, particularly now…should explain for themselves.
    Turkey included roaming data was main reason, only main benefit to my contract with them. They will defo lose customers.
    They should honour contract term same price in a plan switch at least.

  9. Avatar Martin Webster

    Buy a local SIM? Same as you need to do in Egypt.

  10. Avatar Colin Songhurst

    I have four contracts for family members to use on holiday in turkey .No point being with Vodafone anymore.

  11. Avatar Murat

    Hi as a big family we have 5 Vodafone contracts at home if Vodafone decides to leaves Turkey free roaming we will immediately cancel our contracts straight away and look for other options, please avoid your Decision and keep both sides happy

  12. Avatar Vince haffenden

    Why?
    Vodafone tried this a couple of years ago.
    The backlash was huge.
    They changed their mind saying that they had listened to their customers.
    So, are Vodafone no longer listening to us. They own part of Turkcell so the argument that it’s internal costs is does not hold water.

  13. Avatar M.Remzi

    Hello

    As a loyal customer for 9 years with contracts being renewed every 18 months,I find it unruly,the practice being implemented for Vodafone UK customers stranded in Turkey due to Covid19,likely to be continuing to the summer months by introducing a surcharge of £6.00 daily whenever the customer uses the network. Vodafone UK needs to support their customers,not ask for money when I and people like me are most vunerable.

    Also the contract terms being increased from 18 months to 24 months introduced again during this period should not take place till next year at the earliest.

    When I am back in the UK whenever the repatriation takes place,indication from the UK Government sometime in June it seems,I will be switching from Vodafone,unless these price increases are reversed before being put into place before May the 6th

  14. Avatar Turgut saridja

    After finally getting through to vodafone and asking to to be upgraded to global roaming plus not an easy procedure i have had to cancel my contract with them with no penalties as stated however this will only end after 30 days when it will revert to a pay as you go .

    meanwhile i took out new contract sim only global roaming plus with a new number after 30 days when my original sim becomes pay as you go i need to go and port it to the new number the only was to keep my original number .

    so all booked reasonably happy all be it a long winded process

    today i received my new sim and was a little unsure to activate in case i lost my original number

    as i am stuck at home nothing to do i decided to cal;l vodafone to help me with the process after hanging on for nearly an hour finally someone answered .

    i am now being told that global roaming plus does not cover Turkey after the 6 may also after a heated exchange i ashed to put through to cancellations with the intention of cancelling both my contracts with them .

    now i am being told by cancellations that global roaming plus does include Turkey after 6 may wow confused or what it seems vodafone are unaware of whats going on also

  15. Avatar Geoffrey Stockham

    Commercial self interest prevails over care for Customers. There is no excuse for the increase. The timing of the change is in strict contrast to the humanitarian instincts of the human species suffering the Corvid 19 crisis.
    WAKE UP VODAPHONE! Do the right thing and postpone the change until the crisis is over. If not, then like others I will cancel my contract.

  16. Avatar Mark keers

    Similar to other company’s o2 & three being worse trust me on that guys ! it’s all about making profit & not for the customers benefit ! But yes Vodafone could handle this much better for its customers & if it’s right that they own a share of turkcell then they could offer their customers a much better deal than their doing its about common sense in biz ‘ so yes Vodafone show your leading the way & make a deal with the customers & keep us all happy especially in this current climate ” because a lot of people put there trust in Vodafone over the years inc me ! We all don’t want to leave over this decision so come on Vodafone sort it out thanks

  17. Avatar leyla

    I have a contract with vodafone phone and told them i like to cancel it because its no use for me anymore if Turkey is out of free roaming’ they told me i can cancel the contract with no fee.
    Thats will make a compmaint to Ofcom
    I still have over 1 and half year contract with vodafone

    • Avatar dave

      So they let you out of contract and you’re going to complain?

      Vodafone are free to change their plans, you agreed as such when you took the contract.

      They have to let you out of contract without penalty if it’s to your detriment and they have.

      What exactly are you going to complain about?

  18. Avatar Steven F

    Timing stinks, why keep messing about with zones, they backed down last time due to the amount of complaints. There’s no real choice, so have upgraded sim plan.

  19. Avatar Michael Leeds West Yorkshire

    What i don’t understand is what are turkey doing about this Vodaphone own a Turkish network it used to be called Telsim part of the Uzan group.
    Plus the added cost an average family with two kid with a phone on a 14-day holiday will cost an extra £336.00 per holiday so the customer will travel to the roam free areas such as Spain and France.
    While the Turkish hotels will take another hit, Nicholas Jonathan Read is the CEO at Vodafone Turkey and he’s in the UK.
    And he in London, so why is a British company with a Turkish subsidiary want an extra £6.00 per day of holidaymakers to use their network in turkey?.
    And if you remember they tried to do this two years ago.
    All seem to have the same charge £6.00 per day, what happed to competition, do the rules not apply to mobile networks any more.
    Turkish politician needs to know that Vodaphone, a prominent telecom system in turkey, is trying to ruin the economy, or bury bad new when this virus is around i do remember a politician doing this when a member of the royal family died.
    So do you think they are trying to rip us off at a wrong time? When they know all the politicians have their eyes on other things.

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