ISP KCOM Removes Home Broadband Data Caps for Christmas

Hull-based UK ISP KCOM, which serves broadband and phone customers across their network in East Yorkshire and North Lincolnshire, has decided to remove all of the data caps from their usage restricted internet access packages (mostly older legacy plans, as “unlimited” is more common) between now and 31st January 2021.

The provider’s CEO, Dale Raneberg, said (Hull Daily Mail): “We’re removing usage limits to help our customers enjoy their Christmas and New Year celebrations without the worry of going over their data cap and incurring unexpected costs.” The move comes shortly after they reintroduced the caps in September (here), which came after they were temporarily lifted due to the impact of COVID-19.

At this point some people might be wondering why they don’t just remove the caps and ensure that everything is unlimited, much as it is with almost every other fixed broadband ISP in the market today. Part of the problem may be that KCOM has become comfortable with being the dominant operator in their own network patch, but this is slowly changing as their FTTP rollout starts to reach into new and more competitive areas.