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Troubled UK ISP Origin Broadband Move Customers to TalkTalk UPDATE

Monday, September 27th, 2021 (8:39 am) - Score 6,600

UK ISP Origin Broadband, which since August has been attempting to appoint an administrator to help tackle over £20m in losses (here), has today informed ISPreview.co.uk that all of their customer lines are being migrated on to TalkTalk’s platform (previously they used a mix of platforms), who are indirectly also Origin’s new owner.

Arguably, the current problems could be traced back to 2018 when Origin was rescued by creditors after hitting problems with “substantial bad debts” (here). A Company Voluntary Arrangement (CVA) was reached to help resolve this, which allows a company with debt problems or that is insolvent to reach a voluntary deal with its business creditors (i.e. paying them back over a fixed period). But clearly that alone wasn’t enough to fix everything.

Since August, Origin has twice filed a Notice of Intention (NoI) to appoint an administrator. Greg Connell, MD of InfolinkGazette, said earlier this month: “Clearly the directors were unable to clear all the hurdles and get the Administrator appointment over the line, which normally indicates a problem with creditors, shareholders or charge holders. The company is controlled by Faro Capital Ltd, who not surprisingly hold a fixed and floating charge.

The latest development is that the ownership of Origin Broadband has now swapped to a company called OB Telecom Limited, which is trading as Origin Broadband and was only incorporated in July 2021 (previously Origin was associated to Origin Broadband Ltd and Origin Broadband Services).

The listed address for OBT is Soapworks, Ordsall Lane, Salford, United Kingdom, M5 3TT, which is the exact same address as that of TalkTalk. Sources also informed ISPreview.co.uk that Origin’s residential broadband lines were being migrated to TalkTalk, and we’ve now been able to confirm the plan.

A Spokesperson for Origin Broadband told ISPreview:

“TalkTalk Group has acquired 100% of the share capital of the newly formed OB Telecom, which will continue to operate as a standalone business. Origin customers will see their services continue as normal and we’re looking forward to welcoming the OB Telecom team to TalkTalk.”

By the looks of it, the debt itself will stay with Origin’s old company, which we suspect may soon go into administration.

UPDATE 4th October 2021

Origin has now officially appointed an administrator for the old company – ORIGIN BROADBAND LTD (07486862). The Administrators are Gareth Harris (IP No. 14412) and James Miller (IP No. 21290), both of RSM Restructuring Advisory LLP, based out of Central Square, 5th Floor, 29 Wellington Street, Leeds, LS1 4DL.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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26 Responses
  1. RaptorX says:

    Out of the frying pan and into the fire. I wish those customers good luck.

    1. Richard says:

      I’ve been with TT for years and have no issues.

  2. Ben Paul says:

    If you have issues with your IP Address with this company. Make a complaint and go to the Ombudsman if you need. I had a USA and Irish IP address assigned to my account, that caused all sorts of headache. I have just been released from my contract. Their speeds are OK but have others issues so couldn’t recommend

  3. Arthur Thompson says:

    I am an origin customer what happens if I don’t want to go with talk talk

    1. ad47uk says:

      I presume you will have a right to move to another provider and not be held to any contract, This is the one problem I have with going to a smaller provider. We have a new fibre service being laid, should be up where I live around Spring next year, my worry is that the owner will sell as he did that to his last broadband service he owned or it will go belly up and Talk Talk will take it over.
      At least being with plusnet I am pretty sure it is not going to go belly up and I can’t see Bt selling it. Not bothered about getting extra speed, 37Mb/s is fine for me

    2. Ryan says:

      When they say TalkTalk, it might not be a TalkTalk IP they will probably just using TalkTalk for wholesale instead of BT.

      I don’t use origin broadband myself but I know someone the exchange he’s connected to is BT only no TalkTalk llu not sure what origin broadband plan for that scenario.

    3. John says:

      You’re still an Origin customer.

      You don’t get the option to move just because the company has been bought by Talktalk.

      You will not notice any change in your service.

  4. Mike says:

    The only potential issue with TT is backhaul contention besides leaking customer data/screwing up billing.

