Virgin Media UK Offer Free Access to 7 Kids Pay TV Channels Again
Customers of broadband provider Virgin Media UK, specifically those who take their Pay TV services, are once again to be given free access to seven kids pay TV channels including Cartoon Network, Cartoonio, Boomerang, Nickelodeon, NickToons, Nick Jr, and Nick Jr Too from 1st February 2021.
The move is similar to watch they did during the first COVID-19 lockdown back in March 2020. As before, TV customers don’t have to do anything and there will be no change to their contract. The free access to these channels will continue until 2nd March 2021.
Customers will also be able to stream hundreds of free educational videos and kids box sets from their mobile or tablet devices, via the Virgin TV Go app. Virgin Media has also extended free access to kids app, Hopster, until the end of March.
David Bouchier, Chief TV & Entertainment Officer at Virgin Media, said:
“We recognise the pressures on families to both educate and entertain the kids at home during lockdown. That’s why during February, we are giving our customers access to a great line-up of kids channels and programmes that foster fun and encourage learning, at no extra cost.
We’ve seen a surge in popularity of kids programmes and apps during the pandemic and believe that this offering will make things a little easier for parents navigating home schooling and half term in lockdown.”
End.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and Linkedin.
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Good, because even if parents tried to add them they couldn’t get through to customer service.
You don’t have to contact VM Customer Services to acquire premium channels, you can do this with just your remote control – even unintentionally. HOWEVER, if you wish to cancel a premium channel, the only way you can do so is via calling VM Customer Services, which is almost impossible to get through to (and VM know it will put most people off or they’ll eventually give up trying).
lol I knew as soon as a posted this someone would come by and say that because I thought the same.
A little tip to getting through to virgin wether to add or takeaway channels or change ur package. I go down the rout of I’m leaving someone will answer an I just say “I don’t know if I’m in right place but I’m phoning to sort my new deal out” worked last three years. Probably jinxed it now.
The reference to getting though to Virgin is in relation to the fact there lines are jammed solid most of the day currently, so much so that phone doesn’t even ring to get automated menus sometimes.
Phone at 8am, sorted. Doubt you’re that busy you aren’t able to take 1 out of 7 days to wake early and resolve something you can spend time online crying about.
More people on phones would be helpful, but you need to adapt I guess.
Oh behave yourself, I’m not talking about me, I’m talking about the 1000’s of other customers struggling to get through that I’ve been advising the same thing on their forums….
Why you going to be disrespectful and defend a company people pay millions to for a service.
I’m not defending them at all, I’m simply stating that gone are the days of calling whenever and getting through. We’re now in the years of calling early on to get through, absolutely nothing of what I said was disrespectful. If someone can spend time to complain online they could spend the same time in making a basic plan of waking up early and actually doing something about it. You’re acting as if it’s possible to predict call queues, I’ve called in plenty and gotten through instantly and not gotten through because of queues, people complain they have price increases already so for them to hire more people would just cause even more increases until eventually people leave and they have too many people to then be forced on making people redundant then when that hits the news it’s “oh my god big bad Virgin!”
Quit expecting as if it’s their fault, looking through the forum gives me a rough indication that most of the calls that actually get through are just people moaning their WiFi doesn’t reach an area and spend ages arguing.
Say what you will, you know it’s right as does everyone else but nobody likes the truth in these times, would you prefer I wrapped you in a blanket, sang you a lullaby and make some Hot Chocolate whilst telling you everything is going to be okay?
Your writin* like a bit of a dope, I’m well aware of how and when to get I I’m also a veteran helper of customers on the Virgin forums, currently top 10 in kudos and helpful answers….
It’s not nice for customers to ring the number for customer service and just get engaged tones or check number when the lines get too busy.
The reality is that customers aren’t getting help as the should, I do agree that prices need to increase t9 improve service and also employ people and my hope is they will do that in time, there biggest fail with customer service currently is offshore support without necessary information and training, if they invest in British jobs I will be back with praise but currently as a company they have failed their customers and staff who are rushed off there feet and getting grief off stressed customers.
JUST JOINED AND CUSTOMER SERVICE HAVE BEEN REALLY HELPFUL