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Tesco Mobile UK Gives Away Free Unlimited Off-Peak Calls

Friday, April 3rd, 2020 (11:04 am) - Score 5,251

The mobile wing of Supermarket giant Tesco, Tesco Mobile, has today announced that they’re giving free “unlimited” evening and weekend calls to all 5.2 million of their customers, which is intended to help them stay connected with their loved ones during the Coronavirus (COVID-19) lockdown.

The change for both Pay-As-You-Go and Pay Monthly customers will go live from 8pm today. On top of that they’re also offering “free access” to support websites (via mobile broadband), including NHS and government guidance (see the full list here), without using your data allowance.

We should point out that Tesco Mobile is based off a Mobile Virtual Network Operator (MVNO) agreement with O2, which means that their promotions are similar to that of their parent. As such the “free access” to support sites is also subject to the same caveat as we see on other operators, which means that they can’t zero rate data usage for any third-party content that gets pulled into those sites (e.g. Java libraries, YouTube videos etc.).

Tom Denyard, CEO of Tesco Mobile, said:

“At Tesco Mobile we always want to support our customers in the most helpful way. In these unprecedented times we’ve seen a huge increase in our customers using their minutes allowance with relatively little change to data usage or text messaging, so free minutes felt the best way to help all of our customers right now. We wanted everyone to have a chance to talk to their loved ones for free each day, especially the most vulnerable and those in isolation. We put our customers first and know that now, more than ever, every little helps.”

Last week Tesco Mobile also confirmed that it will not be raising tariff prices mid-way through a customer’s contract, as part of its Tariff Promise.

Leave a Comment
14 Responses
  1. Avatar G dawson

    I am a tesco 78 yr old p a y g customer and cannot work out Tesco’s explanation about fre evening and weekend calls I am certain there’sa gotcha. Somewhere

  2. Avatar Norman Taylor

    Thank you for free calls. Between 8pm & 8am mon to fri and all weekend.
    I have tried to top up my Tesco mobile but because I now have a different credit card I could not do it on line or by phone

    These free calls help

  3. Avatar Adeolu Kolawole

    Does it applies to any number in UK including mobile?

  4. Avatar Valerie Huggins

    because i am quite deaf I always text my family because i find it difficult to hear on
    the phone. Are free texts included in this kind offer

  5. Avatar mary ormsby

    i am pay as you go why was i charged for my phone call to isle of man mobile number last night after 8pm

    • Avatar Michael V

      @Mary… Calls are only to UK numbers.
      Isle of Man calls have always been chargeable & not included in allowance.

      U should check their site for call charges.

  6. Avatar Frances Sewell

    I used your kind offer yesterday and was charged for both the calls I made
    which means I am now down to £4 pound odd. I pay as you go can you explain
    why?

  7. Avatar R.coswolds

    Amazingly ..such a nice thing to do at this moment in time ..Thank you so very much .

  8. Avatar G Williams

    What a load of lies made 2 phone calls charged for both call’s pay as you go

  9. Avatar J. Norris

    Thank you for the free calls 8pm to 8am My Dad passed away last week and i have nearly used
    all my allowance. Now i can keep the family upto date with all the arrangements.

  10. Avatar Joan Brittlebank

    Do free calls apply to Good Friday and Bank holiday Mon?

  11. Avatar Gill T

    Are the free minutes from Tesco only to be used on Tesco to Tesco phones can I call any number within the UK? Very grateful for this fabulous gesture by the way

  12. Avatar Mrs Sally Wright Wright

    This has been a lifeline to my brother thank you.. when does it end does anyone know?

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