    1. Pete says:

      TalkTalk has a solid backhaul network, network congestion is almost unheard of these days. I’m getting 900+ Mb/s day and night on their Biz Fibre 900 offering, been like that ever since I took out the service (1 year ago). TalkTalk for all their faults, operate a top class network, otherwise the likes of AAISP and Zen wouldn’t go anywhere near them.

    2. Name says:

      Said Pete, the TT sales guy.

    3. Ashley H says:

      Smoke and mirrors Peter! the full fibre network is different to the adsl and fttc network that Origin are on. Talk Talk full fibre network is different and has a low amount of traffic on it so you wont experience the problems of the legacy networks

    4. Pete says:

      @Ashley H
      TT FTTC and FTTP traffic use the same backhaul network. Backhaul network = fibre network from exchange to rest of internet.

    5. John says:

      It’s not different at all Ashley.
      It’s the exact same backhaul network in ADSL, FTTC and FTTP.

      Only the local loop (between exchange and home) is different.

      Contention on Talktalk (or most big providers) is pretty rare these days.
      I’ll exclude Vodafone to that statement over the last couple years. They expanded massively and couldn’t keep up with network upgrades.

      Why do you think Talktalk backhaul is bad?
      You do know that many of the highest rated providers like AAISP, Zen, etc, use Talktalk backhaul for their customers.

      Their support is rubbish for direct customers, because it’s cheap.
      It’s a rock solid network though.

    6. Mark says:

      You’ve clearly got some sort of vendetta against TalkTalk, perhaps a disgruntled ex employee? TalkTalk didn’t “leak customer data” they were hacked. Leaking and hacking are at complete opposite ends of the scale! Loads of other companies have been hacked but I bet you don’t go around claiming they “leaked customer information”

  5. Andrew Knight-Latter says:

    Having been a customer of OriginBroadband I would like to say the owner should be in prison, promising a service they were unable to deliver and then sending a bill for over £500 for a service that never was

  6. Pete Lowes says:

    Im bemused how can i company who go through a CVA only 2 years ago making staff redundant and not paying them before Christmas still end up this much in debt?

    There must be serious questions about the running and management of this company.

    Where has all the money gone?

    1. Oliver says:

      Didn’t you use to work there?

      Well a certain Director needs to pay for his home cinema!

    2. Lee Davis says:

      Pete, I dont know how you have the audacity to talk about “where’s all the money has gone”

      You got sacked from Origin, for using the company credit card for a Swedish massage and blow up dolls.

    3. kenneth says:

      Am sure you got sacked as well lee

      Im surprised the company has lasted this long to be fair

    4. Pete Lowes says:

      Lee, i really dont know how you dare?

      Im sure if Origin are investigated properly a lot of things are going to come out that some people would prefer to be kept secret. Im sure Captain Chaos is very nervous

  7. Joe says:

    I was with Origin for about 3 months and never looked at them again. Anytime I hear their name mentioned I go “Oh great, what is happening now”.

    Maybe with TT buying them they’ll be turned into a decent ISP for a change. When I was with Origin I had nothing but a headache, constant IP address changes (during use) or just not being assigned an IP address at all so despite me having a downstream and upstream my connection to the internet was impossible because of the lack of an IP address. Origin = horrendus ISP that i’m surprised still exists to this day

  8. Lea W says:

    Well I currently work for Origin, they have told us that our jobs are safe for the interim.

    They didn’t even have the decency to tell us that they looking to find an administrator we all found out via this forum. Staff are leaving daily because they don’t want to be left without a job near Christmas.

    No wonder Oliver Bryssau stepped down a few months back.

    I was speaking to manager who said the future plan is to move the contact centre to Slopworks Manchester.

    1. Tom says:

      What do you do at Origin? Wish you the best for whatever happens next!

    2. Lea W says:

      I work in customer care

  9. Jim Riding says:

    Customer of origin .

    Transferred over to Talk Talk only to find my bill has increased £25.00.
    Now leaving and entering into a contract with Shell who are £30.00 cheaper.
    We have had no information whatsoever that they have appointed an administrator.

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