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Hyperoptic in FTTP Rollout with London’s Largest Housing Association

Wednesday, Dec 9th, 2020 (9:41 am) - Score 3,952
hyperoptic_engineer_under_appartments

UK ISP Hyperoptic, which specialises in building 1Gbps capable “full fibre” (FTTP/B) broadband networks for large residential (MDU) or office buildings, has today confirmed a new agreement that will see them connect a “large proportion” of homes for L&Q, which is the largest housing association in London.

At present L&Q owns and manages more than 90,000 homes across London and the South East (i.e. Bedfordshire, Berkshire, Buckinghamshire and Cambridgeshire) – making it the largest landlord in the capital and one of the largest residential property developers in the UK. The association also has an aspiration to enable 100,000 new homes.

Meanwhile Hyperoptic’s gigabit fibre network is currently present in parts of 43 UK towns and cities across well over 400,000 premises, including a large number in London, although they have previously expressed an ambition to cover 2 million UK premises by the end of 2021, followed by 5 million come the end of 2024 (mostly in urban areas). But we haven’t had a progress update on this ambition for a while.

Unfortunately we aren’t told precisely how big Hyperoptic’s deployment with L&Q will be but the rollout “will start immediately.” In addition to providing connectivity, the ISP will also be running a digital inclusion programme. It will be working with L&Q to identify tenants that lack IT skills so that they can be offered free training to learn how to use the internet to access vital online support services.

Liam McAvoy, Hyperoptic’s Senior Director of Business Development, said:

“Bringing London up to speed has been a strategic priority for Hyperoptic since its inception. Partnering with London’s largest landlord will enable us to expediate our roll out across London and give even more people access to a service they can depend upon, no matter what day it or how many people are connected.”

Gerri Scott, L&Q Group Director of Customer Services, said:

“Connectivity has never been more important, it underpins so much of life today. This is why are pleased to partner with such a progressive broadband provider, which is able to offer our residents a choice of reliable, fast and affordable products, which will enable them to take advantage of everything the Internet has to offer. With a full fibre connection from Hyperoptic, our properties will also be future-proofed for decades to come.”

Customers typically pay from around £22 per month for an unlimited 50Mbps service and this goes up to £49 for 1Gbps (symmetric speed) on a 12-month minimum contract term (discounts applied), although some of their other deployments have also included a free connectivity option for residents and visitors (e.g. community WiFi).

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Mark-Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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Comments
18 Responses
  1. Avatar photo Mike says:

    The patching from the basement to the flats should be independent of the ISP to allow for others to use it if they want.

    1. Avatar photo David says:

      Completely agree. We actually rejected Hyperoptics proposal as they insisted on running their own new cables (including hundereds of holes in ceilings for access) when existing Cat5e is already in place.

    2. Mark-Jackson Mark Jackson says:

      Cat5E isn’t brilliant for gigabit services in big buildings, especially if the cabling has to carry that signal over 100 metres and across various junctions.

    3. Avatar photo Marek says:

      What the shell? Cat5e is fine for gigabit if you adhere to spec (100 meters), cat6 or cat6a doesn’t have to work over 100 meters with 1 gigabit… You want to go over that distance, get fiber or active devices between.

    4. Avatar photo David says:

      Mark – The runs are up to 30 meters each with fibre between cabinets. Hyperoptic wanted to install their own cabinets next to the existing cabinets and run all new cables including new fibre between cabinets. Their policy (at least at the time) was not to use any existing infrastructure irrelevant of the cable type or condition. It has the beneft of a clear demarc but not great for landlords.

    5. Mark-Jackson Mark Jackson says:

      You’ve also got to remember that Hyperoptic will have their eyes on 10Gbps services in the future, which is beyond CAT5E.

    6. Avatar photo David says:

      Mark – Hyperoptic’s proposal was to install new Cat5e!

      We’ve selected Openreach FTTP who are going to be using InvisiLight fibre.

    7. Mark-Jackson Mark Jackson says:

      Ah that’s different.. yikes.

    8. Avatar photo Marek says:

      You can get multigig (2,5g, 5g) with cat5e just fine… Why write something if you aren’t aware of limitations or technical details? Looking at what is going on in UK you are very far from 10g being offered in substantial amount as FTTH to private flats and houses, Europe isn’t that much different.

  2. Avatar photo David says:

    Mark – Hyperoptic’s proposal was to install new Cat5e!

