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ISP Zen Internet Cuts the Price of their UK FTTP Broadband Plans

Friday, January 29th, 2021 (9:15 am) - Score 4,320
zen internet uk isp

Broadband ISP Zen Internet has today announced that they’re reducing the standing pricing on two of their top Fibre-to-the-Premises (FTTP) packages – 300Mbps and 900Mbps – by up to 10%. The provider is keen to point out that this move is occurring at a time when many of their biggest rivals have been hiking prices.

The move affects pricing on the “Full Fibre” packages that they offer over Openreach’s network, which is currently on-course to cover 4.5 million UK premises by March 2021 and then 20 million by the mid to late 2020s (2025-30). The provider also offers a cheaper 900Mbps tier on Cityfibre’s network (£40 per month), but that’s currently restricted to a few thousand premises in Worthing and Newcastle (here).

Customers who take out their 300Mbps plan typically do so alongside an 18-month minimum contract term, while those who go for their top 900Mbps (gigabit) tier will take a 24-month term. Both packages include a wireless router, engineer installation (£29.99 setup), unlimited downloads, Static IP address, UK support and include a “lifetime price guarantee” (i.e. you’ll keep the same monthly price when your initial contract term ends).

Full Fibre 300 (47Mbps upload)
OLD Price: £54.95
NEW Price: £49.00

Full Fibre 900 (100Mbps upload)
OLD Price: £69.95
NEW Price: £62.99

The move will also help to keep Zen fairly competitive with two of their biggest broadband rivals, BT and Virgin Media, both of which have similarly priced gigabit plans.

Richard Tang, Founder and Chairman at Zen, said:

“The past 12 months have been difficult for all of us and the internet has played a crucial role in keeping families and businesses connected. The likes of video calling and working from home have become the norm, highlighting the importance of having a fast reliable internet connection.

At Zen, we have seen other major providers raise their prices at a time when so many of us are relying on home broadband, so we’ve made the decision to cut the prices on some of our ultrafast packages by 10%, to give even more people access to our award-winning service.”


Leave a Comment
21 Responses
  1. James ™ says:

    Mark, I should say they never had 300Mb before it was 100 then 500 and 900.

    Also they have reduced the setup fee from 59.99 for the 500 & 900

    1. Steve Waters says:

      Indeed the 300 tier is new. 54.95 was the old price of the 500 product, which has now *increased* to 55.99. The setup fee for 100 has been increased from 19.99 to 29.99 and for 500 has been reduced from 54.95 to a much more sensible 29.99.

    2. Bob says:

      They did have the 300Mb Package although they stopped advertising it online for a few months

    3. James™ says:

      Was it maybe only available in places that can only order up to 300Mbps full fibre?

  2. DL says:

    I suspect that those prices are ex VAT.
    I currently have ‘unlimited full fibre 3’ (130/30) which costs £50 (41.67 ex VAT)

    1. DL says:

      My mistake. It looks as if they’ve revamped both the prices and speeds.

    2. Mark Jackson says:

      Yeah they did much of that last year at around the time of the new 900Mbps plan I think, so you may fancy re-contracting on to a newer one.

  3. DL says:

    Just doing that right now! Thanks for the heads-up.

  4. j karna says:

    Zen is expensive when you consider that they provide asymmetrical FTTP.
    I joined Community Fibre. I pay £35 per month for 300 Mbps symmetrical with VOIP providing unlimited fixed line and mobile calls (UK only) and kept my landline line. Calls to outside UK will be added soon.

    1. DL says:

      That’s fine, but some of us have no choice of infrastructure provider. Openreach has a monopoly for most rural areas.

    2. Buggerlugz says:

      Wish I could pay £35 a month for 300Mbps. So much for competition eh!

  5. Harmz says:

    Does the price drop affect existing in-contract customers on the old higher pricing?

    1. Mark says:

      I remember seeing something on their site at the time along the lines of ‘you price won’t go up, but that doesn’t mean it won’t go down’ – I’m paraphrasing here.

      I can’t seem to find that on the site now though.

    2. Mark says:

      Found the actual quote on an industry news site.

      “As long as you stay with Zen, we promise there will be no price rises. That’s a lifetime guarantee. Of course, this doesn’t stop us reducing the price you pay, and we reserve the right to do so!”

      Mark also covered it here in his reporting of the piece.


    3. James™ says:

      If you are happy to re-contract they will reduce to the new price.

  6. Cam says:

    Any ideas when are they revamping the business pricing?
    Business Full Fibre 300 is still looking really steep at £70/month + VAT for a 12 month contract.

    1. NE555 says:

      There are plenty of alternatives. e.g. Cerberus 300/50 is £55+VAT per month for a 12 month contract.

    2. A_Builder says:

      Cerberus are quite good on customer service.

      I’d say very suitable for an SME.

    3. André says:

      Another thumbs up for Cerberus.
      I’m on their 500/160 service and I’ve had to contact them twice (once to set up a PTR record and once due to a dodgy ONT causing lots of dropped packets).
      They respond to tickets really quite quickly and their network performs well.

  7. Paul K says:

    Hmm, I started a new Full Fibre contract 2 weeks ago at £69.95pm. Any experience of price reductions on brand new contracts?

    1. James™ says:

      Just give them a call, what you got to lose.

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