ISP iDNET Puts Pause on CityFibre Based UK Broadband Packages UPDATE2

Popular business and residential broadband ISP iDNET appears to have suddenly stopped selling packages based off CityFibre’s new gigabit-capable Fibre-to-the-Premises (FTTP) network. The exact reason for this decision remains unclear, but we understand that some “admin issues” need to be “resolved” before they can return.

Until recently iDNET only sold broadband packages via Openreach’s national network, but all that started to change in October 2021 (here), when they began selling packages over CityFibre’s network too (initially across Derby, Cambridge, Leicester and Peterborough). Since then, they’ve also become available via FullFibre Limited‘s (Fibre Heroes) new alternative network.

Due to this, it came as somewhat of a surprise when, through a combination of routine database updates and reader emails, we spotted that iDNET seemed to have suddenly removed almost all trace of their CityFibre based packages. This change occurred at the very end of January 2023.

The provider has since confirmed the move and, although the details remain thin, said they hoped it would be only a temporary pause in the ability to place new orders whilst “admin issues” are resolved. Disputes between ISPs and network suppliers do sometimes occur, although such things only very rarely result in this sort of impact.

Hopefully the underlying issues can be resolved quickly, since iDNET was one of the more familiar ISP options on CityFibre’s network.

UPDATE 8th Feb 2023 @ 11:22am:

CityFibre has confirmed that they do have a small administrative issue with iDNET and are working to resolve it. The expectation, we understand, is that it will be sorted shortly.

UPDATE 12th Feb 2023

Good news. CityFibre’s packages have returned to iDNET’s website. Suggesting that the issues have now been resolved.