    We’ve selected Openreach FTTP who are going to be using InvisiLight fibre.

  3. Avatar photo Meadmodj says:

    It is up to landlords and Resident associations to ensure they get good advice or familiarise themselves with the key issues, and clearly understand that not all FTTP are the same, FTTP is not the same as FTTH and whether they will be tied to specific providers long term (cost, liability and reliability).

    AS for Ofcom they need to develop codes of practice for any monopolies formed whether MDU, New Build estates or other. They may say that the market will will protect the consumer but I can see a similar issue to Freehold payments where the Resident (Rent or Owner) has no choice or control.

  4. Avatar photo Rahul says:

    As David mentions, that’s my concern as well with Hyperoptic and their Cat5e cables. In other words Cat5e is only good for buildings that are less than 100 meters in height!

    Taller buildings with flats at the top floors above 100 meters will not receive 1Gbps if the provider installs Cat5e cables.

    While Cat6 cables only supports 37-55 meters (depending on crosstalk) when transmitting 10Gbps speeds. So once again we can rule out Cat6 cables as well. Basically you need Cat7 cables with a maximum cabling length of 100m to support 10Gbps, which is again only good for buildings up to 100 meters in height.

    This is not good and perhaps that is why Hyperoptic don’t provide 10Gbps packages yet. While CommunityFibre provide 10Gbps packages to Business users and 3Gbps for Home users.

    I have more confidence and trust in CommunityFibre as an altnet than in Hyperoptic, but once again I also don’t like the idea of an ISP monopoly. If you aren’t happy with the service or run the risk of price hikes at the end of the contract, you are going to be helpless once again.

    That’s another reason why I don’t care anymore if my building management doesn’t grant wayleave to Hyperoptic specifically. I’m happy to stick to FTTC now that I have it and wait to get a more proper FTTP service in future.

    1. Avatar photo Mo says:

      Actually Hyperoptic do provide 10GB service and were the 1st ISP to provide 10GB to businesses in the Olympic Village.
      Obviously FTTH is more ideal than FTTB, however when it comes to buildings that are more than a 100m in length or width etc doesn’t mean they will need to have 100m’s of copper from cabinet to the home. Does not work like that. Either the DP is installed in the middle of the building or 2 or even 3 DPs are installed in riser cupboards around the block. In most cases the furthest a customer can be is no more than 50m’s. However just to inform you Hyperoptic is now using GPON technology, so fibre to the home now.

    2. Avatar photo Rahul says:

      That would be good news indeed. But the problem is that existing buildings that are already connected using Cat5e cables will need to be upgraded again in future for them to be able to get faster speeds.

      So if Hyperoptic are indeed doing GPON or XG-PON with Fibre directly to the individual flats, this will obviously create a disparity between the older builds that won’t be able to benefit from the higher speeds vs the newer builds.

      I’m aware of the Olympic Village being provided with 10Gbps, but that’s more like the exception, not a mainstream product that Hyperoptic offer on a mass scale.

      When people are waiting so many years to be upgraded finally to FTTP/H, they need to be assured what they are getting. Hyperoptic advertising their service as Full Fibre is a little bit of a false advertisement when up until now it is mostly FTTB. Frankly I wasn’t aware of this, until recently. Hyperoptic do not mention the use of Cat5e cables in their website. Again, this is not Full Fibre even if it delivers Gigabit speeds over short distance loops.

    3. Avatar photo John says:

      Hyperoptic don’t deploy cat5e in every scenario. You’re over thinking things as always.

      They have plenty deployments with fibre used instead of cat5e, with many (if not most) of their recent deployments using full fibre.

      Cat5e is more than capable though, for well over 1Gb.

  5. Avatar photo Andy says:

    We are in discussion with Hyperoptic for a large estate of mixed housing (SDU and MDU) and they plan on using InvisiLight fibre.

    1. Avatar photo David says:

      It’s going to be interesting to see how this works in practice. Openreach are doing the same and you can’t really have 2 providers fitting this along the same wall. I can see a situation arising where the first provider puts in InvisiLight to avoid the problems with cutting holes in ceilings. The second provider turns up and ends up cutting holes anyway!

  6. Avatar photo Chris says:

    We are deploying a multi core fibre network backbone with InvisiLight. This means one time cabling is used for 4 ISPs, giving more choice rather than a single provider. It’s also completely free.

Comments are closed

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